Ontario Systems has fully integrated Guaranteed Contacts IP, the market-leading VoIP telephony platform, into its collection applications. GCIP is an IP-based enterprise telephony product developed specifically for the collections industry. It has been created through a partnership between Ontario Systems and Interactive Intelligence, the leading global IP-based telephony provider.
Guaranteed Contacts IP offers a broad range of functionality and is designed to work specifically for the receivables management industry. Now integrated to the leading collection solutions software, Ontario Systems' FACS and Artiva product lines, GCIP allows users to eliminate the need for uploading and downloading account information to stand-alone dialers, instead delivering accounts to the dialer as they are needed, based on real-time account information.
"The integration of GCIP into Ontario Systems' collection applications provides organizations yet another outstanding choice from the Ontario Systems' platform," said Mike Mullins, Ontario Systems' vice president of sales. "GCIP is now available as an integrated product, a stand-alone product and soon to be available as a hosted product."
More than just a dialer, Guaranteed Contacts IP is a modular platform, allowing organizations to purchase only the modules they need, but can provide a complete telephony infrastructure, including PBX functionality. This platform allows organizations to take advantage of the latest technology to improve functionality and productivity while enjoying tremendous cost savings.
"GCIP is a complete telephony platform including an automated dialer, IVR, PBX, voice and data recording, workforce management and many other telephony features," said Mullins.
"The integration of GCIP is another example of Ontario Systems keeping its commitments to the industry," said Mike Meyer, Ontario Systems' vice president of sales. "This newest module is being delivered as promised, on time and fully functional. We believe the functionality and cost savings it provides will give our customers a competitive edge in the marketplace."