http://www.ontariosystems.com/index.php en osmarketing@ontariosystems.com Copyright 2013 2013-05-16T13:39:06+00:00 http://www.ontariosystems.com/about/news_full/indiana_chamber_of_commerce_names_ontario_systems_vp_jill_lehman http://www.ontariosystems.com/about/news_full/indiana_chamber_of_commerce_names_ontario_systems_vp_jill_lehman#When:13:39:06Z Ogletree Deakins and HR Dimensions honor Chief People Officer at 49th annual Human Resources Conference and Expo   Indianapolis, Ind. – May 16, 2013  – Ontario Systems, a leading receivables management technology and services provider, congratulated Vice President Administration and Chief People Officer Jill Lehman today, who was named the Indiana Chamber of Commerce’s Ogletree Deakins and HR Dimensions HR Professional of the Year. Jill’s accomplishments span a 15-year career in a variety of leadership roles focused on sourcing, developing and leading talent strategies. “At Ontario Systems, our people focus revolves around engagement and preparing the organization for growth,” Lehman says. “In today’s marketplace, people are a competitive advantage. Effective people strategies must focus on simplicity, empowerment, innovation, and accountability.” “My accomplishments are really my team’s,” Lehman added. “I’m very proud of our work surrounding the company’s culture, well-being efforts, talent acquisition, and overall business alignment.” Over the past two years, Lehman and her team launched Ontario Systems’s You-Powered Talent Credo, rolling out several new tools designed to keep a close watch on engagement and morale, in addition to new initiatives designed to promote physical well-being among the company’s employees. That work was honored at the Chamber’s 49th annual Human Resources Conference and Expo in Indianapolis. “We’ve made it our business to keep the company a people-first organization,” says Ron Fauquher, Ontario Systems CEO. “We believe that is the way we will best serve our customers. Jill’s work, and that of her team, has noticeably strengthened our business. Looking into the future, I’m confident her leadership will allow us to serve our customers in new and important ways.”   About Ontario Systems Ontario Systems LLC is a leading provider of accounts receivable and revenue cycle management solutions for the collections and healthcare industries. Offering a full portfolio of software, services, and business process expertise, Ontario Systems customers include nine of the 10 largest collections agencies, and three of the five biggest health systems in the U.S., with 55,000 representatives in more than 500 locations. To learn more about how Ontario Systems can help power up your receivables, visit OntarioSystems.com, or email info@ontariosystems.com.   Ontario Systems Public Relations Contact: Casey Stanley casey.stanley@ontariosystems.com 765-751-7118 Corporate News 2013-05-16T13:39:06+00:00 http://www.ontariosystems.com/about/news_full/columbia_ultimate_family_of_companies_partners_with_ontario_systems http://www.ontariosystems.com/about/news_full/columbia_ultimate_family_of_companies_partners_with_ontario_systems#When:17:30:42Z Collaborative effort will leverage Ontario Systems’s programs to address mounting legal challenges in the receivables industry   MUNCIE, Ind. - May 14, 2013 – Ontario Systems and the Columbia Ultimate family of companies announced today a limited partnership to deliver accounts receivable management (ARM) and Consumer Financial Protection Bureau (CFPB) compliance solutions to their clients.  The offerings will leverage an existing set of compliance solutions created by Ontario Systems’s Chief Compliance Officer, Rozanne Andersen. The solutions are designed to help asset purchasers, collection agencies and law firms assess CFPB readiness, navigate compliance requirements, stay abreast of changing laws and regulations and establish robust, closed-loop consumer complaint management systems. Compliance solutions include: Consumer Financial Protection Bureau (CFPB) consulting services  – Consultation designed to improve readiness for CFPB examination process and improve the level of compliance with CFPB requirements Compliance management systems – Monitoring, implementing, documenting, and training that address changes in requirements Closed loop consumer complaint resolution programs – A program to record, investigate, respond to and resolve all complaints filed against the agency ARM training  – Topical, issue-specific training including exams and continuous improvement testing modules “These are very challenging times in the ARM industry,” says Columbia Ultimate family of companies President and CEO R. Fred Houston. “Meeting those challenges means maintaining compliance, and we want to ensure our clients have the resources they need to do just that. The CFPB consulting services and ARM compliance solutions and training we will offer by partnering with Ontario Systems are the best in our industry and will provide our clients with the critical guidance they need.  We look forward to working collaboratively with Ontario Systems in the future as a way to support our customers and the ARM industry as a whole.” “Maintaining compliance in our industry is no longer a simple matter of being aware of laws and regulations,” says Ron Fauquher, Ontario Systems CEO. “Those operating in the market need to take a holistic approach that goes well beyond simple knowledge. Both Ontario Systems and Columbia Ultimate share a common vision of equipping our customers with the best practices in the ARM space, by providing consultation, technology, and ongoing education.  We’re excited to continue down that path with a partner who shares the same commitment to serving their customers that we do, and we look forward to what the future holds for our two companies.”   About the Columbia Ultimate Family of Companies Established in 1979 and headquartered in Vancouver, Wash., the Columbia Ultimate family of companies is a privately held corporation servicing healthcare, collections agencies, debt buyers, banking and finance, retail and government sectors.  The Columbia Ultimate family of companies includes Columbia Ultimate, RevQ, HealthWare Inc. and The Intelitech Group. RevQ provides industry leading software solutions and consulting services to improve collections in the government sector. The Intelitech Group is a business management and debt recovery consulting company that provides technology solutions designed to enhance profitability. HealthWare Inc. provides revenue cycle management solutions to the healthcare industry. More information is available at www.columbiaultimate.com About Ontario Systems Ontario Systems LLC is a leading provider of accounts receivable and revenue cycle management solutions for the collections and healthcare industries. Offering a full portfolio of software, services, and business process expertise, Ontario Systems customers include nine of the 10 largest collections agencies, and three of the five biggest health systems in the U.S., with 55,000 representatives in more than 500 locations. To learn more about how Ontario Systems can help power up your receivables, visit OntarioSystems.com, or email info@ontariosystems.com.   Public Relations Contacts Columbia Ultimate Media Contact: Julie Melton julie.melton@columbiaultimate.com 503-803-6495 Ontario Systems Media Contact: Casey Stanley casey.stanley@ontariosystems.com 765-751-7118   Corporate News 2013-05-14T17:30:42+00:00 http://www.ontariosystems.com/about/news_full/vp_rozanne_andersen_to_highlight_consumer_debt_collection_practices http://www.ontariosystems.com/about/news_full/vp_rozanne_andersen_to_highlight_consumer_debt_collection_practices#When:16:33:34Z Biannual exhibition to offer international credit professionals new forums for ideas, information, and research May 14-16   JOHANNESBURG, South Africa – May 14, 2013  – Ontario Systems, a leading receivables management technology and services provider, has announced the upcoming World Credit Congress & Exhibition will feature Chief Compliance Officer Rozanne Andersen, discussing consumer debt collection practices in Johannesburg, South Africa on May 15. Held once every two years – each time on a different continent – the conference is designed as a platform for the exchange of ideas, knowledge, research, and networking among international credit and risk management professionals in the collections industry. “We’re delighted to have Rozanne speaking alongside our industry’s most well-respected thought leaders and executives,” says Eugene Joubert, World Credit Congress Director – South Africa. “She has added a great deal of value to both the credit and collections industries on a global scale, and we expect the work she’s done with Ontario Systems to bring significant enhancements to the performance and productivity exhibited by credit and collections staff in Africa and around the world.” Andersen will participate in a panel discussion titled “The Herd Is Collecting,” joining four other participants to examine issues surrounding the collection of consumer debt. More information about the session, and the rest of the conference agenda, is available at congresocredito.com. “Rozanne is clearly a leading expert in our company, and in our industry,” says Ron Fauquher, Ontario Systems CEO. “We are very excited as a company not only to support her, but the World Credit Congress & Exhibition as a whole. Receivables professionals are facing challenging times, on the part of a complex and changing landscape brought about by new regulations, credit vehicles, and financial backdrops. There’s no better time than now to come together across borders and oceans, to learn from and strengthen one another.”   About Ontario Systems Ontario Systems LLC is a leading provider of accounts receivable and revenue cycle management solutions for the collections and healthcare industries. Offering a full portfolio of software, services, and business process expertise, Ontario Systems customers include nine of the 10 largest collections agencies, and three of the five biggest health systems in the U.S., with 55,000 representatives in more than 500 locations. To learn more about how Ontario Systems can help power up your receivables, visit OntarioSystems.com, or email info@ontariosystems.com. Ontario Systems Public Relations Contact: Casey Stanley casey.stanley@ontariosystems.com 765-751-7118 Corporate News 2013-05-14T16:33:34+00:00 http://www.ontariosystems.com/about/news_full/artiva_healthcare_from_ontario_systems_achieves_compliance_certification http://www.ontariosystems.com/about/news_full/artiva_healthcare_from_ontario_systems_achieves_compliance_certification#When:12:33:20Z Healthcare collections platform fulfills payment application validation for U.S. providers   MUNCIE, Ind. – Ontario Systems, a leading receivables management technology and services provider, announced its Artiva Healthcare 6.0 collections solution has been officially certified today for compliance with the Payment Application Data Security Standard (PA-DSS) version 2. Validating that the solution’s Link and Signature IVR applications meet all the requirements of the PCI Data Security Standard, the certification fulfills payment software compliance requirements for hundreds of healthcare collections operations across the country when those applications are implemented for payment processing with Artiva Healthcare. “Many of our clients require validated payment applications to more easily meet compliance requirements under the Payment Card Industry Data Security Standard (PCI-DSS),” says Deborah Lelinski, Ontario Systems Director of Product Management – Healthcare. “Compliance in all its forms is one of the most pressing challenges facing Healthcare leaders. This certification illustrates Ontario Systems’s continuing commitment to helping our customers navigate an ever-complex regulatory environment.” The Artiva Healthcare application, and the fully-fused Signature IVR and LINK family of credit card processors have all achieved certification. That means transactions with the system originating in a secure IVR interaction or with a personal contact with an account rep have been certified end to end. The PCI DSS standard covers a list of controls that must be implemented, and the organization must prove successful to a Qualified Security Auditor (QSA) to reach certification. Those interested can verify Ontario Systems’s achievement by contacting the company’s QSA, Coalfire, or by visiting the PCI Security Council list of Validated Payment Applications website. “Using our certified products can help healthcare administrators avoid many costs and risks associated with independently-developed compliance solutions,” says Rick Clark, Ontario Systems Corporate Security Manager. “We look forward to working with all of our customers to achieve those goals, and optimize their payment platforms for years to come.”   About Ontario Systems Ontario Systems LLC is a leading provider of accounts receivable and revenue cycle management solutions for the collections and healthcare industries. Offering a full portfolio of software, services, and business process expertise, Ontario Systems customers include nine of the 10 largest collections agencies, and three of the five biggest health systems in the U.S., with 55,000 representatives in more than 500 locations. To learn more about Ontario Systems, visit www.OntarioSystems.com, or email info@ontariosystems.com. Ontario Systems Public Relations Contact Casey Stanley Sr. Director, Marketing and Business Development 765-751-7118 casey.stanley@ontariosystems.com www.linkedin.com/in/caseystanley   Healthcare News 2013-03-13T12:33:20+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_congratulates_5_listed_customers_in_u.s._news_world_reports http://www.ontariosystems.com/about/news_full/ontario_systems_congratulates_5_listed_customers_in_u.s._news_world_reports#When:15:36:25Z Half of annual Honor Roll’s top 10 drive collections compassion, control, and compliance with Artiva® Healthcare solution MUNCIE, Ind. – Ontario Systems, a leading receivables management technology provider, congratulated the 17 healthcare organizations listed among U.S. News & World Report’s Best Hospitals 2012-13 today, including five customers using the company’s Artiva Healthcare solution in the top 10. The medical centers listed in the Best Hospitals Honor Roll make up less than 0.4 percent of nearly 5,000 organizations U.S. News evaluated for its 2012-13 rankings. Most are considered household names. “It’s truly a privilege to work with the best and most progressive healthcare organizations in the country every day,” says Melissa Norcross, Ontario Systems VP Business Strategy. “Efficient, compassionate receivables management is an important step to fuel any mission devoted to patient care. It’s our job to support our customers, who improve or save hundreds of thousands of lives every year.” This year’s Honor Roll was based on a system that granted points to any hospital ranking in America’s Top 20 across a number of objective categories, including survival rates, patient safety and more. The organizations listed for 2012-13 excelled across a broad spectrum of patient care, scoring at or near the top in at least six of those criteria. “Successful healthcare companies require technology platforms that enable efficient financial clearance, insurance advocacy, and patient engagement,” says Ontario Systems CEO Ron Fauquher. “We’re pleased to honor and serve those clients with our products, and offer a sincere congratulations to the institutions listed in this year’s Honor Roll. Our company looks forward to helping all of our clients meet or exceed that same standard.” About Ontario Systems Ontario Systems LLC is a leading provider of accounts receivable and revenue cycle management solutions for the collections and healthcare industries. Offering a full portfolio of software, services, and business process expertise, Ontario Systems customers include nine of the 10 largest collections agencies, and three of the five biggest health systems in the U.S., with 55,000 representatives in more than 500 locations. To learn more about how Ontario Systems can help power up your receivables, visit OntarioSystems.com, or email info@ontariosystems.com.   Ontario Systems Public Relations Contact Casey Stanley Sr. Director, Marketing and Business Development 766-751-7118 casey.stanley@ontariosystems.com Healthcare News 2013-03-01T15:36:25+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_adds_new_employees_to_fill_strategic_roles http://www.ontariosystems.com/about/news_full/ontario_systems_adds_new_employees_to_fill_strategic_roles#When:18:48:10Z Muncie, IN (January 29, 2012) – Ontario Systems, a leading provider of accounts receivable and revenue cycle management software solutions and services, announced the addition of two key personnel as the company prepares for growth in 2013. This communication comes on the heels of the announcement of a company-wide organizational realignment to strengthen its newly formed Executive Leadership Team. “We are very thoughtfully deploying our talent in the most effective way possible, both from within our existing organization, as well as by adding new talent from outside,” said Ron Fauquher, who was appointed CEO in November. Don Siler has joined the company in the role of Senior Director, Enterprise Sales. Siler is a 17-year collections industry veteran and former Ontario Systems Sales Manager. Most recently, he served for over five years as the Chief Sales/Marketing Officer for MRS BPO LLC, one of the nation's largest collection agencies, where he was responsible for all sales and marketing activities. Connect with Don on LinkedIn. “Don’s collections industry experience as well as his extensive background with Ontario Systems makes him an incredible asset to our sales organization,” said Jason Harrington, Ontario Systems’ Vice President of Sales and Marketing. “I believe his leadership will help position us for strong revenue growth into 2013 and beyond.” Jennifer Phillips also joined the Ontario Systems team in the Office of Strategy Management. Jennifer’s focus is on Ontario Systems’ customer service offerings, with a specific emphasis on Consumer Financial Protection Bureau (CFBP) audit services and serving customers as they face this new challenge. Jennifer most recently worked for First Merchants Bank as a Senior Vice President, Director of Retail Sales. Connect with Jennifer on LinkedIn. Phillips will work closely with Rozanne Andersen, Ontario Systems’ Chief Compliance Officer. “I am thrilled to have Jennifer join our team is this capacity,” Andersen said. “The CFPB’s newly defined examination process affects many of our customers. The addition of Jennifer in this role is a direct reflection of Ontario Systems’ dedication to helping our customers navigate through highly volatile market place.”   About Ontario Systems Ontario Systems, LLC builds software to recover consumer and business payments in highly regulated industries. Serving innovative leaders who understand technology provides a competitive advantage, Ontario Systems’ market-leading solutions offer the broadest set of integrated products to facilitate tens of millions of contacts daily in a safe, secure, compliant manner. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, Ontario Systems helps clients flexibly scale operations, manage complex lines of business, navigate regulatory change, and analyze how to drive better performance and results. Ontario Systems holds more quality and compliance certifications than any other competitor in the U.S. and global marketplace. Founded in 1980 and headquartered in Muncie, Ind., Ontario Systems can be found online at www.ontariosystems.com.   Corporate News 2013-01-29T18:48:10+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_announces_promotions http://www.ontariosystems.com/about/news_full/ontario_systems_announces_promotions#When:14:18:53Z Organizational Changes to Increase Company-Wide Efficiencies Muncie, IN (January 16, 2013) – Ontario Systems, a leading provider of accounts receivable and revenue cycle management software solutions and services, has announced the promotions of Melissa Norcross and Michael Wolfe. The promotions are effective immediately and part of an organizational realignment to strengthen the newly formed Executive Leadership Team (ELT). “We have an exciting and bold vision for the future,” said Ron Fauquher, who was appointed CEO in November. “I am pleased to announce these promotions and I am confident the changes to the ELT will better position Ontario Systems for growth as we head into 2013.” Melissa Norcross has been promoted to Vice President, Strategy and Business Development. She is now responsible for corporate strategy, creation of new business opportunities, process improvement activities, and product direction for all products other than Collect Savvy. Norcross previously served as Ontario Systems’ Senior Director of Strategy and Business Development. Prior to joining Ontario Systems, she served as a leader at the strategy consulting firms Integral and McKinsey & Co., where she specialized in strategy and product development. Norcross earned a Chemical Engineering degree from MIT and an MBA from Harvard. Connect with Melissa on LinkedIn. Michael Wolfe, who was recently promoted to Vice President and Chief Technology Officer, has expanded his role and assumes responsibility for all product development, engineering, technology infrastructure, and information technology efforts. Wolfe has deep domain expertise in database design and administration, networking, application design, architecture, disaster recovery, and process engineering. With 10 years of experience at Ontario Systems and 18 years in software and technology, his technical education includes electrical engineering work at Rose-Hulman University and a degree from Ball State University in computer science. Connect with him on LinkedIn and follow him on twitter at wolfems. “I am both honored and excited about the opportunity to serve as Ontario Systems’ first CTO,” said Wolfe. “The focus on combining our strong business strategy with our deep technology background means amazing things for our customers. From the strong and loyal devotion to our core flagship products, to the passion around our new and emerging ones, this move allows us to focus on delivering the best possible technology to each and every customer in the form of game changing, bottom-line results.” Both assignments are effective immediately. Additional realignments within their teams will be rolled out shortly. About Ontario Systems Ontario Systems, LLC builds software to recover consumer and business payments in highly regulated industries. Serving innovative leaders who understand technology provides a competitive advantage, Ontario Systems’ market-leading solutions offer the broadest set of integrated products to facilitate tens of millions of contacts daily in a safe, secure, compliant manner. