Power Tools

Your OS enterprise product lays the groundwork for your operation’s success. Our Power Tools take you to the next level. Gain a competitive advantage with these additional tools.

Artiva RM
Artiva HC
FACS

Your Artiva RM enterprise product is the foundation of your collection operation. Ontario Systems' Power Tools are the additional products and solutions that help you address the unique needs of your business and fuel your competitive advantage. From contact management solutions to compliance tools, these tools take your operation to the next level. Take command of your collection strategy with these Power Tools from Ontario Systems:

Contact Savvy® – Sophisticated contact management, from the cloud, enabling smarter, higher-volume dialing

Guaranteed Contacts™ – Premise-based inbound/outbound contact management solutions

Complaint Tracker™ – Tackle CFPB compliance, corrective action and complaint resolution with one powerful tool

CS ManualOne™ & CS ManualTwo™ – Solutions used for dialing cell phone inventory for which there is no consumer consent 

GC ManualOne™ & GC ManualTwo™ – Solutions used for dialing cell phone inventory for which there is no consumer consent 

Signature IVR™ – Allow clients the convenience of accessing account information via phone

Ontario Reports™ – Reporting tool that helps you make effective business decisions

Your Artiva HC enterprise product is the foundation of your collection operation. Ontario Systems' Power Tools are the additional products and solutions that help you address the unique needs of your business and fuel your competitive advantage. From contact management solutions to compliance tools, these tools take your operation to the next level. Take command of your collection strategy with these Power Tools from Ontario Systems:

Contact Savvy® – Sophisticated contact management, from the cloud, enabling smarter, higher-volume dialing

Artiva HC Performance Management™ – Actionable insight into your receivables operations through data analytics, trends, aggregation and reporting

Ontario Reports™ – Reporting tool that helps you make effective business decisions

Your FACS enterprise product is the foundation of your collection operation. Ontario Systems' Power Tools are the additional products and solutions that help you address the unique needs of your business and fuel your competitive advantage. From contact management solutions to compliance tools, these tools take your operation to the next level. Take command of your collection strategy with these Power Tools from Ontario Systems:

Contact Savvy® – Sophisticated contact management, from the cloud, enabling smarter, higher-volume dialing

Guaranteed Contacts™ – Premise-based inbound/outbound contact management solutions

Complaint Tracker™ – Tackle CFPB compliance, corrective action and complaint resolution with one powerful tool

CS ManualOne™ & CS ManualTwo™ – Solutions used for dialing cell phone inventory for which there is no consumer consent 

GC ManualOne™ & GC ManualTwo™ – Solutions used for dialing cell phone inventory for which there is no consumer consent 

Signature IVR™ – Allow clients the convenience of accessing account information via phone

Ontario Reports™ – Reporting tool that helps you make effective business decisions

 

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Contact Savvy

Sophisticated contact management, from the cloud,
enabling smarter, higher-volume dialing

The Contact Savvy® contact management solutions help you reduce the cost and effort required to operate your telephony platform and scale your business up or down. Accessed via the cloud, without the headache demanded by on-premise hardware, we provide the time- and cost-saving advantages of a highly-accurate answering machine detection engine combined with a tunable algorithm for early media analysis, managed IT resources and enhanced insight into dialing campaigns and results. 

CS ManualOne/ManualTwo

Solutions used for dialing cell phone inventory 
for which there is no consumer consent

Litigation under the TCPA is rampant. Beginning in 2007, lawsuits against members of the collection industry alone have skyrocketed. Collection agencies have been forced to re-evaluate their contact management infrastructure, realizing any failure to comply with the TCPA could have devastating consequences. Ontario Systems has addressed this issue by offering solutions that eliminate the capacity to autodial. 

The Contact Savvy ManualOne and Contact Savvy ManualTwo solutions are used for dialing cell phone inventory for which there is no consumer consent as required by the TCPA, using a platform lacking the capacity to predictively dial, pull from a database of numbers or produce numbers using a random or sequential number generator.

 

Guaranteed Contacts

Streamline accounts receivable operations
by maximizing agents’ productivity

Guaranteed Contacts is an inbound/outbound contact management system designed as a highly efficient, low-cost method of contacting consumers. For accounts receivable management agencies, Guaranteed Contacts dialer maximizes efficiency by automatically managing the flow of inbound/outbound calls.

Seamlessly integrated with Ontario Systems’ core enterprise products, Guaranteed Contacts maximizes productivity by relieving agents of the dialing function, reducing wait time and providing a continual flow of live contacts.

GC ManualOne/ManualTwo

Solutions used for dialing cell phone inventory 
for which there is no consumer consent

Litigation under the TCPA is rampant. Beginning in 2007, lawsuits against members of the collection industry alone have skyrocketed. Collection agencies have been forced to re-evaluate their contact management infrastructure, realizing any failure to comply with the TCPA could have devastating consequences. Ontario Systems has addressed this issue by offering solutions that eliminate the capacity to autodial. 

The Guaranteed Contacts ManualOne and Guaranteed Contacts ManualTwo solutions are used for dialing cell phone inventory for which there is no consumer consent as required by the TCPA, using a platform lacking the capacity to predictively dial, pull from a database of numbers or produce numbers using a random or sequential number generator.

Complaint Tracker

Tackle CFPB compliance, corrective action and
complaint resolution with one powerful tool

Many agencies currently track complaints in a manual fashion, entering initial contact and progress into spreadsheets or account notes. Now that the CFPB provides the ability for consumers to file complaints directly on their website, the volume of complaints has significantly increased. Regardless of the source of the complaint, the CFPB requires that businesses respond in a timely manner.

Ontario Systems Complaint Tracker™ product provides a subscription-based, hosted, centralized complaint repository that coordinates complaint accumulation and appropriate corrective action. With Complaint Tracker, you get the tools you need to enter, monitor, investigate, remediate and resolve consumer complaints. It’s a powerful weapon in the CFPB compliance battle.

Signature IVR

Allow clients the convenience of accessing
account information via phone

Ontario Systems’ interactive voice response system, Signature IVR, allows account holders and clients to check balance information, make payment arrangements and complete other transactions via phone, eliminating human intervention. A part of your OS contact management solutions, the Signature IVR product integrates with your OS enterprise product and PBX telephone systems to provide enhaned productivity and increased customer satisfaction. Transactions occur in real time so that timely updates are passed along with every call.

Ontario Reports

Reporting tool that helps you make
effective business decisions

Progressive agencies responding to an evolved receivables environment rely on informed decisions, profitable compliance and efficient performance to remain competitive. Your business needs a solution that helps inform your business strategies while reducing hours spent creating reports, and enabling more agile maneuvering according to client demands. 

Ontario Reports™ is a fully-featured SQL reporting tool that integrates seamlessly with existing Ontario Systems core products. Its intuitive user interface provides drag-and-drop filters, sorting, groups and summaries, and gives you the option to group objects and build interactive dashboards for one-click report generation and distribution. 

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