Corporate Headquarters
1150 West Kilgore Avenue
Muncie, Indiana 47305-1588

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1 week


As a part of the conference, three of our thought leaders will be speaking. Be sure to attend these valuable educational opportunities:

Rozanne Andersen

Title: Compliance Crossroads – Compliance Update for Government Collection Professionals and their Private Sector Partners

Description: Consumer protection has taken center stage for both government and private sector collection professionals and the stakes are high. Reputational and legal risks impact revenue and political considerations and the need to manage private sector partners is at an all-time high. This session is designed to highlight the most significant changes in compliance requirements for the collection industry today. A few of the topics to be covered include:

*   TCPA compliance and the auto/ manual dial conundrum;
*   EFTA Electronic Payments and Authorization requirements;
*   Service Member Civil Relief Act; Authorizations, consent, e –sign act and record keeping;
*   Service provider oversight and why it matters more now.

This 1.5 hour session will include a special stump the speaker, open mike session, during the last 20 minutes.
Date: Tuesday, March 7th, 2017
Time: 3:15 – 4:30pm


Don Siler & Craig Nielson

Title: Effective Collection Software Tools & Efficiency Techniques

Date: Tuesday, March 7th
Time: 1:00 – 2:00pm