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, Ontario Systems helps clients flexibly scale operations, manage complex lines of business, navigate regulatory change, and analyze how to drive better performance and results. Ontario Systems holds more quality and compliance certifications than any other competitor in the U.S. and global marketplace. Founded in 1980 and headquartered in Muncie, Ind., Ontario Systems can be found online at www.ontariosystems.com. Corporate News 2013-01-16T14:18:53+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_partners_with_revspring_to_provide_integrated_web_portal_so http://www.ontariosystems.com/about/news_full/ontario_systems_partners_with_revspring_to_provide_integrated_web_portal_so#When:14:24:55Z Muncie, IN – Ontario Systems is pleased to announce an expansion of its long-standing partnership with RevSpring that will offer wholly integrated web portal services to Ontario Systems’ client base. Ontario Systems’ customers will be able to view online statements and consumers will be able to view a statement, make a payment, negotiate a payment or settlement and set up a payment arrangement online. Using an API interface will create real-time connectivity between the account information residing in the Ontario Systems’ application and RevSpring’s eservices technology. The deep integration enables Ontario Systems’ clients to enjoy not only the convenience and cost savings of eServices, but also offers insightful analytics. This actionable information will enable agencies to continually improve their efforts and results. “We have enjoyed a long and mutually beneficial relationship with Ontario Systems and its significant client base,” said Tim Schriner, president and chief executive officer for RevSpring. “As RevSpring evolves into a multi-channel communication and payment solutions company, we are building upon this solid foundation and further integrating our technologies into the OSC platform.” “Our market-leading clients are ready for this technology given the lower costs and increased consumer convenience,” said Ron Fauquher, chief executive officer for Ontario Systems. “After carefully reviewing all of the web portal products available in the market, we determined that the solution from RevSpring will best meet our clients’ needs. We believe the combination of innovative technology, consumer convenience, cost savings, appropriate security and deep ARM experience will prove valuable for all of our valued clients.” RevSpring’s web portal is just one offering to clients as a part of its overall eServices. Clients who use both Ontario Systems and RevSpring can also take advantage of secure integrated email and text messaging. Customers interested in learning more about Ontario Systems’ new web portal product should contact sales@ontariosystems.com. RevSpring recently was formed through the merger of DANTOM Systems, PSC Info Group, Data Image and BestBill. Corporate News 2012-12-19T14:24:55+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_names_co_founder_ron_fauquher_as_its_new_ceo http://www.ontariosystems.com/about/news_full/ontario_systems_names_co_founder_ron_fauquher_as_its_new_ceo#When:20:18:11Z Muncie, In - Ontario Systems’ Board of Directors unanimously elected Ron Fauquher as its new CEO. The change is effective immediately. Prior to his appointment as CEO, Mr. Fauquher, Senior Vice President and Chief Strategy Officer, led product direction, partnership development and new business acquisition efforts. Former CEO Tony Reisz will be leading another organization in the insurance industry. Ontario Systems, a recognized leader in the account receivables industry, has provided solutions and thought leadership for more than 30 years. Joining its award winning FACS™, Artiva™ and Guaranteed Contacts™ product lines, Ontario Systems recently launched its natively fused Collect Savvy™ platform. “I am honored to lead the company at this exciting time,” explained Fauquher. “We have released more new products in the last six months than any other time in our company’s history. We have the best customers in the industry – and it’s my job to make sure we continue to serve them in the best way possible.” Fauquher went on to say that Ontario Systems’ product development strategies will remain unchanged. “Our commitment to the account receivables industry and to our clients and partners is as strong as ever.” Wil Davis, Chairman of the Board of Ontario Systems, said, “We could not have selected a stronger leader than Ron Fauquher for this point in Ontario Systems’ long history. Ron is a seasoned business leader. He has been behind Ontario Systems’ product innovations and business strategies since its beginnings more than three decades ago. The industry knows him well – and he knows our company and capabilities better than anyone. Ron has a clear vision for the future and is passionate about customers. I know that he’ll take the best of what we are now and lead the company to new heights.” Fauquher went on to say that, “We will continue to invest significantly in our products and are committed to our current product direction. We’re very excited about the future – and the new phase of growth and innovation already underway at Ontario Systems.”   About Ontario Systems Ontario Systems, LLC provides software and technology solutions to recover consumer and business payments in highly regulated industries. Powered by its market-leading solutions, Ontario Systems’ clients return nearly $20 billion into the U.S. economy each year. Its commitment to excellence is reflected by the fact that it holds more quality and compliance certifications than any of its competitors, either in the U.S. or in the global marketplace. Serving innovative leaders who understand that their technology choice will give them a competitive advantage, the company offers the broadest set of integrated products available. These tools facilitate tens of millions of contacts daily in a safe, secure, compliant manner. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, Ontario Systems helps its clients to flexibly scale their operations, manage the complexity of their lines of business, navigate through regulatory change and analyze how to drive better performance and results. Founded in 1980 and headquartered in Muncie, Indiana, Ontario Systems can be found online at www.ontariosystems.com. Corporate News 2012-10-30T20:18:11+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_announces_the_release_of_contact_savvy http://www.ontariosystems.com/about/news_full/ontario_systems_announces_the_release_of_contact_savvy#When:12:31:39Z Muncie, IN (October 18, 2012) - Ontario Systems, a leading provider of accounts receivable and revenue cycle management software solutions and services, has announced the release of Contact Savvy™, its next generation contact management service. Contact Savvy includes a hosted dialer, IVR, and messaging capabilities that are fully integrated with Ontario Systems’ FACS, Artiva, and Collect Savvy applications. It also includes a consulting service to help clients analyze data and ensure they are using the most efficient dialing strategies. This combined service solution is designed to reduce the cost and effort required of users to operate their telephony platforms, while providing the flexibility and expert advice that will maximize their contacts and ROI. “Many customers are looking to move their IT to the cloud to reduce the cost and effort associated with managing their IT resources, especially their dialer,” said Rip Harris, Ontario Systems’ Telephony Product Developer. “Contact Savvy’s full integration with all OS applications reduces operational costs, increases agent efficiency, and enables a smooth transition from the premise dialer.” Key benefits of Contact Savvy include advanced answering machine detection, automation on every port, and a scalable, redundant SIP infrastructure. The platform is installed and operational at several customer sites, including Convergent, an Ontario Systems client that specializes in healthcare revenue cycle management, collections and customer care outsourcing, and commercial collections. "Our dialing technology has improved so substantially that we have to make only a fraction of the call attempts that we were dialing previously, with significantly improved results,” said Derek Whitaker, Convergent’s Chief Information Officer. “Our connect rate has tripled and our increase in live answers has more than doubled. Additionally, we have seen a significant improvement in our penetration rates using Contact Savvy’s bad number detection technology. We are detecting more than four times the number of calls that we would have unnecessarily redialed in the past, dropping our reorder average to just a few percent." “The incredible results Convergent is experiencing are proof we’ve been on target with our research and development the last several years,” said Harris. “We are pleased to offer this new contact management solution to our clients and look forward to helping them advance their businesses.” For additional company news, announcements, activities and more, you can engage with Ontario Systems on Facebook, Twitter, and LinkedIn, and visit the Ontario Systems blog at hub.ontariosystems.com. About Ontario Systems Ontario Systems, LLC builds software to recover consumer and business payments in highly regulated industries. Serving innovative leaders who understand technology provides a competitive advantage, Ontario Systems’ market-leading solutions offer the broadest set of integrated products to facilitate tens of millions of contacts daily in a safe, secure, compliant manner. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, Ontario Systems helps clients flexibly scale operations, manage complex lines of business, navigate regulatory change, and analyze how to drive better performance and results. Ontario Systems holds more quality and compliance certifications than any other competitor in the U.S. and global marketplace. Founded in 1980 and headquartered in Muncie, Ind., Ontario Systems can be found online at http://www.ontariosystems.com. Corporate News 2012-10-18T12:31:39+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_receives_pci_dss_certification http://www.ontariosystems.com/about/news_full/ontario_systems_receives_pci_dss_certification#When:12:12:21Z First Company in its Industry to Achieve Official Designation   MUNCIE, Ind. (September 18, 2012) – Ontario Systems, a leading provider of accounts receivable management software and consulting services, has received Payment Card Industry Data Security Standard (PCI DSS) certification. Ontario Systems is the only company in its industry to receive that official designation. The Payment Card Industry Data Security Standard is a set of security requirements for all organizations storing, transmitting, or processing credit card data. The PCI DSS standard is a list of controls that must be implemented to reach certification, and the organization must prove successful implementation to a Qualified Security Auditor (QSA). Tech Lock Incorporated served as Ontario Systems’ QSA. “Several companies in our industry claim to be PCI DSS-compliant or PCI DSS-ready, but Ontario Systems is the only one officially certified.” said David Pedersen, Ontario Systems’ Senior Vice President Operations and Delivery.  “We are passionate about providing our customers the best tools to advance their business, and this is one more tangible sign of that commitment.” “Collections software vendors often come into contact with their clients’ data,” said Michael Wright, Chief Security Officer for Tech Lock Inc. “Only Ontario Systems has chosen to show its commitment to maintain the confidentiality and integrity of client data through proving compliance with PCI DSS.” Ontario Systems is contractually required to be PCI DSS certified for support and professional services. Additionally, the company’s clients are contractually required to protect cardholder data for their customers. Ontario Systems software enables them to meet the PCI DSS standards. The PCI DSS standards also apply to the Ontario Systems Client Support Network and the company’s support processes. “Cyber-crime and protection of credit card data is an ongoing issue in all industries,” said Rick Clark, Ontario Systems’ Corporate Security Manager. “Becoming the first company in our industry to receive PCI DSS certification speaks volumes about our team's dedication to ensuring the security of our customers’ data and the value we place in their commitment to Ontario Systems.” About Ontario Systems Ontario Systems, LLC builds software to recover consumer and business payments in highly regulated industries. Serving innovative leaders who understand technology provides a competitive advantage, Ontario Systems’ market-leading solutions offer the broadest set of integrated products to facilitate tens of millions of contacts daily in a safe, secure, compliant manner. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, Ontario Systems helps clients flexibly scale operations, manage complex lines of business, navigate regulatory change, and analyze how to drive better performance and results. Ontario Systems holds more quality and compliance certifications than any other competitor in the U.S. and global marketplace. Founded in 1980 and headquartered in Muncie, Ind., Ontario Systems can be found online at www.ontariosystems.com. Corporate News 2012-09-18T12:12:21+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_presents_2012_hall_of_fame_awards http://www.ontariosystems.com/about/news_full/ontario_systems_presents_2012_hall_of_fame_awards#When:20:26:22Z Winners Unveiled at Ceremony During Company’s Annual Conference Muncie, Ind. (September 13, 2012) – Ontario Systems, a leading provider of accounts receivable management software and services, presented awards at an event during its annual conference to clients in three key areas:  Innovation, Technology and Leadership. Winners were selected based on their ability to distinguish themselves as leaders in the field. “We have incredible clients,” said Ron Fauquher, Ontario Systems’ Senior Vice President and Chief Strategy Officer. “Our Hall of Fame awards are a terrific way to annually recognize clients that have distinguished themselves by going above and beyond in our industry.” The Innovation award was presented to Derek Whitaker of Convergent for his pioneering efforts in the development of new contact strategies and services made possible by the implementation of Ontario Systems new IP-based contact management system. His vision set forth a fundamental change, not only in Ontario Systems’ products, but in the Contact Management space. Miller Magness of Professional Account Services received the Technology award for substantially improving business performance through Ontario Systems’ products and services. His innovative use of Ontario Systems’ business intelligence solution led to the development of new, cutting edge reporting. He also heavily influenced Ontario Systems in creating enhanced payment processing capabilities through its IVR product. The Hall of Fame award for Leadership was given to Jim Christensen of Array Services Group for his efforts to actively influence the direction of Ontario Systems products and services to benefit his company and its community of customers. Christensen is an industry pioneer whose advocacy work on behalf of his peers, customers, and consumers has positively impacted the entire industry.  “Ontario Systems prides itself on delivering solutions that advance our clients’ businesses,” said Fauquher. “Partners like Derek, Miller, and Jim make our market-leading innovations possible by constantly collaborating with us. It’s a pleasure to recognize their efforts and successes.” The ceremony was held at the NCAA Hall of Champions in Indianapolis on August 6, 2012, and featured an appearance by Indiana basketball legend, Quinn Buckner. About Ontario Systems Ontario Systems, LLC builds software to recover consumer and business payments in highly regulated industries. Powered by Ontario Systems’ market-leading solutions, its clients return nearly $20 billion into the U.S. economy each year. Serving innovative leaders who understand their technology choice will provide them a competitive advantage, Ontario Systems offers the broadest set of integrated products to facilitate tens of millions of contacts daily in a safe, secure, compliant manner. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, Ontario Systems helps clients to flexibly scale operations, manage their complex lines of business, navigate through regulatory change and analyze how to drive better performance and results. Ontario Systems’ commitment to excellence is reflected by holding more quality and compliance certifications than any other competitor in the U.S. and global marketplace. Corporate News 2012-09-13T20:26:22+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_announces_the_launch_of_its_corporate_blog http://www.ontariosystems.com/about/news_full/ontario_systems_announces_the_launch_of_its_corporate_blog#When:15:58:31Z Muncie, IN (September 13, 2012) — Ontario Systems, a leading provider of accounts receivable and revenue cycle management software solutions and services, announced today the official launch of its company blog at http://hub.ontariosystems.com. “The purpose of the blog is to provide another direct and open line of communication with our customers and partners, as well as leaders within the collections industry,” said Rozanne Andersen, Ontario Systems’ Chief Marketing and Compliance Officer. “We want this to be a forum for discussion – a place where readers can go to not only learn more about our products and services, and important industry topics, but where they can also contribute to conversations regarding best practices.” Content will include regular contributions from an experienced team of Ontario Systems’ thought leaders, who will share their personal tips, ideas, and opinions on products, technology, and the latest industry news. “We say it all the time: We have the best customers in the industry,” said Tyler Roark, a blog contributor and Senior Director of Product Management at Ontario Systems. “I am very excited to have this opportunity to engage with our community, to share knowledge, and to take key feedback and build it into our products.” “Our long-term goal is that the Ontario Systems blog proves to be a powerful resource for sharing important information that helps us better our products and services, and ultimately supports our clients in advancing their businesses,” said Andersen. New posts will be added to the blog on a weekly basis and will supplement the company’s efforts on Facebook, Twitter, and LinkedIn. Visit the Ontario Systems blog at http://hub.ontariosystems.com.  About Ontario Systems Ontario Systems, LLC builds software to recover consumer and business payments in highly regulated industries. Powered by Ontario Systems’ market-leading solutions, its clients return nearly $20 billion into the U.S. economy each year. Serving innovative leaders who understand their technology choice will provide them a competitive advantage, Ontario Systems offers the broadest set of integrated products to facilitate tens of millions of contacts daily in a safe, secure, compliant manner. