Getting account holders on the phone is one of the toughest tasks in the collection process, but it’s also one of the most critical. That’s why it’s important to give your agents every opportunity to speak with live contacts. That’s also why you need Verified Contacts from Ontario Systems.
Verified Contacts is an unattended messaging solution that presents targeted account holders with an interactive script rather than a canned message. The system uses a personalized, customizable greeting to verify the person’s identity and his or her willingness to talk with an operator. Every “verified contact” is then transferred to an agent, who can continue the conversation and move to a resolution. Non-verified contacts and answering machines still receive a pre-recorded message, but your agents are continually fed only active calls and speak exclusively to live contacts. It’s efficient, effective, productive and profitable.
Join product expert Rip Harris as he discusses the value of contact management within Collect Savvy and the road forward for contact management systems.