Second annual event for credit grantors and call center providers to be held October 17-19 in Itasca, IL
(MUNCIE, Ind. – September 29, 2016) – Ontario Systems, a leading accounts receivable management (ARM) and healthcare revenue cycle management (RCM) software and services provider, announced its sponsorship of the insideARM First Party Summit (FPS) today, to be held October 17-19 in Itasca, Ill., just outside Chicago. The industry's first-ever and only summit focused totally on the unique challenges of first party collections, outsourcing, and customer care, FPS welcomed nearly 200 attendees last year, representing more than 100 companies during 27 sessions presented by 50 speakers and moderators.
“’First Party’ is much more than just ‘Outsourcing’ and ‘Collections’ – The line between care and collections has blurred in recent years,” says Tim Bauer, insideARM President. “That’s why this year the Summit will cover topics to include all first party work, whether worked internally or outsourced, and whether the work is considered customer care, customer service or collection.”
“We will, of course, provide a focus on collection issues,” Bauer adds. “The Consumer Financial Protection Bureau (CFPB) is expected to promulgate rules on first party collections, to include both work handled internally by the original creditor, but also collection work that is outsourced. We will discuss all the potential implications.”
The FPS is designed for individuals from all industries, with speakers and attendees that include representatives from Financial Services, Telecom, Utilities, Marketplace Lenders, Healthcare, Retail, Auto Financing and other specialties.
“Last year’s inaugural First Party Outsourcing Summit was the talk of the ARM industry,” says Casey Stanley, Vice President of Products & Marketing with Ontario Systems. “The capacity crowd exceeded all expectations, and attendees unanimously provided positive feedback. We’re excited to be in attendance and to hear the surely-enlightening conversation and connections that will result at this year’s event.”
To register and learn more, visit firstparty.strikingly.com, or contact Sarah Mabeley at 630-694-5923.
About Ontario Systems
Ontario Systems, LLC is a leading provider of revenue cycle management (RCM) and accounts receivable management (ARM) software, services and solutions to the ARM, healthcare and government industries. Established in 1980 and headquartered in Muncie, Ind., Ontario Systems also has a location in Vancouver, Wash., and employees in 27 states. Ontario Systems offers a full portfolio of software, services and business process expertise, including product brands such as Artiva RM™, Artiva HC™, Contact Savvy®, Columbia Ultimate and RevQ. Ontario Systems customers include eight of the 10 largest ARM companies and five of the 15 largest hospital networks in the U.S. With Ontario Systems’ solutions, hospital network customers actively manage over $40 billion in receivables collectively.