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, Ontario Systems helps clients to flexibly scale operations, manage their complex lines of business, navigate through regulatory change and analyze how to drive better performance and results. Ontario Systems’ commitment to excellence is reflected by holding more quality and compliance certifications than any other competitor in the U.S. and global marketplace. Corporate News 2012-09-13T15:58:31+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_takes_pride_in_community_involvement http://www.ontariosystems.com/about/news_full/ontario_systems_takes_pride_in_community_involvement#When:14:02:16Z Company Initiatives Build on Reputation of Stewardship August 24, 2012, MUNCIE – Ontario Systems, a leading provider of accounts receivable management software, has long held a reputation as champion of community initiatives. As part of the company’s renewed efforts to serve and be actively involved in local efforts, Ontario Systems has implemented several programs. Most notably, the organization is a 2012 United Way Campaign pace setter with a company-wide goal of raising $50,000. More than half of that total has already been received. Ontario Systems has also instituted a new Volunteer Time Off program to encourage staff to become more active in the community. Effective in 2012, employees can volunteer up to 8 hours of company time – up to 16 in 2013 – for approved charitable organizations. Leading the efforts is Jill Lehman, Vice President, and Chief People Officer. “I’m extremely excited to be part of Ontario Systems’ community initiatives alongside an organization filled with giving associates” said Lehman. “As someone who grew up and was employed in a small town in Indiana, I’m also passionate about finding ways to utilize our collective company resources to benefit Delaware County and other communities in which we live.” Ontario Systems recently held a Volunteer Fair in which 11 non-profit agencies, including the United Way, attended. During the event, a drawing was held to donate $250 to one of the organizations in attendance. Winner Lisa Kemp selected Second Harvest Food Bank as the recipient. “Second Harvest Food Bank is proud to partner with Ontario Systems to help address hunger in our region,” said Tim Kean, President & CEO, Second Harvest Food Bank of East Central Indiana. He added, “This donation will provide 1,000 meals to ‘food insecure’ families in our eight county area. Ontario Systems is committed to making a difference and we thank them for their support.” Ontario Systems’ primary goal is to help those in need. “Our associates’ participation in these programs provide tremendous benefit to the community,” said Lehman. “Everyone serving, sharing, and making a difference –that is what’s most important.” Corporate News 2012-09-06T14:02:16+00:00 http://www.ontariosystems.com/about/news_full/basketball_legend_quinn_buckner_to_speak_at_ontario_systems_conference http://www.ontariosystems.com/about/news_full/basketball_legend_quinn_buckner_to_speak_at_ontario_systems_conference#When:16:31:23Z More than 200 Expected to Attend Conference, Featuring Industry Leaders, ARM and Healthcare Expert Panels and Plenty of Live Music - August 6-8 - Indianapolis Muncie, IN (August 2, 2012) — Ontario Systems, a leading provider of accounts receivable and revenue cycle management software and solutions, has announced that basketball legend, Quinn Buckner, will speak at its Play to Win Conference Aug. 6-8 in Indianapolis. Buckner will share his winning experiences as a player and coach at the Hall of Fame Customer Awards ceremony on August 6 at the NCAA Hall of Champions. For more information or to register, visit www.ontariosystemsconference.com. “Play to Win provides a powerful three-day experience filled with education, networking, and fun designed to help our customers win more – both in their businesses as well as outside the office.” said Tony Reisz, Ontario Systems’ President and CEO. “When you think of Quinn Buckner, you think of leadership and winning. There is no one more appropriate to share his experiences and strategies on preparing to be a winner in their chosen field and in life.” In high school, Buckner led an undefeated state championship team. While at Indiana University, he was on teams that won four consecutive Big Ten titles, two of which went 18-0 in Big Ten play. During the 1975-76 season, he was co-captain for Bob Knight’s team that went 32-0 and won the national championship. After Buckner’s final IU season, he was captain of the 8-0 gold medal U.S. Olympic team, then went on to play professional basketball, winning an NBA title with the Boston Celtics. Along with Jerry Lucas and Magic Johnson, Buckner is one of only three players in history to win titles at four levels: high school, college, NBA and Olympics. The Ontario Systems conference kicks off with inspiring and world-renowned keynote speaker Verne Harnish. It also features 30+ sessions across six tracks designed for executives, managers and hands-on users. This year's expanded schedule will focus on how to profitably navigate the increasingly complex issues collections businesses are currently facing. Drawing on the expertise of speakers and presenters with deep industry insight, topics include ARM compliance and legislative issues, how to more effectively use accumulated data, implementing new and more effective contact strategies, how to capitalize on partner services, and sessions that address issues unique to the healthcare industry. Supporting Resources For additional company news, announcements, activities and more, you can engage with Ontario Systems through social media: @OntarioSystems on Twitter, Ontario Systems on LinkedIn and Ontario Systems, LLC on Facebook. And beginning next week, you can hear from Ontario Systems business and product leaders through its corporate blog on www.ontariosystems.com. About Ontario Systems Ontario Systems builds software to recover consumer and business payments in highly regulated industries. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, Ontario Systems helps its clients flexibly scale operations, manage complex lines of business, navigate through regulatory change and analyze how to drive better performance and results. Powered by these market-leading solutions, Ontario Systems’ clients return nearly $20 billion into the U.S. economy each year. With the broadest set of integrated products on the market, Ontario Systems empowers its clients to facilitate tens of millions of contacts daily in a safe, secure, compliant manner — a commitment to excellence that is reinforced by its status of holding more quality and compliance certifications than any other competitor in the U.S. and global marketplace. Founded in 1980 and headquartered in Muncie, IN, Ontario Systems can be found online at www.ontariosystems.com. For more information call 888.834.0051. Corporate News 2012-08-02T16:31:23+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_delivers_integration_to_cloud_based_dialer http://www.ontariosystems.com/about/news_full/ontario_systems_delivers_integration_to_cloud_based_dialer#When:14:07:28Z FACS is Now Deeply Integrated to Ontario Systems’ On-demand Dialer and Messaging System, GCFlex Muncie, IN (July 17, 2012) — Ontario Systems announced the availability of the first integration between FACS and its on-demand dialer and messaging system, GCFlex. This new service, called GCFlex Direct for FACS, was developed with TCN, an Ontario Systems partner and leading supplier of on-demand dialer services. GCFlex Direct is a no-obligation, pay as you go service that now features direct integration with the FACS database. This integration eliminates the time-consuming process of uploading and downloading files. Call results are delivered directly to FACS as the calls are made. These real-time updates reduce the risk of duplicate and harassing calls, while ensuring agents are working with the most up-to-date information when they speak with consumers. The GCFlex Direct integration also features agent screen pops for inbound and outbound calls for increased agent efficiency.  To aid in quality assurance and compliance, voice recordings are automatically downloaded and mapped directly to FACS, ensuring easy access for agents, supervisors and clients, or when the recordings are needed in litigation. “The integration between FACS and GCFlex saves us hours of work every day,” said John Younggreen, Vice President of Carter-Young. “We were happy with TCN and GCFlex before the integration, but now we have the flexibility of the hosted dialer without the effort of manual data handling. It has made us more efficient and more compliant, allowing us to spend more time making money.”  GCFlex includes a full predictive dialer, high-volume messaging and IVR capabilities for agencies of all sizes. Once an agency tries GCFlex, the ease-of-use and responsive support staff keep them dialing each month. “Our agency has been fortunate to experience significant growth over the past year and we were in need of a scalable dialer solution that would allow us to produce without the restrictions and costs that are commonly associated with hardware-based dialers,” said Jason Thompson, Director of Tiburon Financial. “The integration between FACS and GCFlex has allowed us the flexibility to add unlimited agents on demand while realizing significant cost savings within our telephony infrastructure. The support staffs at Ontario Systems and TCN have been exceptional in guiding us through this transition to ensure we are meeting the needs of our clients and customers while improving our collection efforts.”  Additional information and trial packages are available from Ontario Systems.   Supporting Resources For additional company news, announcements, activities and more, you can engage with Ontario Systems through social media: @OntarioSystems on Twitter, Ontario Systems on LinkedIn and Ontario Systems, LLC on Facebook. And beginning next week, you can hear from Ontario Systems business and product leaders through its corporate blog on www.ontariosystems.com.   About Ontario Systems Ontario Systems builds software to recover consumer and business payments in highly regulated industries. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, Ontario Systems helps its clients flexibly scale operations, manage complex lines of business, navigate through regulatory change and analyze how to drive better performance and results. Powered by these market-leading solutions, Ontario Systems’ clients return nearly $20 billion into the U.S. economy each year. With the broadest set of integrated products on the market, Ontario Systems empowers its clients to facilitate tens of millions of contacts daily in a safe, secure, compliant manner — a commitment to excellence that is reinforced by its status of holding more quality and compliance certifications than any other competitor in the U.S. and global marketplace.  Founded in 1980 and headquartered in Muncie, IN, Ontario Systems can be found online at www.ontariosystems.com. For more information call 888.834.0051. Corporate News 2012-07-17T14:07:28+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_announces_the_release_of_collect_savvy http://www.ontariosystems.com/about/news_full/ontario_systems_announces_the_release_of_collect_savvy#When:14:02:30Z New software for strategically managing collections is now available to collection agencies   Muncie, IN (July 16, 2012) — Ontario Systems, a leading provider of accounts receivable and revenue cycle management software and solutions, has announced the release of Collect Savvy™, its newest collections platform. The platform is installed and operational at several customer sites.  Ontario Systems will present and discuss Collect Savvy at ACA’s Annual Convention and Expo this week in Hollywood, FL. For more information, visit www.collectsavvy.com.   “Due to an even more complex industry burdened with increased compliance, lower fees and margins, and unprecedented volume, Ontario Systems has responded with its most innovative product offering ever,” said Tony Reisz, Ontario Systems’ President and CEO. “Collect Savvy’s fused technology gives its users unheard of power and insight to command their business quickly and confidently. The application not only provides features that drive operational cost savings, but Collect Savvy turns your system into a revenue generator.” Collect Savvy offers innovative technology such as its Champion/Challenger feature that lets users continually create, test and prove the best collection strategies. Its users command strategies that control every single account at all times, choose the right progression of data services based on cost and potential payback, and score accounts to determine the right treatment strategy. By mining existing data for additional intelligence, Collect Savvy allows users the ability to make smarter, proactive decisions. Ontario Systems also recently announced its ongoing commitment to the existing Artiva and FACS platforms. Already this year, the company has released a number of new modules as part of its FACS and Artiva ADVANCE strategy. These product releases include updates that were inspired by some of the early Collect Savvy visioning performed with Ontario Systems’ customers.  “Collect Savvy embodies the deep domain expertise we have built over the past 30 years in the industry,” said Ron Fauquher, Chief Strategy Officer of Ontario Systems. “As we push into the future, we will continue to bring many of the innovations in Collect Savvy to our existing platforms.” Ontario Systems’ product experts plan to present and discuss Collect Savvy with the ARM industry at ACA’s Annual Convention and Expo July 17-20 in Hollywood, FL. Ontario Systems’ clients will have additional opportunities to experience Collect Savvy at its Play to Win Conference in Indianapolis, IN, August 6-8.   Supporting Resources For additional company news, announcements, activities and more, you can engage with Ontario Systems through social media: @OntarioSystems on Twitter, Ontario Systems on LinkedIn and Ontario Systems, LLC on Facebook. And beginning next week, you can hear from Ontario Systems business and product leaders through its corporate blog on www.ontariosystems.com.   About Ontario Systems Ontario Systems builds software to recover consumer and business payments in highly regulated industries. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, Ontario Systems helps its clients flexibly scale operations, manage complex lines of business, navigate through regulatory change and analyze how to drive better performance and results. Powered by these market-leading solutions, Ontario Systems’ clients return nearly $20 billion into the U.S. economy each year. With the broadest set of integrated products on the market, Ontario Systems empowers its clients to facilitate tens of millions of contacts daily in a safe, secure, compliant manner — a commitment to excellence that is reinforced by its status of holding more quality and compliance certifications than any other competitor in the U.S. and global marketplace.  Founded in 1980 and headquartered in Muncie, IN, Ontario Systems can be found online at www.ontariosystems.com. For more information call 888.834.0051. Corporate News 2012-07-17T14:02:30+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_announces_2012_user_conference_planned_for_august http://www.ontariosystems.com/about/news_full/ontario_systems_announces_2012_user_conference_planned_for_august#When:14:02:39Z Three Day Event Provides Wide Range of Content on FACS, Artiva RM, and Artiva Healthcare Muncie, IN (June 19, 2012) – Ontario Systems, a leading provider of accounts receivable management software, recently announced its annual user conference will be held August 6 – 8, 2012, in downtown Indianapolis at the JW Marriott hotel and conference center. The three-day event’s theme is ‘Play to Win’ and is designed to help Ontario Systems’ ARM and healthcare customers look for new ways to win more profitable business, advance their collections operation, and to stay in front of new and changing regulations.  For more information, www.ontariosystemsconference.com.  “‘Play to Win' reflects our customers’ commitment to hard work and preparation,” said Tony Reisz, CEO of Ontario Systems. “Like any world-class athlete, they suit up every day and play the game to the best of their ability. They are always looking for ways to develop themselves for peak performance in order to find an edge over their competition. Our conference will give them the specific tools and information they need to raise their game to an even higher level.” The conference kicks off with inspiring and world-renowned keynote speaker Verne Harnish, and features six tracks designed for executives, managers and hands-on users. This year's expanded schedule will focus on how to profitably navigate the increasingly complex issues collections businesses and operations are currently facing. Drawing on the expertise of speakers and presenters with deep industry insight, topics include ARM compliance and legislative issues, how to more effectively use accumulated data, implementing new and more effective contact strategies, how to capitalize on partner services, and sessions that address issues unique to the healthcare industry.  The conference includes over 30 break-out sessions, dozens of product demos, and hundreds to network with, plus live music and other fun activities to allow Ontario Systems clients the ability to relax and recharge. Ontario Systems’ Monday evening awards ceremony is being held at the NCAA’s Hall of Champions (World headquarters for the NCAA) and events revolving around the Indianapolis Indians, who host games directly across the street from the hotel, are being planned. “We’re thrilled to bring this year’s conference back to Indianapolis,” said Rozanne Andersen, Chief Marketing Officer of Ontario Systems. “This year’s ‘Play to Win’ theme allows us to capitalize on the competitive environment our clients work within each day, in an incredible sports-focused city that has recently hosted events such as the Super Bowl, NCAA Final Four and the Indianapolis 500. Ultimately, we want our clients to leave this conference feeling educated, confident with the tools they use from Ontario Systems and motivated to advance their businesses and beat their competition.” For more in-depth information on Ontario Systems’ Play to Win 2012 conference and to learn how to register to attend, please visit www.ontariosystemsconference.com. About Ontario Systems Ontario Systems, LLC builds software to recover consumer and business payments in highly regulated industries. Powered by our market-leading solutions, our clients return nearly $20 billion into the U.S. economy each year. Serving innovative leaders who understand their technology choice will provide them a competitive advantage, we offer the broadest set of integrated products to facilitate tens of millions of contacts daily in a safe, secure, compliant manner. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, we help clients to flexibly scale operations, manage their complex lines of business, navigate through regulatory change and analyze how to drive better performance and results. Ontario Systems’ commitment to excellence is reflected by holding more quality and compliance certifications than any other competitor in the U.S. and global marketplace. Founded in 1980 and headquartered in Muncie, IN, USA, Ontario Systems can be found online at www.ontariosystems.com. Corporate News 2012-06-19T14:02:39+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_and_the_intelitech_group_announce_collaboration http://www.ontariosystems.com/about/news_full/ontario_systems_and_the_intelitech_group_announce_collaboration#When:12:59:21Z Relationship Will Leverage Innovative Solutions Provided by Both Companies MUNCIE, IN and CAMAS, WA – May 22, 2012 - Ontario Systems and The Intelitech Group,  a member of the Columbia Ultimate Family of Companies, have reached a collaborative agreement in which Ontario Systems will integrate and provide Intelitech’s hosted Acumen business analytics software and services to the Ontario Systems user community.  The relationship between these two leading accounts receivable technology providers will capitalize on the analytics and business intelligence solutions of both companies to accelerate delivery to the marketplace. Under the agreement, Intelitech will provide its Acumen services to Ontario Systems clients.  In turn, Ontario Systems will supply integration services of its business intelligence offerings while delivering sales and customer service. The result is an innovative solution serving the business intelligence needs of both Ontario Systems and Intelitech clients. The collaborative agreement takes effect immediately. “We’re extremely excited by our new relationship with Ontario Systems,” said Bryan Houston, Managing Partner of The Intelitech Group. “We see this as the first step in a continuing collaboration that will enable our joint clients to continue to receive innovative solutions for their everyday needs by bringing the best of each company’s business intelligence offerings to market.”        “In an increasingly complex market, accounts receivable management firms need deeper insight into their business operations,” said Ron Fauquher, Co-Founder and Senior Vice President of Ontario Systems.  “Offering the best capabilities of Ontario Systems and Intelitech is the best way to serve our clients’ needs in an efficient and effective manner.  We are delighted to be working with a member of the Columbia Ultimate Family of Companies to bring these capabilities to our joint customers.” “For years, Ontario Systems and Columbia have led the industry in innovation and service,” said Fred Houston, CEO of Columbia Ultimate. “This relationship provides unique solutions to customer needs by leveraging the capabilities of both companies with a single goal – to better serve our clients.” About Ontario Systems Ontario Systems, LLC builds software to recover consumer and business payments in highly regulated industries. Powered by our market-leading solutions, our clients return nearly $20 billion into the U.S. economy each year. Serving innovative leaders who understand their technology choice will provide them a competitive advantage, we offer the broadest set of integrated products to facilitate tens of millions of contacts daily in a safe, secure, compliant manner. