Would It Really Be So Bad to Send the Consumer an Email?

Click on the link below to read an article regarding the growing trend of consumers asking to communicate with debt collectors by way of email.  Written by Rozanne Andersen, Vice President of Compliance and Government Affairs at Ontario Systems, this InsideARM article explores this method of communication and recommends the proper steps that should be taken to protect the consumer’s privacy, prevent unauthorized third party disclosure of the debt and obtain the consumer’s express consent.

http://www.insidearm.com/opinion/would-it-really-be-so-bad-to-send-the-consumer-an-e-mail/