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, we help clients to flexibly scale operations, manage  their complex lines of business, navigate through regulatory change and analyze how to drive better performance and results. Our commitment to excellence is reflected by holding more quality and compliance certifications than any other competitor in the U.S. and global marketplace. Founded in 1980 and headquartered in Muncie, IN, USA, Ontario Systems can be found online at www.ontariosystems.com. About The Intelitech Group The Intelitech Group is a business management and debt recovery consulting company that provides technology solutions designed to enhance profitability. Intelitech is a member of the Columbia Ultimate family of companies, along with Columbia Ultimate and RevQ. Leveraging industry expertise, market intelligence, and the latest technology innovations, the Intelitech Group provides strategic guidance, knowledge-rich information, and invaluable tools to help debt collection organizations achieve optimal results. Products and services include collection analytics, costing, work strategies, custom reports, collector training and more. The Intelitech Group consults with clients to implement the most effective approach, with a goal of increasing recoveries. Founded in 1998 and headquartered in Camas, WA, USA, The Intelitech Group can be found online at www.theintelitechgroup.com. Corporate News 2012-05-22T12:59:21+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_adds_key_personnel_as_company_prepares_for_future http://www.ontariosystems.com/about/news_full/ontario_systems_adds_key_personnel_as_company_prepares_for_future#When:13:26:19Z Leadership Additions and Strategic Promotion Position Company for New Era MUNCIE – April 18, 2012– Ontario Systems (www.ontariosystems.com), a leading provider of accounts receivable management software, is pleased to announce several key additions to company leadership. Jason Harrington has been promoted to the position of Vice President of Sales.  Additionally, Casey Stanley, Doug Gregg, and Ben Moulton have rejoined Ontario Systems to take on key leadership positions.  Ontario’s appointment of these senior leaders will position the company to capitalize on near-term opportunities in the market and guide the organization into its next stage of growth. “Ontario Systems is moving in an exciting direction. We have added years of experience and proven results to an already talented team,” said Tony Reisz, CEO. “Jason, Casey, Doug, and Ben understand the most important aspect of our business—meeting and exceeding our customer’s needs. With the addition of their leadership, our future and our customers’ futures have never looked brighter.” Jason Harrington, Vice President of Sales, is a 17-year veteran of the collections industry, the majority of which were at Ontario Systems in various business development roles.  Prior to being named Vice President of Sales, he was the Senior Director of Strategy and Business Development, where he led the market and product strategy and execution for the company’s integrated products portfolio.  Harrington holds a bachelor’s degree in finance, with a focus in economics and working capital management from Ball State University. Casey Stanley, Senior Director, Marketing and Business Development, also has more than a decade of experience in the industry, including a previous 10-year stretch with Ontario Systems.  During his previous time at Ontario Systems, Stanley played a primary role in Ontario Systems’ entrance into the financial services industry. He returns to Ontario Systems after two years at Collections Marketing Center leading that company’s international business development efforts. Stanley is a graduate of Miami University (OH). Doug Gregg, Senior Strategic Accounts Director, has been involved in the debt collection industry for more than 27 years, 22 of them spent at Ontario Systems. Gregg was the first vendor voted to a seat on ACA International, The Association of Credit and Collection Professional’s  Board of Directors and the first vendor to receive the ACA International Foundation’s Fellow Award. He received his MBA from Anderson University. Ben Moulton, Director, Strategic Accounts, has been in the collections industry for more than a decade, including nine years at Ontario Systems, in national and regional sales positions. Prior to rejoining Ontario Systems, Moulton spent more than two years focused on selling a suite of business analytics tools and services to the collections industry. He is a graduate of Ball State University. Jason, Casey, Doug and Ben bring over 60 years of collections industry experience and have longstanding, deep relationships with the Ontario Systems family of customers and industry as a whole.  For more information on these individuals, visit LinkedIn, www.linkedin.com. About Ontario Systems Ontario Systems, LLC builds software to recover consumer and business payments in highly regulated industries. Powered by our market-leading solutions, our clients return nearly $20 billion into the US economy each year. Serving innovative leaders who understand their technology choice will provide them a competitive advantage, we offer the broadest set of integrated products to facilitate tens of millions of contacts daily in a safe, secure, compliant manner. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, we help clients to flexibly scale operations, manage  their complex lines of business, navigate through regulatory change and analyze how to drive better performance & results. Our commitment to excellence is reflected by holding more quality and compliance certifications than any other competitor in the US and global marketplace. Founded in 1980 and headquartered in Muncie, IN, USA, Ontario Systems can be found online at www.ontariosystems.com. ###   Corporate News 2012-04-18T13:26:19+00:00 http://www.ontariosystems.com/about/news_full/thought_leaders_from_ontario_systems_to_speak_at_dba_conference http://www.ontariosystems.com/about/news_full/thought_leaders_from_ontario_systems_to_speak_at_dba_conference#When:17:40:04Z Rozanne M. Andersen, Esq. and Rick Clark on Panel to Discuss Data Security MUNCIE, IN (Jan. 26, 2012) – Rozanne Andersen, Vice President and Chief Compliance Officer, and Rick Clark, Corporate Security Manager, for Ontario Systems, LLC, will be taking part in a data security panel at the DBA Conference, February 7-9 in Las Vegas. DBA is one of the largest annual industry conferences, with an estimated 1,500 people expected to be in attendance. The panel will discuss basic security measures regarding the standard minimum guidelines necessary to protect PPI data as well as those with access to this information. Topics will include management and screening of personnel with access to Personally Identifiable Information (PII) and the due diligence process when buying and selling accounts. Andersen will provide an overview of the data security legislative and regulatory landscape at the federal and state level and also distribute sample Data Security policies. The panel will discuss actual data breach situations encountered by some of the largest and most sophisticated buyers/sellers, easy steps company owners can take to ensure they are both compliant and updated with the minimum standard encryption guidelines, as well as easy ways to ensure the due diligence process protects your best interests. “We’re extremely honored to represent Ontario Systems as speakers on this panel,” said Andersen. “Our inclusion in this discussion is a real testament to the expertise that Ontario Systems brings to the data security marketplace. We take our position as the industry’s thought leader regarding data security very seriously and will make this session at DBA a must-attend education session.” “When it comes to data security, Ontario Systems holds more certifications in the Accounts Receivable Management (ARM) space than any other software solutions provider,” said Clark. “The panel is an excellent way for Ontario Systems to provide the asset purchasing and collection industry attendees with immediate, implementable takeaways.” Andersen has lived and breathed compliance for more than 15 years. She previously served the members of ACA International, The Association of Credit and Collection Professionals, most recently as CEO. Her advocacy work on behalf of the credit and collection industry has resulted in landmark legislation and regulation at both the state level and at the federal level with regard to the FDCPA, FCRA, and HIPAA. Andersen frequently blogs on the subject at insidearm.com. Clark is a Certified Information Systems Security Professional and holds Security+ and GIAC ISO17799 certifications. He has more than 17 years of experience as an IT manager and is responsible for all phases of corporate security at Ontario Systems. Clark is a recognized advocate on issues of security, compliance, and data privacy. “In the ARM industry, no company has more certifications than Ontario Systems,” said Andersen. “We understand the industry landscape. One of our goals at this panel is to help attendees understand and learn that implementation of quality data security policies and tools is scalable. Whether your business is debt buying, debt selling, or collections, you can comply with data security requirements. Attendees of the panel will walk away with practical takeaways for data security, including a sample policy they can adapt for their company.” As part of the Ontario Systems presence at the conference, the company is offering a free trial of its new cloud-based dialer, GC Flex, for those who stop by the booth or sign up online. One lucky participant will also be randomly selected to win an Xbox Kinect. Can't make it to the show? Click here to get more information about our GCFlex offer.   About Ontario Systems Ontario Systems, LLC builds software to recover consumer and business payments in highly regulated industries. Powered by our market-leading solutions, our clients return nearly $20 billion into the US economy each year. Serving innovative leaders who understand their technology choice will provide them a competitive advantage, we offer the broadest set of integrated products to facilitate tens of millions of contacts daily in a safe, secure, compliant manner. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, we help clients to flexibly scale operations, manage  their complex lines of business, navigate through regulatory change and analyze how to drive better performance & results. Our commitment to excellence is reflected by holding more quality and compliance certifications than any other competitor in the US and global marketplace. Founded in 1980 and headquartered in Muncie, IN, USA, Ontario Systems can be found online at www.ontariosystems.com. For more information call 888.834.0051.   Accounts Receivable Management News 2012-01-27T17:40:04+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_and_forte_llc_announce_strategic_partnership http://www.ontariosystems.com/about/news_full/ontario_systems_and_forte_llc_announce_strategic_partnership#When:15:58:36Z Muncie, IN (January 6, 2012)—Ontario Systems, a leading provider of accounts receivable and revenue cycle management software and solutions, and Forte, LLC, the industry leader in probate estate location and claim filing, today announced a strategic alliance.  This partnership will provide Ontario Systems’ customers with access to Forte’s Probate Finder OnDemand™ solution. The integration of Probate Finder OnDemand into the Ontario Systems platform brings to the market a unique offering with a significant breadth of functionality in receivables management.  Customers gain access to Forte’s patented Probate Finder® Technology that provides an automated and systematic solution that identifies deceased accounts, finds probated estates, and files claims. “We are pleased to partner with Forte in our effort to provide our customers with world-class receivables management tools,” said Deidra Burns, director, partnership relations, Ontario Systems.  “Ontario Systems is continuously looking for companies like Forte that are innovating and leading the way by creating products that enable our customers to run their businesses more effectively and efficiently.  We are honored to add Probate Finder OnDemand to our list of valued products.  It brings our customers a completely new offering to serve their business needs.” “Customers have traditionally benefited from the suite of technologies provided by Ontario Systems’ partners as a source for competitive advantage,” noted Angela Horn, vice president and general counsel, Forte, LLC. “We’re excited to build on that tradition to help customers optimize their technology investments and enhance their accounts receivable management results.”   About Ontario Systems Ontario Systems, LLC builds software to recover consumer and business payments in highly regulated industries. Powered by our market-leading solutions, our clients return nearly $20 billion into the US economy each year. Serving innovative leaders who understand their technology choice will provide them a competitive advantage, we offer the broadest set of integrated products to facilitate tens of millions of contacts daily in a safe, secure, compliant manner. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, we help clients to flexibly scale operations, manage  their complex lines of business, navigate through regulatory change and analyze how to drive better performance & results. Our commitment to excellence is reflected by holding more quality and compliance certifications than any other competitor in the US and global marketplace. Founded in 1980 and headquartered in Muncie, IN, USA, Ontario Systems can be found online at www.ontariosystems.com. For more information call 888.834.0051. About Forte, LLC Probate Finder OnDemand™ - powered by industry leader Forte, LLC - is a software-as-a-service productivity tool used by your staff to automate the probate claim filing process. The patented Probate Finder® Technology is used by many financial services and healthcare organizations to identify deceased accounts, find probated estates, and has been used to file over $1 billion in claims.  Clients’ staff benefits from productivity inspired by technology, lower costs, improved compliance, and access to the latest receivable process innovations.  Forte is a sister company of DCM Services, the leader in outsourcing solutions for non-probate and probate portfolios.  For more information, call 888.423.0522 or visit www.probatefinder.com. ###   Corporate News 2012-01-06T15:58:36+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_achieves_the_microsoft_gold_independent_software_vendor_com http://www.ontariosystems.com/about/news_full/ontario_systems_achieves_the_microsoft_gold_independent_software_vendor_com#When:14:27:21Z Earns Distinction through Demonstrated Technology Success and Customer Commitment MUNCIE, Ind., December 27, 2011—Ontario Systems announced today it has achieved a Gold Independent Software Vendor (ISV) Competency in the Microsoft Partner Network, demonstrating its ability to meet Microsoft customers’ evolving needs in today’s dynamic business environment. To earn a Microsoft Gold Competency, organizations must complete a rigorous set of tests to prove their level of technology expertise, have the right number of Microsoft Certified Professionals, submit customer references and demonstrate their commitment to customer. “We are honored to have this relationship with Microsoft and to have attained this exclusive capability recognition,” said Tony Reisz, CEO of Ontario Systems. “Our partnership with Microsoft has allowed us to take our software solutions in new, and more advanced, directions and provide customizable, easy-to-use products and services for our clients, in both accounts receivable management and healthcare.” “The Microsoft Partner Network is designed to empower solution providers to succeed in today’s business environment. By achieving the prestigious Gold competency, participating companies are provided  with a rich set of benefits, including increased customer visibility through branding and accessibility, training and support,” said Jon Roskill, corporate vice president, Worldwide Partner Group at Microsoft Corp. “We are proud to put forth a program that provides the right resources to  help a company develop the expertise customers demand in today’s competitive market and also provides the community and infrastructure that can connect them to one another, lowering costs for all parties.” The Microsoft Gold Competency signifies to the market that a company has demonstrated the highest level of skill and achievement within a given technology specialization. All 28 Microsoft competencies are designed to help differentiate a partner’s specific technology capabilities, helping customers find solution providers quickly and easily. Each competency has a unique set of requirements and benefits, formulated to accurately represent the specific skills and services that partners bring to the industry.  Through the Microsoft Independent Software Vendor (ISV) competency, Ontario Systems can gain access to the latest technology, market opportunities, and sales and marketing resources that have been specifically created with ISVs in mind. About Ontario Systems Ontario Systems, LLC builds software to recover consumer and business payments in highly regulated industries. Powered by our market-leading solutions, our clients return nearly $20 billion into the U.S. economy each year. Serving innovative leaders who understand their technology choice will provide them a competitive advantage, we offer the broadest set of integrated products to facilitate tens of millions of contacts daily in a safe, secure, compliant manner. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, we help clients to flexibly scale operations, manage  their complex lines of business, navigate through regulatory change and analyze how to drive better performance and results. Our commitment to excellence is reflected by holding more quality and compliance certifications than any other competitor in the U.S. and global marketplace. Founded in 1980 and headquartered in Muncie, IN, USA, Ontario Systems can be found online at www.ontariosystems.com. For more information, call 888.834.0051. ### Corporate News 2011-12-27T14:27:21+00:00 http://www.ontariosystems.com/about/news_full/artiva_healthcare_from_ontario_systems_named_a_top-four_medical_collection_ http://www.ontariosystems.com/about/news_full/artiva_healthcare_from_ontario_systems_named_a_top-four_medical_collection_#When:23:25:40Z Solution Complements Existing Patient Accounting Systems to Increase Account Representative Productivity MUNCIE, Ind., December 19, 2011—Collection Advisor Magazine named Artiva Healthcare, from Ontario Systems, a top medical collection solution for 2011 in its November/December 2011 issue. Artiva Healthcare leverages hospitals’ existing infrastructures and improves the collections functionality of patient accounting and practice management systems. Used by the nation’s top facilities and three of the top five healthcare organizations in the US, Artiva Healthcare is a highly scalable workflow solution used by over 10,000 business office employees each day to enhance the revenue cycle. According to Collection Advisor, Ontario Systems has 55,000 seats installed with the next closest competitor at 15,000. The Artiva Healthcare core integrated dialing technology can increase productivity up to 300 percent. “The integrated system increased self-pay calls from 1500 to 14,000 a week,” said Doug Gardner, director of patient financial services at University of Cincinnati Health, as quoted in Collection Advisor. Built-in features include: tools for receivables management self-pay follow-up insurance follow-up and denial management financial assistance agency management “Artiva Healthcare is designed as an integrated database extension that helps business leaders gain insight and control over their operations,” says Deborah Lelinski, director of healthcare product management for Ontario Systems. The integration provides the business office with the financial transparency needed to increase revenue, improve account representatives’ efficiency to prioritize and work self-pay accounts, and reduce the losses and challenges associated with insurance denials, all in a compliant manner. “The system paid for itself within the first six months of installation, and, in just the first year we improved our self-pay cash by $4.1 million,” said Gardner. Ontario Systems recently launched Artiva Healthcare Advance™, the newest addition to the industry-leading Artiva® line of revenue cycle management software that increases cash, reduces days in A/R and decreases bad debt write offs. Artiva Healthcare Advance features a robust, core feature set, including new data service partners, a choice of a hosted or on-premise solution and access to valuable cloud-based product extensions and services. Click here to download the Artiva Healthcare Advance datasheet. “It’s rewarding to have a product recognized for excellence,” said Lelinski, “and especially gratifying given the dramatic changes in the healthcare industry. Our goal is to provide innovative, useful products and services to help healthcare providers run their businesses more effectively. We help them collect money that’s owed, and protect that valuable patient relationship.” About Ontario Systems Ontario Systems, LLC builds software to recover consumer and business payments in highly regulated industries. Powered by our market-leading solutions, our clients return nearly $20 billion into the U.S. economy each year. Serving innovative leaders who understand their technology choice will provide them a competitive advantage, we offer the broadest set of integrated products to facilitate tens of millions of contacts daily in a safe, secure, compliant manner. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, we help clients to flexibly scale operations, manage their complex lines of business, navigate through regulatory change and analyze how to drive better performance and results. Our commitment to excellence is reflected by holding more quality and compliance certifications than any other competitor in the U.S. and global marketplace. Founded in 1980 and headquartered in Muncie, IN, USA, Ontario Systems can be found online at www.ontariosystems.com. For more information, call 888.834.0051.   Healthcare News 2011-12-19T23:25:40+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_and_zap_technology_announce_new_strategic_partnership http://www.ontariosystems.com/about/news_full/ontario_systems_and_zap_technology_announce_new_strategic_partnership#When:16:32:53Z Ontario Systems and Zap Technology Announce New Strategic Partnership to Provide Improved Accounts Receivable Management in Collections and Healthcare Industries MUNCIE, Ind., December 14, 2011—Ontario Systems accounts receivable software developer and Zap Technology have announced a new strategic partnership incorporating Zap’s award-winning business intelligence programming into Ontario Systems’ integrated products suite to work with the FACS, Artiva and Collect SAVVY™ product lines. This will expand all of Ontario Systems’ core products’ ability to provide day-to-day reporting and scorecards so accounts receivable management and healthcare clients can more closely and accurately manage their businesses and profits in one complete software solution. “In today’s competitive landscape, our clients manage more data than ever. By introducing true business intelligence, it provides our clients timely and dynamic information so they can manage individual accounts, and their businesses as a whole, in a customized, easy-to-use dashboard,” said Jason Harrington, senior director, strategy & business development for Ontario Systems. “This delivers more flexibility and control in identifying trends and opportunities that can impact our clients’ bottom line profitability.” “Partnering with Ontario Systems allows their customer base to get instant returns and business improvements from the wealth of data they possess,” said Garth Laird, president of Zap North America. “By aligning our intelligent solutions to the measurable outcomes that can improve business performance in their accounts, they will be leading their sector in providing their clients with truly scalable solutions, regardless of size or diversity of customer requirements. We are very excited about this partnership and see this as an incredible opportunity to leverage our products into a marketplace desperately in need of enhanced management information.” “The opportunity for industry-specific ISVs to partner together around Microsoft technology and create best practice solutions that protect their customers’ IT investments and infrastructure has never been so pertinent,” said Ross Brown, VP WW Partner Strategy at Microsoft Corp. “Partners like Zap and Ontario are able to leverage their deep market knowledge to build solutions based on our technology that offer the specific functionality that makes the difference for a particular segment or industry.” About Ontario Systems Ontario Systems, LLC builds software to recover consumer and business payments in highly regulated industries. Powered by our market-leading solutions, our clients return nearly $20 billion into the US economy each year. Serving innovative leaders who understand their technology choice will provide them a competitive advantage, we offer the broadest set of integrated products to facilitate tens of millions of contacts daily in a safe, secure, compliant manner. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, we help clients to flexibly scale operations, manage  their complex lines of business, navigate through regulatory change and analyze how to drive better performance & results. Our commitment to excellence is reflected by holding more quality and compliance certifications than any other competitor in the US and global marketplace. Founded in 1980 and headquartered in Muncie, IN, USA, Ontario Systems can be found online at www.ontariosystems.com. For more information, call 888.834.0051. About Zap Zap creates business intelligence (BI) solutions that help improve corporate performance.  Our software is based on the Microsoft SQL Server® platform and is used globally by mid-market and enterprise organizations across most major industries. Zap also offers a range of out-of-the-box analytics for Microsoft Dynamics AX, NAV and CRM.  Zap Technology is proud to have been named Microsoft ISV/Software Solutions Partner of the Year 2009, and Microsoft Country Partner of the Year 2010.  Headquartered in San Francisco, CA., Zap has offices worldwide.  For more information, visit:  www.zaptechnology.com ### Microsoft, Microsoft Corporation and the Microsoft logo are registered trademarks of Microsoft Corporation in the United States and certain other countries.   Corporate News 2011-12-14T16:32:53+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_one_of_first_in_industry_to_complete_new_ssae_attestation_a http://www.ontariosystems.com/about/news_full/ontario_systems_one_of_first_in_industry_to_complete_new_ssae_attestation_a#When:16:22:56Z Clients to Benefit from New Standard MUNCIE, IND., November 21, 2011—Ontario Systems, software manufacturer for the accounts receivable management and healthcare industries, has received its Service Auditor Report on the Statement on Standards for Attestation Engagements No.16 - SSAE-16 Reporting on Controls at a Service Organization, or SSAE-16, by the American Institute of Certified Public Accountants (AICPA). This assessment replaces the SAS-70 and brings companies up to date with international reporting service organization standards and was conducted by BKD, LLP, a top 10 U.S. CPA and advisory firm. All Ontario Systems products are affected, including Collect SAVVY™, FACS and FACS Advance, and Artiva and Artiva Advance. The audit drives excellence in Ontario Systems compliance in both U.S. and international collection sand facilitates the completion of year-end internal paperwork in a timely and efficient manner. The thorough 6-month audit included a 3-day on-site visit to Ontario Systems, interviews of more than 10 associates, and an assessment of the effectiveness of 83 controls and 1200 documents with dozens of follow-up questions to properly gauge and monitor business controls. An SSAE 16 Type 2 report has been received and will be provided to clients. According to Rozanne Andersen, vice president of sales and marketing and chief compliance officer, “This initiative further enhances our reputation as a trusted advisor and avoids a significant future cost by eliminating the need to respond to dozens of audits over the next several years.” “We are very happy to be able to deliver this value to our clients,” stated Dan Potts, manager, process improvement, office of strategy management for Ontario Systems, who worked with BKD and Ontario Systems staff to provide information as needed. “We have had many product advancements over the past two years, and receiving this validation on all 83 of our controls is great, and we’re glad to be delivering the report to clients right away. This is one of those subtle and important ways to demonstrate to our clients that we have their interests and concerns in mind and are out in front, taking care so it does not become an issue for them,” added Potts. About Ontario Systems Ontario Systems, LLC builds software to recover consumer and business payments in highly regulated industries. Powered by our market-leading solutions, our clients return nearly $20 billion into the U.S. economy each year. Serving innovative leaders who understand their technology choice will provide them a competitive advantage, we offer the broadest set of integrated products to facilitate tens of millions of contacts daily in a safe, secure, compliant manner. Featuring cloud-based solutions, highly configurable business process automation and connectivity links to data service providers, we help clients to flexibly scale operations, manage  their complex lines of business, navigate through regulatory change and analyze how to drive better performance and results. Our commitment to excellence is reflected by holding more quality and compliance certifications than any other competitor in the U.S. and global marketplace. Founded in 1980 and headquartered in Muncie, IN, USA, Ontario Systems can be found online at www.ontariosystems.com. For more information, call 888.834.0051.   Corporate News 2011-11-22T16:22:56+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_and_divdat_announce_partnership_to_benefit_healthcare_accou http://www.ontariosystems.com/about/news_full/ontario_systems_and_divdat_announce_partnership_to_benefit_healthcare_accou#When:15:44:28Z MUNCIE, Ind., November 7, 2011—Accounts receivable management software company Ontario Systems and revenue cycle management and patient communications provider DIVDAT have announced a partnership that will provide healthcare customers enhanced capabilities to manage revenue cycles more effectively. The healthcare market faces increasing challenges collecting medical debt due to the rise in high-deductible insurance plans, and this partnership brings a leader in the patient communication industry together with the leader in strategic revenue recovery software to increase healthcare providers’ efficiency and effectiveness in handling patient accounts. The new partnership will be implemented through Ontario Systems’ Advance and Collect SAVVY™ product lines. “Our healthcare clients are innovative leaders who understand their technology choice will provide them with a competitive advantage,” said Deborah Lelinski, director of product management, healthcare, for Ontario Systems.  “Our strong network of partners and their services help facilitate patient contact in a safe, secure and productive manner. DIVDAT solutions help providers manage their self-pay portfolio to maintain a positive cash position, and along with the OS portal and platform, help make better performance a reality.” Jason  Bierkle, CEO of DIVDAT, added,  “This relationship with Ontario Systems further emphasizes DIVDAT's  commitment to helping healthcare providers get paid faster. With the partnership, DIVDAT will be able to manage and improve revenue cycle initiatives. We are very excited about this relationship and we are equally thrilled by the opportunity to impact healthcare for the future."   About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of collection and revenue recovery and management solutions for the accounts-receivable management and healthcare industries. The company’s customers include nine of the top 10 US collection firms and the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations, representing 30% of the debt placed in the United States, use Ontario Systems software and services. For additional information, call 800.283.3227 or visit www.ontariosystems.com. About DIVDAT DIVDAT, based near Detroit, Michigan, has become a leader in the business of managing and processing data, as well as manipulating and communicating that data on behalf of clients over a wide range of industries. Over its 40-year history, DIVDAT has developed the technology and acumen to deliver the complete range of data management and distribution services to a nationwide roster of clientele, from invoices, bills and other notifications to special offers, promotions, letters and beyond. DIVDAT is a leader in the emerging field of preferential communications, through the development of CashLINC and other product innovations that embrace Web-based and other new technologies to seamlessly integrate a company's entire communications platform. The proprietary data integration, notification and response system is a comprehensive receivables management communications tool for clients in the credit and collections, utilities, financial services, insurance and telecommunications fields, among others.   Healthcare News 2011-11-07T15:44:28+00:00 http://www.ontariosystems.com/about/news_full/collection_advisor_-_ontario_systems_collect_savvy_solution_as_one_of_the_t http://www.ontariosystems.com/about/news_full/collection_advisor_-_ontario_systems_collect_savvy_solution_as_one_of_the_t#When:20:32:26Z Collection Advisor Magazine Names the Ontario Systems Collect SAVVY Solution as One of the Top 4 Collect SAVVY helps companies of all sizes successfully manage account receivables and ensure compliance October 20, 2011, Muncie, Indiana—Collection Advisor Magazine has named the Ontario Systems Collect SAVVY™ solution as one of the Top 4 High End Collections Solutions for 2011. Collect SAVVY is a scalable, subscription-based SaaS software suite for small to large companies in the accounts receivable management and healthcare industries. Of the four companies recognized, Ontario Systems was noted as having the largest number of employees at 460 and the largest number of installations at 55,000 seats. “Collect SAVVY is setting a new standard for the industry,” said Tyler Roark during his keynote address at the company’s annual customer conference. “We’re changing the game and recasting the landscape with this new offering, and I’m really excited about it.” Roark is Senior Product Director for Ontario Systems and has been with the company for 16 years in various key roles including leading “Frontline” client services, implementations, solution consulting and the requirements team. Collect SAVVY features an integrated dialer, and is the only solution on the market that includes Strategy Commander functionality out-of-the-box along with access to the Connect Savvy solution, both one-of-a kinds in the industry. The full feature set “demonstrates Ontario Systems deep knowledge of the receivables business” says Roark, and includes the following: Strategy Commander: An unparalled business workflow management tool that automates specific strategies and instructions for each account or a group of accounts including cost tracking and estimated return to evaluate which strategy is most efficient - - - The only feature of its kind in the market Champion Challenger: Leverage best practice strategies or customize your own to immediately evaluate results across similar accounts with no programming required Margin Watch: Save money and increase performance by monitoring an account’s treatment strategy, making adjustments as needed to align to a margin threshold guideline controlled by the user Best Data: Improve your chances of collection success by controlling what data sources you use and when you pull them Business Intelligence: Improve profitability by monitoring key performance indicators in real time with easy-to-use drill down capabilities Matching: Share data across accounts by leveraging your existing data services to tie multiple accounts together and/or work them in a unified or separate manner Smart Touch Financial: Automate period-end contracts, payment records and statements Connect SAVVY: Gain flexible access to respected data and service providers in a hosted hub and spoke network - - - The only solution of its kind in the market Collect SAVVY user, Terry Glidden, client and operations manager, Atlas Collections, Muncie, IN says that the solution provides data that is organized and easily available, making training his staff smooth. He also says it allows his management team to determine the internal process that will move inventory through the collection and litigation processes, “thus clearing the dark corners of hidden inventory.” Says Glidden in the article, “Utilizing Collect SAVVY’s hosted solution has provided a tremendous advantage in our SSAE-16 efforts specific to disaster recovery and data security.” Effective June 15, 2011, SASE-16 is an enhancement to the current standard for Reporting on Controls at a Service Organization, the SAS70, for organizations that perform outsourced services that affect the financial statements of another company.  “Compliance with the law is critical to securing our customers’ future and the future of the collection industry. I am excited to bring a proactive approach toward compliance through this state of the art software solution.” said Rozanne Andersen, who was a featured contributing expert as chief compliance officer and VP of sales and marketing for Ontario Systems, in the Collection Advisor cover story, “Keeping Up with a Changing Climate.” To read the full article, click here for a PDF download: To request a product demonstration, click here. For talk to a representative for more information on the path to Collect SAVVY, vis a vis the Ontario Systems Advance Solutions (FACS Advance, Artiva Advance and Artiva Healthcare Advance), please call 800-282-3227. About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of collection and revenue recovery and management solutions for the accounts-receivable management and healthcare industries. The company’s customers include nine of the top 10 US collection firms and the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations representing 30% of the debt placed in the United States use Ontario Systems software and services. For additional information, call 800.283.3227 or visit www.ontariosystems.com.   Corporate News 2011-11-04T20:32:26+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_announces_artiva_healthcare_advance http://www.ontariosystems.com/about/news_full/ontario_systems_announces_artiva_healthcare_advance#When:17:40:16Z Ontario Systems Announces Artiva Healthcare Advance - Tom Yoder and Steve Scibetta Accept New Leadership Roles MUNCIE, Ind., October 31, 2011 – Ontario Systems has launched Artiva Healthcare Advance™, the newest addition to the industry-leading Artiva® line of revenue cycle management software for hospitals that improves the collection functionality of accounting systems, increases account representative productivity, maximizes management control and reduces administrative costs. Artiva Healthcare Advance features a robust, core feature/functionality set, including enhanced HIPAA and PCI compliance, new data service partners, a choice of a hosted or on-premise solution and access to valuable cloud-based add-on modules and services. Leading the healthcare team are Steve Scibetta and Tom Yoder, who recently accepted new assignments as healthcare strategic account directors. “Scibetta and Yoder have decades of experience working with Ontario Systems clients and are the perfect fit to build awareness for Artiva Healthcare Advance,” said Rozanne Andersen, vice president of sales and marketing and chief compliance officer. “Their mission is to deepen relationships with clients, foster new ties to the healthcare industry and act as resources to ensure Artiva Healthcare Advance implementations are successful.” Artiva Healthcare is designed as an integrated database extension that adds enhanced collection functionality to the patient accounting system. The integration provides managers with the financial transparency they need to make better financial decisions, improve account representatives’ efficiency to prioritize and work self-pay accounts, and reduce the losses and challenges associated with a large volume of insurance and governmental claims. “Our primary concern is serving our customers,” said Yoder. “By investing in our client base and helping them succeed with our solutions, we create a win-win situation. Artiva Healthcare Advance is the next step in building that relationship.” Artiva Healthcare Advance leverages clients’ existing infrastructures and complements existing patient accounting systems. Built-in feature/functionality includes tools for receivables management, self-pay follow up, third-party follow up, financial assistance and vendor management. In their new roles, Scibetta and Yoder will collaborate with Ontario Systems customers to respond to the unique challenges associated with healthcare reform. Artiva Healthcare Advance add-on modules and services include: Disaster Recovery (cloud based): to ensure peace of mind about data back-up and restoration with an affordable and reliable way to ensure business continuity GC Flex, powered by TCN (cloud based): to boost agent productivity with access to flexible capabilities and pay-as-you-go service model Speech Analytics: to effectively identify non-compliance risks and training opportunities across all agents and conversations Validity: to mitigate business risks with this cell phone validation and authorization module that is tightly integrated into the Ontario Systems dialer Validity E-Consent: to reduce letter costs through secure emails “The marketplace is changing,” said Scibetta, “and we need to respond quickly. Our relationships with clients enable us to act as conduits to give voice to customer needs. By maintaining and strengthening those relationships, we can return to our teams with actionable steps to develop real-time solutions.” For more information about Artiva Healthcare Advance, go to www.ontariosystems.com. About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of collection and revenue recovery and management solutions for the accounts-receivable management and healthcare industries. The company’s customers include nine of the top 10 U.S. collection firms and the nation's top 100 hospitals and health centers. Ontario Systems solutions are used by many of the nation’s top facilities, including three of the top 10 healthcare facilities. More than 55,000 representatives in more than 500 locations representing 30% of the debt placed in the United States use Ontario Systems software and services. For additional information, call 800.283.3227 or visit www.ontariosystems.com. Healthcare News 2011-10-31T17:40:16+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_promotes_michael_wolfe_to_vice_president_chief_information_ http://www.ontariosystems.com/about/news_full/ontario_systems_promotes_michael_wolfe_to_vice_president_chief_information_#When:18:12:46Z MUNCIE, IND., October 18, 2011—Ontario Systems, a leading provider of accounts receivable management software, has announced Michael Wolfe has been promoted to vice president, chief information officer.  Michael will lead the delivery of hosted and SaaS products to customers, including oversight of the newly formed project management office in the information organization, which will focus on product development and client implementation. His team consists of 36 people in the IT, project management and cloud groups. “Michael’s experience and the strong ties he has to our clients make him an effective senior leader, well-equipped to lead the cloud-based innovation and roll-out of our new Advance Solutions,” says Tony Reisz, president and CEO of Ontario Systems. Michael has 10 years of experience at Ontario Systems and 18 years in software and technology, as well as degrees from Ball State University and Rose-Hulman University in computer science and electrical engineering respectively. “I am glad to be given this opportunity to deliver secure, reliable solutions to our customers and continue to develop as a trusted partner to each and every one,” added Michael. “Ontario Systems is a great company to work for, and I look forward to the new and exciting road ahead.” About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of collection and revenue recoveryand management solutions for the accounts-receivable management and healthcare industries. The company’s customers include nine of the top 10 US collection firms and the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations representing 30% of the debt placed in the United States use Ontario Systems software and services. For additional information, call 800.283.3227 or visit www.ontariosystems.com. Corporate News 2011-10-24T18:12:46+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_partners_with_industry_expert_to_offer_free_student_loan_we http://www.ontariosystems.com/about/news_full/ontario_systems_partners_with_industry_expert_to_offer_free_student_loan_we#When:19:09:36Z David Glezerman to Speak on the Industry, the Basics and Compliance MUNCIE, IND., October 19, 2011—Ontario Systems, a leading provider of accounts receivable management software, is offering a three-part webinar series, “The ABCs of Student Loans” for those in, or considering entering, the lucrative student loan collection business. Hosted by industry expert David Glezerman, subjects include the state of student loan collections, the basics of collecting student loan debt and compliance factors unique to student loans. The webinar is free to Ontario Systems clients and guests. Each session is 60 minutes and includes a 15-minute question and answer session. Rozanne Andersen, vice president of sales and marketing and chief compliance officer, stated, “We are delighted to offer this specialized knowledge to our clients and prospective clients, delivered by a seasoned professional who knows the ins and outs of this industry.” The series of webinars will be held on Thursdays, November 3rd and 17th and December 8, 2011 at 12 p.m. EST. Highlights of each webinar are: Session I: A Look at Student Loan Collections Today—why the student loan industry is lucrative for agencies, educational debt not commonly known about and the future of higher-education collections Session II: Student Loan Basics – What You Need To Know—learn techniques for how to achieve account resolutions and completing due diligence, borrower rights and responsibilities and why student loan collections are so different from traditional accounts receivable Session III: Compliance in Higher-Education Collections—Learn which laws and regulations affect collection efforts, how understanding them is key to avoiding litigation and education privacy laws related to collections Go to http://www.ontariosystems.com/index.php/events/arm/ for full details and to register online. David Glezerman has worked in higher education receivables management for 32 years and has presented at many industry conferences and workshops. He is currently assistant vice president and bursar at Temple University with overall responsibility for more than $400 million annually in student loans and accounts receivables. Mr. Glezerman has worked with many industry organizations, served as a faculty and program committee member for numerous conferences, and has authored several articles and books, including Managing and Collecting Student Accounts and Loans: A Desk Reference for Educational Receivables Stewardship. He is a past recipient of ACA’s Member of the Year, and was designated in 2009 as a Master Credit Executive (MCE) by ACA. About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of collection and revenue recovery and management solutions for the accounts-receivable management and healthcare industries. The company’s customers include nine of the top 10 US collection firms and the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations representing 30% of the debt placed in the United States use Ontario Systems software and services. For additional information,call 800.283.3227 or visit www.ontariosystems.com.   Corporate News 2011-10-19T19:09:36+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_is_winner_of_innaugral_talent_board_candidate_experience_aw http://www.ontariosystems.com/about/news_full/ontario_systems_is_winner_of_innaugral_talent_board_candidate_experience_aw#When:19:41:14Z The Talent Board, a non-profit organization dedicated to the elevation of the candidate experience, today unveiled the winners of the inaugural Candidate Experience awards at the 14th Annual HR Technology Conference & Expo.  Ontario Systems was awarded the official 2011 Candidate Experience Awards distinction, which represents their excellence and contribution to setting an industry standard in candidate experience.  Read the full media release here. Corporate News 2011-10-12T19:41:14+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_debi_lelinski_participates_in_healthleaders http://www.ontariosystems.com/about/news_full/ontario_systems_debi_lelinski_participates_in_healthleaders#When:19:39:28Z Muncie, Ind., September 22, 2011—Debi Lelinski, director, product management – healthcare office of strategy management for Ontario Systems, recently met other healthcare financial experts in Boston, Massachusetts to discuss the changing face of healthcare payables. With healthcare reform, more individuals are paying more out of pocket, and this makes a considerable difference to all healthcare institutions’ income. Lelinski was joined by Richard O’Donnel of Trinity Health, Thomas Yoesle of Orlando Health and Timothy Reiner of Adventist Health System. Key results about educating patients, the importance of properly estimating payments and securing payments are featured in an interview by Gienna Shaw in HealthLeaders. Read the full article here. Healthcare News 2011-09-28T19:39:28+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_to_celebrate_30_years_and_growing_the_future_of_innovation http://www.ontariosystems.com/about/news_full/ontario_systems_to_celebrate_30_years_and_growing_the_future_of_innovation#When:18:29:03Z 2011 Ontario Systems Conference September 13, 2011, MUNCIE, IND—Ontario Systems, a leading provider of software solutions for the accounts receivable and healthcare industries, will hold its annual customer conference September 19-21, 2011 in New Orleans, Louisiana.  This year’s conference, themed Growing the Future of Innovation, will be a customer appreciation and 30-year anniversary celebration, as well as an opportunity for customers to understand their product paths and preview new products and services.   Ron Fauquher, chief strategy officer and co-founder, will serve as Master of Ceremonies. “We want every client to walk away from this pinnacle event feeling truly appreciated for what they mean to our company, feeling better informed on the industry, and feeling more empowered than ever about their future working with us,” says Fauquher. Many clients attending have been with Ontario Systems since the company’s inception. Highlights of the conference include: Customer Appreciation event: featuring the inaugural Hall of Fame awards and a jazzy New Orleans style dinner and entertainment by a local favorite band, the 4-time Grammy Award-nominated Pine Leaf Boys Powerhouse Keynote Speakers: Ontario Systems’ Chief Compliance Officer/Vice President of Government Affairs and industry veteran Rozanne Andersen,  Microsoft MBS Director, Dynamic Sales & Site Leader Don Morton as well as Director, Debt Services Division, Financial Management Service, U.S. Department of the Treasury Richard Burnham. “Hollow Square” breakout sessions: to garner real time, candid feedback amongst peers on what matters most Robust exhibition floor: over 30 booths with ample time to network, share best practices and view professional demonstrations from Ontario Systems partners ”The Ontario Systems conference gives our team the chance to pause and express how honored we are to have led the market through a great deal of change in this industry. We will continue to lead with innovative advancements that drive our clients’ success into the future,” said Ontario Systems CEO Tony Reisz. Additional speakers, session outlines and online registration can be found at OntarioSystemsConference.com. Gold sponsors include Connance, Emdeon Business Services, DANTOM Systems Inc. and Online Resources. About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of collection and revenue recovery and management solutions for the accounts-receivable management and healthcare industries. The company’s customers include nine of the top 10 US collection firms and the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations representing 30% of the debt placed in the United States use Ontario Systems software and services. For additional information, call 800.283.3227 or visit www.ontariosystems.com.   PRESS CONTACT Sonya Beckley LaBov & Beyond for Ontario Systems 317.542.3394 sbeckley@labov.com Corporate News 2011-09-13T18:29:03+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_welcomes_key_new_members_to_leadership_team http://www.ontariosystems.com/about/news_full/ontario_systems_welcomes_key_new_members_to_leadership_team#When:19:51:52Z Muncie, Ind., September 12, 2011—Ontario Systems, a leading provider of accounts receivable management software, is pleased to announce the appointment of several key leadership hirings, including two vice presidents and two new directors. Dave Pedersen, Jill Lehman, Jason Harrington and Mary Maloney will be infusing new momentum and leading the growth of Ontario Systems in different capacities. The new team will be working closely with Rozanne Andersen, vice president of compliance and government affairs, a highly regarded 15-year veteran of the collection, debt purchasing and financial services industry. Andersen was appointed as the company’s in-house legal and compliance expert in May 2011. Dave Pedersen will be leading the charge as the new senior vice president of operations, assuming all development responsibilities for Ontario Systems’ products and services, including Collect Savvy™, Artiva™ and FACS™ product lines. David brings more than 20 years of leading enterprise software development organizations, including co-founding two businesses of his own.  David joins Ontario Systems after most recently serving as Group VP & GM of LexisNexis’ insurance software division. Jill Lehman comes to Ontario Systems from Hill-Rom, a billion-dollar innovator in medical technology. She is a certified senior professional in human resources (SPHR), and will take up her post as vice president and chief people officer to attract top talent and build a rich and vibrant high-performance culture. Jason Harrington, an Ontario Systems and ARM industry veteran, has returned as the senior director, strategy and business development, with responsibilities that include leading the market and product strategy and execution related to Ontario Systems’ integrated products portfolio, including contact management, data services and partner integration, portal technologies and business intelligence offerings.    Mary Maloney will serve as director of marketing and will lead brand equity, marketing communications and demand-generation initiatives across all products and vertical markets, setting the stage for global outreach. Maloney, a 20-year marketing veteran, has healthcare, ad agency and software experience, including a tenure at Intuit/Numara Software.  “The strategic importance of these new team appointments cannot be overstated,” says CEO Tony Reisz. “These professionals bring considerable experience and a range of attributes that will help us as Ontario Systems unites to develop and implement customer-centric products and services.” About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of collection and revenue recovery and management solutions for the accounts-receivable management and healthcare industries. The company’s customers include nine of the top 10 US collection firms and the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations representing 30% of the debt placed in the United Statesuse Ontario Systems software and services. For additional information,call 800.283.3227 or visit www.ontariosystems.com.   PRESS CONTACT Sonya Beckley LaBov & Beyond for Ontario Systems 317.542.3394 sbeckley@labov.com Corporate News 2011-09-12T19:51:52+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_welcomes_key_new_members_to_leadership_team1 http://www.ontariosystems.com/about/news_full/ontario_systems_welcomes_key_new_members_to_leadership_team1#When:19:51:47Z Muncie, Ind., September 12, 2011—Ontario Systems, a leading provider of accounts receivable management software, is pleased to announce the appointment of several key leadership hirings, including two vice presidents and two new directors. Dave Pedersen, Jill Lehman, Jason Harrington and Mary Maloney will be infusing new momentum and leading the growth of Ontario Systems in different capacities. The new team will be working closely with Rozanne Andersen, vice president of compliance and government affairs, a highly regarded 15-year veteran of the collection, debt purchasing and financial services industry. Andersen was appointed as the company’s in-house legal and compliance expert in May 2011. Dave Pedersen will be leading the charge as the new senior vice president of operations, assuming all development responsibilities for Ontario Systems’ products and services, including Collect Savvy™, Artiva™ and FACS™ product lines. David brings more than 20 years of leading enterprise software development organizations, including co-founding two businesses of his own.  David joins Ontario Systems after most recently serving as Group VP & GM of LexisNexis’ insurance software division. Jill Lehman comes to Ontario Systems from Hill-Rom, a billion-dollar innovator in medical technology. She is a certified senior professional in human resources (SPHR), and will take up her post as vice president and chief people officer to attract top talent and build a rich and vibrant high-performance culture. Jason Harrington, an Ontario Systems and ARM industry veteran, has returned as the senior director, strategy and business development, with responsibilities that include leading the market and product strategy and execution related to Ontario Systems’ integrated products portfolio, including contact management, data services and partner integration, portal technologies and business intelligence offerings.    Mary Maloney will serve as director of marketing and will lead brand equity, marketing communications and demand-generation initiatives across all products and vertical markets, setting the stage for global outreach. Maloney, a 20-year marketing veteran, has healthcare, ad agency and software experience, including a tenure at Intuit/Numara Software.  “The strategic importance of these new team appointments cannot be overstated,” says CEO Tony Reisz. “These professionals bring considerable experience and a range of attributes that will help us as Ontario Systems unites to develop and implement customer-centric products and services.”   About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of collection and revenue recovery and management solutions for the accounts-receivable management and healthcare industries. The company’s customers include nine of the top 10 US collection firms and the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations representing 30% of the debt placed in the United Statesuse Ontario Systems software and services. For additional information,call 800.283.3227 or visit www.ontariosystems.com.   PRESS CONTACT Sonya Beckley LaBov & Beyond for Ontario Systems 317.542.3394 sbeckley@labov.com Corporate News 2011-09-12T19:51:47+00:00 http://www.ontariosystems.com/about/news_full/layered_tech_expands_partnership_with_ontario_systems_as_demand_for_saas-ba http://www.ontariosystems.com/about/news_full/layered_tech_expands_partnership_with_ontario_systems_as_demand_for_saas-ba#When:15:20:04Z Ontario Systems relies on Layered Tech’s PCI-compliance expertise for collection and revenue recovery SaaS solutions PLANO, Texas – Aug. 30, 2011 – Layered Technologies, Inc. (Layered Tech), a leading global provider of compliant hosting, managed dedicated hosting and on-demand virtualization/cloud computing services, today announced its expanded partnership with Ontario Systems to support the increased adoption of its cost-effective SaaS-based solutions.  As a leading provider of accounts receivable and revenue cycle management software and solutions to the collections and healthcare industries, Ontario Systems selected Layered Tech’s PCI-compliant dedicated hosting and compliant cloud platforms to support Collect Savvy™, its secure, SaaS-based debt collection management solution that gives agencies the flexibility to make agile business decisions. Needing to support quick time-to-market strategies that would more rapidly help customers increase their bottom line, Ontario Systems relied on Layered Tech to develop a custom hybrid infrastructure that combined Layered Tech’s compliant cloud and dedicated hosting offerings to create a highly scalable and secure environment that could sustain customer applications and workloads, regardless of size or complexity.  In addition, Layered Tech’s comprehensive managed services and PCI-compliant hosting expertise enable Ontario Systems to focus on the continued expansion of Collect Savvy. “We’ve been in the accounts receivable management business for more than 30 years, so when we started looking for a partner to help us provide a secure SaaS offering, trust was a big part of our decision,” said Ontario Systems’ CEO Tony Reisz.  “Layered Tech’s deep expertise and capabilities with both dedicated and compliant/cloud environments made them an easy choice.  Their ability to custom-design an enterprise-grade infrastructure and their desire to be part of our team have made Layered Tech instrumental in helping us focus on our core business and expand our Collect Savvy SaaS offering.” Ontario Systems will continue its partnership with Layered Tech as it enhances its latest SaaS offering, Connect Savvy™, which interfaces with all of its products and transports data in and out of the systems from third-party sources. “Layered Tech’s combined PCI DSS expertise and managed service capabilities allow our customers to realize unparalleled scalability and performance whether they are looking for a dedicated hosting environment, a compliant cloud environment or a combination of the two,” said Layered Tech President Brad Hokamp.  We look forward to continuing our partnership with Ontario Systems and delivering the highly secure, scalable and compliant solutions for which Layered Tech is known.” About Layered Technologies Layered Technologies is a leading global provider of compliant hosting, managed dedicated hosting and on-demand virtualization/cloud computing services.  By providing high-quality technology, infrastructure and support, Layered Tech enables clients to eliminate capital expenses and save on operating costs so they can focus on core business issues.  Layered Tech’s scalable infrastructure powers millions of sites and Internet-enabled applications including e-commerce and software as a service (SaaS).  Clients range from large enterprises with advanced data security, compliance and uptime requirements to leading-edge Web 2.0 startups.  For more information, visit www.layeredtech.com. # # # Contact: Christina Baldwin Jetstream PR for Layered Technologies baldwin@jetstreampr.com 972-788-9456, ext. 302   Corporate News 2011-09-02T15:20:04+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_announces_facs_advance_artiva_advance http://www.ontariosystems.com/about/news_full/ontario_systems_announces_facs_advance_artiva_advance#When:13:45:08Z The Next Generation of FACS and Artiva Product Lines July 13, 2011, Muncie, Ind. – Ontario Systems announces today its latest product offerings, designed to bring the innovation resulting from its significant investment in its next-generation Collect SAVVY™ product line to existing FACS® and Artiva® clients.   By making this introduction, Ontario Systems is pleased to extend the product lifecycles of both its FACS and Artiva product lines significantly into the future, affirming that instead of ending investment on these product lines, that investment will actually increase significantly.  FACS Advance™ and Artiva Advance™ will be made available to all Ontario Systems clients using FACS and Artiva through a staged series of standard quarterly product releases. The first of those product releases becomes available in the fourth quarter of 2011. Ontario Systems CEO Tony Reisz explains, “Our client base has been enormously successful over the past three decades in using our industry-leading FACS and Artiva product lines. Along the way, they have consistently communicated to us that while they are eagerly anticipating the migration to our next-generation product of the future, Collect SAVVY, they very much would like to have a path that gets them there when it is right for them to make the transition. In addition, our existing clients would like for us to continue to enhance and improve our existing products and keep them productive and compliant while they plan their migration. The net result of that feedback is an extraordinary opportunity to bring to our FACS and Artiva clients the unique innovation that we have developed internally as a result of our significant research and development efforts in the Collect SAVVY vision.” Senior Vice President, Co-Founder and Chief Strategy Officer Ron Fauquher adds, “FACS Advance and Artiva Advance are the next evolution of our standard FACS and Artiva product lines. FACS Advance and Artiva Advance tap into the cloud-based innovation already baked into the next-generation Collect SAVVY product line and delivers that innovation to our existing clients today within our existing products. For more than thirty years, we have been committed to bringing our clients innovation in technology and best practices to operate their organizations with higher levels of productivity, compliance and efficiency in an ever-changing world.  Now more than ever before – the commitment continues!” FACS Advance and Artiva Advance customers will receive access to a cloud-based set of business-intelligence tools and analytics, including; Connect SAVVY™, a cloud-based network of data services and vendor partners; GCFlex™, a dramatically expanded, integrated and hosted contact management platform; a cloud-based disaster-recovery service; a new, unique and innovative compliance advisory and interpretation service; and a set of powerful interface development tools and services based on industry-standard Microsoft technologies. All of these innovations are standard capabilities offered in Collect SAVVY, and FACS Advance and Artiva Advance customers will find that all of these innovative capabilities are designed to provide a seamless transition when they move from their current software to Collect SAVVY. About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of collection and revenue recovery and management solutions for the accounts-receivable management and healthcare industries. The company’s customers include nine of the top 10 US collection firms and the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations, representing 30% of the debt placed in the United States, use Ontario Systems software and services. For additional information, visit www.OntarioSystems.com. Corporate News 2011-07-13T13:45:08+00:00 http://www.ontariosystems.com/about/news_full/new_cloud-based_telephony_services_for_healthcare_accounts_receivable_avail http://www.ontariosystems.com/about/news_full/new_cloud-based_telephony_services_for_healthcare_accounts_receivable_avail#When:16:11:55Z MUNCIE, IND, JULY 12, 2011—New cloud-based telephony services streamlined expressly for Ontario Systems accounts receivable software will be offered through a partnership announced today by Ontario Systems and TCN Broadcasting. The new services will be marketed as GCFlex, and will complement the company’s Guaranteed Contacts™ premise-dialer products. By partnering with TCN, a leading telephony provider, Ontario Systems will offer its clients innovative new technologies in a flexible, pay-as-you-go service model. “GCFlex delivers a significant leap forward in flexibility and ease of use for telephony services, making it particularly well-suited for hospitals and healthcare systems of any size that are looking for additional capacity and greater productivity for their revenue recovery operations,” said Tony Reisz, Ontario Systems president and CEO. GCFlex includes:  • Outbound predictive dialing, allowing account representatives to speak with more consumers in less time • Inbound IVR, enabling consumers to use the IVR to make electronic payments • High-volume messaging, delivering FOTI-compliant messages, and easily scaled up or down to drive inbound volume to account representatives “The beauty of GCFlex for Ontario Systems’ healthcare clients will be that it’s more tightly integrated to our Artiva Healthcare® and Collect SAVVY™ Healthcare products than third-party dialers,” said Rip Harris, director, product management, Ontario Systems. “Account representatives will be able to easily import and export call results, giving them more up-to-date information at their desktops.” “The partnership with TCN represents a blend of complementary skills and capabilities,” said Terrel Bird, president and CEO of TCN Broadcasting. “At TCN, we’ve long focused on cutting-edge communication technology and have become widely recognized as leaders in the field, while Ontario Systems is unquestionably the market leader in accounts receivable software solutions. Together, we can offer Ontario Systems’ clients powerful solutions for boosting their profitability and building their businesses.” About Ontario Systems: Founded in 1980, Ontario Systems, LLC, is a leading provider of collection and revenue recovery and management solutions for the accounts-receivable management and healthcare industries. The company’s customers include nine of the top 10 US collection firms and the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations, representing 30% of the debt placed in the United States, use Ontario Systems software and services. For additional information, visit www.ontariosystems.com. About TCN: As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software and crowded call centers obsolete. For additional information, visit www.tcnp3.com. Press Contact: Sonya Beckley LaBov & Beyond for Ontario Systems 317-542-3394 sbeckley@labov.com   Healthcare News 2011-07-12T16:11:55+00:00 http://www.ontariosystems.com/about/news_full/new_cloud-based_telephony_services_available_through_ontario_systems_tcn_pa http://www.ontariosystems.com/about/news_full/new_cloud-based_telephony_services_available_through_ontario_systems_tcn_pa#When:15:10:08Z MUNCIE, IND, JULY 12, 2011—New cloud-based telephony services streamlined expressly for Ontario Systems accounts receivable software will be offered through a partnership announced today by Ontario Systems and TCN Broadcasting. The new services will be marketed as GCFlex, and will complement the company’s Guaranteed Contacts™ premise-dialer products. By partnering with TCN, a leading telephony provider, Ontario Systems will offer its clients innovative new technologies in a flexible, pay-as-you-go service model. “GCFlex delivers a significant leap forward in flexibility and ease of use for telephony services, making it particularly well-suited for agencies of any size that are looking for additional capacity and greater productivity for their agents,” said Tony Reisz, Ontario Systems president and CEO. GCFlex includes:  • Outbound predictive dialing, allowing agents to speak with more consumers in less time • Inbound IVR, enabling consumers to use the IVR to make electronic payments • High-volume messaging, delivering FOTI-compliant messages, and easily scaled up or down to drive inbound volume to agents “The beauty of GCFlex for Ontario Systems’ clients will be that it’s more tightly integrated to our FACS®, Artiva® and Collect SAVVY™ products than third-party dialers,” said Rip Harris, director, product management, Ontario Systems. “Agents will be able to easily import and export call results, giving them more up-to-date information at their desktops.” “The partnership with TCN represents a blend of complementary skills and capabilities,” said Terrel Bird, president and CEO of TCN Broadcasting. “At TCN, we’ve long focused on cutting-edge communication technology and have become widely recognized as leaders in the field, while Ontario Systems is unquestionably the market leader in accounts receivable software solutions. Together, we can offer Ontario Systems’ clients powerful solutions for boosting their profitability and building their businesses.” About Ontario Systems: Founded in 1980, Ontario Systems, LLC, is a leading provider of collection and revenue recovery and management solutions for the accounts-receivable management and healthcare industries. The company’s customers include nine of the top 10 US collection firms and the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations, representing 30% of the debt placed in the United States, use Ontario Systems software and services. For additional information, visit www.ontariosystems.com. About TCN: As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software and crowded call centers obsolete. For additional information, visit www.tcnp3.com. Press Contact: Sonya Beckley LaBov & Beyond for Ontario Systems 317-542-3394 sbeckley@labov.com Accounts Receivable Management News 2011-07-12T15:10:08+00:00 http://www.ontariosystems.com/about/news_full/targeting_demographics_in_debt_collection_communication1 http://www.ontariosystems.com/about/news_full/targeting_demographics_in_debt_collection_communication1#When:20:46:17Z Few would disagree that third party debt collectors are in the communication business. They communicate with consumers in writing and they communicate with them by phone.  Historically, the debt collection industry’s approach to consumer communication has been around the type of debt being collected rather than the characteristics of the consumer from whom the debt is being collected. "Targeting Demographics in Debt Collection Communication: The Millenials" written by Rozanne Andersen, Ontario Systems' Vice President of Compliance and Government Affairs, explores new ways to approach consumers when communicating with them about a past due obligation and asking them for payment.  Click on the link below to read more. http://www.insidearm.com/opinion/targeting-demographics-in-debt-collection-communication-the-millennials/ Corporate News 2011-06-24T20:46:17+00:00 http://www.ontariosystems.com/about/news_full/would_it_really_be_so_bad_to_send_the_consumer_an_email http://www.ontariosystems.com/about/news_full/would_it_really_be_so_bad_to_send_the_consumer_an_email#When:16:13:08Z   Click on the link below to read an article regarding the growing trend of consumers asking to communicate with debt collectors by way of email.  Written by Rozanne Andersen, Vice President of Compliance and Government Affairs at Ontario Systems, this InsideARM article explores this method of communication and recommends the proper steps that should be taken to protect the consumer’s privacy, prevent unauthorized third party disclosure of the debt and obtain the consumer’s express consent. http://www.insidearm.com/opinion/would-it-really-be-so-bad-to-send-the-consumer-an-e-mail/ Corporate News 2011-06-03T16:13:08+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_introduces_new_email_prodcut1 http://www.ontariosystems.com/about/news_full/ontario_systems_introduces_new_email_prodcut1#When:20:57:05Z Muncie, Ind., May 18, 2011—Ontario Systems, a leading accounts receivable management software provider, has announced Validity E-Consent, a new email product that allows users to send compliant, secure emails to debtors, saving up to 92% over traditional mailing costs. The product was developed in partnership with CompuMail, one of the leading collection-letter companies in the country, so there is a high level of security built into the program.  Letters sent through Validity E-Consent are emailed as secure PDF files, protected by a password chosen by the debtor. As a result, users know the let¬ter reaches the correct party—with no lost envelopes or mailing delays. Validity E-Consent works with Ontario Systems’ FACS Mail and Link Letter. “Each standard postal collections letter a company sends typically costs around 60 cents each, but an email can be as little as 5 cents; however, many companies were concerned about regulatory compliance and security, so they did not take advantage of the technology. Now, companies can send email collections letters confident they are compliant, reaching the right people and saving a tremendous amount of money,” according to LeAnne Hester, chief marketing officer, Ontario Systems. “We are very excited about the release of this innovative product and the continued relationship and integration with Ontario Systems for our mutual clients and partners,” added Mary Orebaugh-McDaniel, client relations manager, CompuMail. With a simple software upgrade, the same interfaces and controls are extended to allow FACS customers to reach consumers in a more cost-effective, secure manner. The integration with CompuMail ensures rapid deployment and dependable service. About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection-management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. For additional information, visit www.ontariosystems.com. For additional information on CompuMail, visit www.compumailinc.com PRESS CONTACT Sonya Beckley LaBov & Beyond for Ontario Systems 317.542.3394 SBeckley@labov.com   Corporate News 2011-05-23T20:57:05+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_wins_techpoint_mira_award_for_excellence_in_corporate_it_co http://www.ontariosystems.com/about/news_full/ontario_systems_wins_techpoint_mira_award_for_excellence_in_corporate_it_co#When:14:28:22Z Awards celebrate innovative tech firms, educators and institutions contributing to Indiana tech sector and economy MUNCIE, IND, May 11, 2011 — TechPoint, Indiana’s economic development initiative focused on technology and entrepreneurship, awarded Ontario Systems the Mira Award for Excellence in Corporate Information Technology, recognizing it as one of the state’s high-tech success stories during its annual Mira Awards gala held May 7, 2011 at the JW Marriott in downtown Indianapolis. The judges selected Ontario Systems for the Excellence in Corporate Information Technology because of the company’s overall commitment to demonstrated quality standards and certifications in development and security, as well as creation of Collect SAVVY, its game-changing accounts receivable software solution. Collect SAVVY is the first product in the accounts receivable industry built on the Microsoft CRM platform. The powerful, innovative software is designed to provide agencies the flexibility and intelligence needed to expedite collections. The Mira Awards identify the most innovative and successful firms in information technology, as well as technology-focused companies in industries like advanced manufacturing and logistics, health and life sciences, and clean technology. Gazelle Awards are given to fast-growing startup companies that have been in business for only a few years, as well as awards highlighting educators and institutions that help connect technology and learning. “The startup environment, and tech sector as a whole, in Indiana is stronger than ever because our tech sector has developed a deep and interesting sense of innovation and entrepreneurship,” said Wil Davis, past chairman of TechPoint, who delivered opening remarks at this year’s Mira Awards. “We’re not just ‘doing pretty good for Indiana’ anymore. We’ve kicked that aw-shucks mentality to the curb and planted our leadership flag on the global stage.” A complete list of 2011 TechPoint Mira Awards winners is available at www.techpoint.org/mira. About TechPoint TechPoint is Indiana’s statewide technology initiative focused on growing Indiana’s tech sector by promoting the successes of technology companies and professionals; supporting the formation, expansion, and attraction of technology companies; and advocating appropriate public policy. For more information, please visit www.techpoint.org. About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of collection and revenue recovery and management solutions for the accounts-receivable management and healthcare industries. The company’s customers include nine of the top 10 US collection firms and the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations representing 30% of the debt placed in the United States use Ontario Systems software and services. For additional information visit www.ontariosystems.com.   PRESS CONTACT Sonya Beckley LaBov & Beyond for Ontario Systems 317.542.3394 sbeckley@labov.com Corporate News 2011-05-10T14:28:22+00:00 http://www.ontariosystems.com/about/news_full/rozanne_andersen_becomes_vice_president_compliance_and_government_affairs_o http://www.ontariosystems.com/about/news_full/rozanne_andersen_becomes_vice_president_compliance_and_government_affairs_o#When:13:16:25Z Muncie, Ind., May 4, 2011—Ontario Systems, a leading provider of accounts receivable management software, has announced the hiring of Rozanne Andersen as vice president, compliance and government affairs, effective May 9, 2011.  Andersen, a highly regarded 15-year veteran of the collection, debt purchasing and financial services industry, will be Ontario’s in-house legal and compliance expert. “We are so glad Rozanne has joined the Ontario family. We have respected her leadership in the ARM industry for many years, and we know we are lucky to have her on board,” said Tony Reisz, president and CEO of Ontario Systems. “She brings experience and a vision that are aligned with ours and will help us continue to grow and develop cutting-edge products and services in a constantly evolving regulatory environment. Rozanne’s expertise will help us stay on top of legal and regulatory changes so we can continue to expand as a trusted advisor to our clients.” Andersen, a licensed attorney, received her J.D. from William Mitchell College of Law and has worked with ACA for many years, most recently as CEO. She is also a certified association executive from the American Society Association of Executives. Andersen has been awarded Attorney of the Year by Minnesota Lawyer magazine and named one of the “5 Women You Should Know” by Collections and Credit Risk magazine, among other professional honors. “I am honored to be a part of Ontario Systems, which I have considered a premier company in the debt collection field.  Its leadership, energy, intelligence and forward-mindedness have always put Ontario light-years ahead of others in the industry,” said Andersen. “I consider it an achievement to have been invited to join the company and look forward to bringing my knowledge of collections, government affairs and compliance directly into Ontario’s products and services.” LeAnne Hester, chief marketing officer of Ontario Systems, added, “Our clients will see almost immediate benefits from Rozanne joining our team because her input will be reflected in our products, services and educational offerings from day one, and we are excited for her to begin. I’ve known Rozanne for a while now, and although I’ve always considered her a leader in the industry, I am proud to now call her a colleague.” About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of collection and revenue recovery and management solutions for the accounts-receivable management and healthcare industries. The company’s customers include nine of the top 10 US collection firms and the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations representing 30% of the debt placed in the United States use Ontario Systems software and services. For additional information visit www.ontariosystems.com.   Press Contact Sonya Beckley LaBov & Beyond for Ontario Systems 317.542.3394 sbeckley@labov.com Corporate News 2011-05-05T13:16:25+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_nominated_for_2011_techpoint_mira_awards http://www.ontariosystems.com/about/news_full/ontario_systems_nominated_for_2011_techpoint_mira_awards#When:16:05:43Z Ontario Systems, LLC, a leading provider of accounts receivable and revenue-cycle recovery solutions for the collection and health care industries, has been nominated for 20121 TechPoint MIRA Awards.  LeAnne Hester, vice president of marketing, was nominated for the TechPoint Young Professional of the Year Award, and Ontario Systems LLC was nominated for the Excellence in Corporate Information Technology. “We are honored to be a part of such a respected program like the TechPoint MIRA Awards,” said Ms. Hester.  “Ontario Systems works hard to improve products and the value we bring to business and the community, and such nominations are appreciated and shared by all of us.” Winners will be announced at the 2011 TechPoint Mira Awards Gala to be held on May 7th, 2011 at the JW Marriott Indianapolis. According the company’s web site, The TechPoint Mira Awards, presented by BKD, are the premier technology awards program in the state of Indiana. Since the turn of the century, TechPoint has honored Indiana businesses, schools and universities, entrepreneurs and other individuals for their contributions to the state’s technology-related economy. TechPoint’s prestigious Mira Awards program recognizes leaders and innovators in 13 different competitive categories, as well as two industry honors – the Trailblazer in Technology Award and the TechPoint Foundation Bridge Builder. Corporate News 2011-05-04T16:05:43+00:00 http://www.ontariosystems.com/about/news_full/riding_shotgun_-_how_ontario_systems_traded_apathy_for_engagement http://www.ontariosystems.com/about/news_full/riding_shotgun_-_how_ontario_systems_traded_apathy_for_engagement#When:16:35:57Z Smart Business interviews Ontario Systems' CEO, Tony Reisz, and he shares how he engaged  his employees in a cultural transformation that revived the business. Smart Business:  Riding Shotgun Corporate News 2011-03-14T16:35:57+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_earns_elite_cmmi_level_ii_product_development_rating http://www.ontariosystems.com/about/news_full/ontario_systems_earns_elite_cmmi_level_ii_product_development_rating#When:16:29:35Z Internationally recognized CMMI designation furthers Ontario’s reputation as a trusted advisor and valued accounts receivable management software and solution partner (Muncie, Ind. – January 20, 2011) – Ontario Systems, a leading provider of accounts receivable and revenue recovery solutions for the collections and health care industries, announces its operations and product development capability has been rated at Maturity Level 2 of the Capability Maturity Model Integration (CMMI®). Managed by Carnegie Mellon University's Software Engineering Institute, and awarded only after a completed, intensive appraisal, a CMMI Maturity Level 2 rating is an internationally recognized designation for development and maintenance activities that covers the product lifecycle from conception through delivery and maintenance. Ontario Systems’ organizational training capability has also been appraised at CMMI Capability Level 3. Ontario Systems’ customers will have additional peace of mind knowing the development processes for their software have been certified, placing Ontario Systems among the select few companies in the accounts receivable management industry to earn this distinction. CMMI is a process improvement and benchmarking model that provides organizations with the essential elements of effective processes that ultimately improve their performance. CMMI can be used to guide process improvement across a project, a division, or an entire organization. It helps integrate traditionally separate organizational functions, sets process improvement goals and priorities, provides guidance for quality processes, and provides a point of reference for appraising current processes. “We are extremely proud to have earned these international best practice benchmarks. These achievements are among the most notable milestones in our company’s rich history as we continue to raise the bar of excellence within our industry,” said Ron Fauquher, chief strategy officer, Ontario Systems. “In today’s collection marketplace, customers need a solution provider that is knowledgeable and committed to providing internal processes and expert solutions that far exceed the minimum compliance standards required of them in a vastly complex mix of regulation, best practices and law. The CMMI Level 2 rating proves once again that Ontario is the safe and secure solution in the ARM and health care industries and a trusted advisor for our partners and customers.” The CMMI model was developed by a coalition of industry, government agencies and the Software Engineering Institute to objectively assess the full range of an organization’s software and systems engineering and program management, as well as organizational management capabilities. CMMI is managed by Carnegie Mellon University's Software Engineering Institute, a federally funded research and development center sponsored by the U.S. Department of Defense. About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. For additional information, call 800-283-3227 or visit www.ontariosystems.com. # # # ® CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University. Corporate News 2011-01-20T16:29:35+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_selects_american_digital_as_strategic_infrastructure_partne http://www.ontariosystems.com/about/news_full/ontario_systems_selects_american_digital_as_strategic_infrastructure_partne#When:15:04:30Z Muncie, IN – January 6, 2011 – Ontario Systems, LLC, a leading provider of accounts receivable and revenue-cycle recovery solutions for the collection and health care industries, today announced it has selected to partner with American Digital Corporation, a leading infrastructure solutions provider with 28 years of industry experience.  As part of the agreement, American Digital will provide system assessments, design, computer hardware, and data center support for Ontario Systems’ clients nationwide.  American Digital solution architects are skilled to assist those clients running the Collect Savvy application and all legacy Ontario Systems applications. According to Ron Fauquher, chief strategy officer for Ontario Systems, “This partnership delivers a one-stop-shop for our clients’ data center needs.  American Digital has a value-driven philosophy which means they provide more than just a reliable computer hardware foundation for mission-critical applications like Collect Savvy.  Ontario Systems’ clients can count on American Digital to deliver clear and concise systems analysis via their solution architects. These engineers can explain to clients their Total Cost Ownership (TCO) and how to become more cost efficient in the data center.”   “American Digital is proud to partner with Ontario Systems, which shares our commitment to successful, long-term customer relationships,” stated Norbert R. Wojcik, president of American Digital.  He added, “We agree that Ontario Systems’ clients will benefit from our deep expertise with HP, Microsoft, Novell, RedHat, and other leading technologies.  Most important, together we can enable Ontario Systems’ clients to achieve improved data center efficiencies and help them realize a real return on their IT investment.” About American Digital Corporation American Digital Corporation is an IT consulting and advanced solutions provider delivering end-to-end technology solutions in the data center. Member of the VAR 500 for the past 2 consecutive years and named to CRN’s Fast Growth 100 list in 2010, we focus on enterprise consolidation and virtualization to achieve optimal business results. With over 25 years of experience, our customers benefit from the expertise and deep background of our Professional Services Organization who manages the entire IT project from design to deployment. For more information, call 888-220-5321 or visit us at www.americandigital.com.   About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection-management solutions for the health care and accounts-receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. For additional information visit www.ontariosystems.com. Collect Savvy is a collection system software solution which gives users the power to increase the effectiveness of their collections through innovation rather than effort.   It not only measures cost, but controls and provides the flexibility to make agile business decisions.  For more information, contact:  Sonya Beckley LaBov & Beyond for Ontario Systems (260) 416-6010 SBeckley@labov.com Corporate News 2011-01-06T15:04:30+00:00 http://www.ontariosystems.com/about/news_full/credit_service_company_receives_ontario_systemstechnology_adoption_program_ http://www.ontariosystems.com/about/news_full/credit_service_company_receives_ontario_systemstechnology_adoption_program_#When:20:41:31Z Award recognizes assistance with testing software, support and valuable feedback (Colorado Springs, Colo. – November 3, 2010) – Credit Service Company (CSC), a full-service collection agency, announces that is has been recognized by Ontario Systems, a leading provider of accounts receivables and revenue recovery solutions for the collections and health care industries, as a recipient of an Ontario Systems Technology Adoption Program (TAP) Award. CSC was recognized for participating in the Ontario Systems’ TAP, a software development program designed to enable Ontario to validate assumptions, visions and feature design decisions. The award was presented at the 2010 Ontario Systems Conference 2010, the company’s annual partner and user event. “Ontario Systems’ partners are the bedrock of our business; Credit Service Company has been an invaluable partner and we are pleased to recognize them for their dedication and excellent work throughout the year,” said Michael Zammuto, chief operating officer, Ontario Systems. “Our diverse customer base demands that we bring the very best product to market, with features needed today and in the future. Our TAP partners are vital in ensuring that our solutions will best serve our entire industry.” “We are extremely honored to be recognized with this award from Ontario Systems, the U.S. leader in revenue recovery solutions, said Randy Shaw, president, Credit Service Company. “Our selection not only validates our program commitment and product depth and usage, but more importantly our vast experience in enabling our clients to collect past-due receivables and bad debts within a structure of unequaled customer service.” Unlike traditional software beta programs that are broad and shallow in focus, Ontario Systems’ TAP seeks a deep client relationship to bring the best products to market - today and in the future. TAP clients are hand-selected by Ontario Systems based on thought leadership and the ability to deliver rich feedback. The program enables companies to get involved at much earlier stages, working directly with the people designing and building the product, to see individual features as they are developed and tested. Client feedback is shared with the entire Ontario Systems’ product team and serves as an important driver of product requirements. About Credit Service Company Credit Service Company is a full-service collection agency located in Colorado Springs, Colorado - an agency where old-fashioned values and superior customer service converge with new-age technology. Credit Service Company was first established in 1947. Fifty years later, in 1997, two former Army helicopter pilots bought the company. They combined their backgrounds in leadership and management with a passion for continuing the company's history of successful collections while expanding its range of services. The result has been a progressive and highly effective collection agency whose integrity is unquestioned. For additional information, visit www.creditservicecompany.com. About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. For additional information, call 800-283-3227 or visit www.ontariosystems.com. Contact Julie Boots Client Support Manager Credit Service Company 719-634-3766 x311 julieb@creditservicecompany.com Corporate News 2010-11-03T20:41:31+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_celebrates_30th_company_anniversary http://www.ontariosystems.com/about/news_full/ontario_systems_celebrates_30th_company_anniversary#When:15:09:43Z (Muncie, Ind. – October 4, 2010) – Ontario Systems, a leading provider of accounts receivables and revenue recovery solutions for the collections and health care industries, announces the 30th anniversary of the company. Founded in 1980, Ontario Systems will commemorate the milestone with a celebration with employees Monday, October 4th, at the company headquarters in Muncie, Indiana. “Ontario Systems’ founders, Ron Fauquher and Will Davis, laid the foundation for building a great organization ,and through the hard work and dedication of every employee, we are now recognized as the leader in our industry,” said Tony Reisz, president and chief executive officer, Ontario Systems. “With our recent launch of Collect SAVVY, we have never been stronger or better positioned for the future. We are committed to investing in innovation and developing the tools and technologies that enable our customers to work smarter.” For 30 years Ontario Systems has faced the industry challenges in receivable management and revenue recovery along-side clients and partners, which include nine of the 10 largest collections agencies and over 30% of the largest U.S. health systems.  Ontario has capitalized on the company’s deep industry knowledge and translated these best practices into a full portfolio of software, services, and business process expertise which empower clients to achieve their bottom line success.   About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. For additional information, call 800-283-3227 or visit www.ontariosystems.com.   PRESS CONTACT  Ryan Greives BLASTmedia 317.806.1900, ext. 120 ryan@blastmedia.com Corporate News 2010-10-04T15:09:43+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_selects_connance_scoringtm_to_power_healthcare_solutions http://www.ontariosystems.com/about/news_full/ontario_systems_selects_connance_scoringtm_to_power_healthcare_solutions#When:13:40:43Z Connance Scoring Enables Ontario Systems’ Clients to Collect Healthcare Debt Faster Las Vegas, NV – September 21, 2010 - Ontario Systems, a leading provider of accounts receivables and revenue recovery solutions for the collections and health care industries and Connance, Inc., a leading provider of healthcare self-pay solutions, today announced during Ontario Systems’ National User Conference that they have entered into a strategic alliance for product integration and development.  Under this arrangement, Ontario Systems will embed Connance Scoring -- including cash prioritization scores, collection workflow and treatment strategies -- into their Collect Savvy product line for the recovery of healthcare-related debt.  Both parties anticipate that this innovative relationship will lead to new products and further increase the benefits for their respective clients. In addition to this announcement, Connance along with a shared mutual client of Ontario Systems, will be presenting the advantanges of this partnership during the session, of “New Ideas in Healthcare Sorting and Segmentation” during Ontario Systems Annual Conference September 20 through 22 at the Venetian hotel in Las Vegas. The strategic alliance constitutes a unique and transformative offering to the healthcare market.  According to Tony Reisz, president and chief executive officer of Ontario Systems, “This partnership is a major step forward for our clients.  By integrating the most innovative collection system on the market with the most innovative analytics and workflow models, Collect Savvy users realize an immediate competitive advantage.  With this joint alliance and integration, a Collect Savvy user will have a complete and optimized collection platform for healthcare accounts. We are convinced that powering Collect Savvy with Connance Scoring will have both immediate and long term benefits to Ontario System’s clients.”    “Connance is proud to partner with Ontario Systems.  Like Connance, Ontario Systems is committed to bringing innovation to the healthcare revenue cycle. By offering Connance Scoring as part of the standard Collect Savvy offering, Ontario customers will be able to benchmark and optimize their collection processes in ways never before possible.” said Steve Levin, chief executive officer of Connance.   “This alliance also establishes a platform for continued development, with commitment from both organizations for ongoing innovation.” Collect Savvy is a collection system software solution which gives users the power to increase the effectiveness of their collections through innovation rather than effort.   It not only measures cost, but controls and provides the flexibility to make agile business decisions.  Connance Scoring, built specifically for healthcare receivables, segments and prioritizes collection efforts to improve cash performance while managing down costs.  Connance Scoring is unique in its focus on expected cash value, the critical dimension for prioritization, and isolating likely patient payment behavior and recommending highest value work routines.   About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries.  The company’s customers are among the nation's top 100 hospitals and health centers.  More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services.  More information visit www.ontariosystems.com. About Connance, Inc. Connance addresses the cash flow issues facing the healthcare business office on a daily basis, particularly relating to self-pay.  Patient-responsible revenue, already one of the fastest growing and hardest to collect revenue in the business office, is becoming more complex with increased scrutiny regarding charity eligibility and patient treatment during collection.  Combining FICOTM Inc.’s world class technology and the experiences of leading healthcare networks, Connance's products are bringing new ideas and performance standards to healthcare receivables.  Connance is headquartered in Waltham, MA.  For more information visit www.connance.com or call (781) 577-5000. Healthcare News 2010-09-21T13:40:43+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_awarded_iso_270012005_certification http://www.ontariosystems.com/about/news_full/ontario_systems_awarded_iso_270012005_certification#When:12:48:12Z ARM solutions provider joins an elite group of companies in the United States to achieve compliance (Muncie, Ind. – September 14, 2010) – Ontario Systems, a leading provider of accounts receivable and revenue recovery solutions for collection and health care industries, announces that it has been awarded an ISO 27001:2005 management system certificate of compliance by SRI Quality System Registrar.  This certification, awarded only after a completed, intensive audit, is valid for three years and ultimately ensures the security of customer data under Ontario Systems’ control during business processes. ISO 27001:2005 is an Information Security Management System (ISMS) standard governed by the International Organization for Standardization. It is an internationally accepted standard that provides a model for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented ISMS.  With global acceptance and adoption in over 150 countries, the ISO standard is designed to ensure high security standards to protect information assets and meet regulatory requirements.  The certification is a key differentiator in Ontario Systems’ accounts receivable and revenue cycle management offerings as the company works with numerous clients in heavily regulated industries.   “As our market and customer base expands, we’ve found that our clients require stringent security controls to protect their data and ensure compliance with specific industry regulations,” said Ron Fauquher, senior vice president and chief strategy officer, Ontario Systems.  “Obtaining ISO 27001:2005 certification demonstrates our commitment to security - to our clients and the accounts receivable management community.”   ISO 27001:2005 compliance recognizes companies that have implemented documentation and records management to ensure confidentiality, integrity and availability of information assets.  The certification recognizes that Ontario Systems’ offerings are compliant with international and local security best practices. “We are pleased to announce that Ontario Systems has met all of the guidelines necessary for ISO 27001:2005 certification,” said A. Joseph Falcsik, vice president, certification, SRI.  “ISO 27001:2005 compliance communicates Ontario’s dedication to data security and customer satisfaction.”  About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. More information, call 800-283-3227 or visit www.ontariosystems.com.   PRESS CONTACT               Ryan Greives BLASTmedia 317.806.1900, ext. 120 ryan@blastmedia.com Corporate News 2010-09-14T12:48:12+00:00 http://www.ontariosystems.com/about/news_full/inland_capital_services_selects_ontario_systems_collect_savvy_to_improve_co http://www.ontariosystems.com/about/news_full/inland_capital_services_selects_ontario_systems_collect_savvy_to_improve_co#When:14:34:49Z Debt collection agency expects to see a 40 percent increase in production within next two months as a result (Muncie, Ind – August 24, 2010) – Ontario Systems, LLC, a leading provider of accounts receivable and revenue-cycle recovery solutions for the collection and health care industries, announces that Inland Capital Services, one of the premier debt collection agencies in the U.S., is now live on Ontario’s Collect SAVVY software. Leveraging Collect SAVVY in Ontario Systems’ Software-as-a-Service (SaaS) environment, Inland Capital Services will use Collect SAVVY to improve collections and provide intelligent tools for better business decisions, and expects to see a 40 percent increase in production within the first two months of the engagement as a result.   Founded in 2008, Inland Capital Services offers trusted collection solutions to the medical community, debt buyers, credit card issuers, finance companies, banks, credit unions and other grantors of consumer and commercial credit.  Inland Capital prides itself on using a dynamic approach using the best technology and best trained staff to address clients’ collection liquidation.  With a focus on reducing and controlling costs while making collections more strategic, Collect SAVVY provides collection agencies the flexibility and intelligence needed to make agile decisions in an ever-changing industry. From contact management to month-end processes, Collect SAVVY automates everything based on an agency’s needs and objectives. Collect SAVVY also features Strategy Commander, which allows users to select a specific strategy for each account or group of accounts and then validates which of the strategies is most effective or profitable.  Strategy Commander can estimate the cost of each action, estimate the return, and present the user with pinpoint ROI. “Collect SAVVY is Ontario Systems’ most powerful tool to date, and the SaaS pricing model allows us to take advantage of the best collection software in the industry,” said Jerry Greenblatt, CEO, Inland Capital Services. “Strategy Commander allows us to incorporate proven best practices across all lines of business, and Data Waterfall allows us to control costs and shift resources where needed. I’m excited about the opportunities that Collect SAVVY provides to improve our bottom line.” With the incorporation of the Microsoft Dynamics CRM platform into Ontario Systems’ software suite, Collect SAVVY users will improve their overall cash flow and realize cost reductions and operational efficiencies. In addition, because of the wide familiarity with Microsoft products, training and implementation become faster and easier. Aiding in the transition to Collect SAVVY, the software also offers a Migration Navigator feature, which enables users of previous Ontario software versions like FACS, Artiva, or competitive software the ability of migrating to Collect SAVVY with minimal effort or downtime. “Ontario Systems spent tremendous time with our customers in the development of Collect Savvy,” said Tony Reisz, CEO of Ontario Systems.  “Our goal was to provide the best in class solution for the industry and our customers.  In providing Inland Capital Systems with the Collect Savvy solution we were able to provide their users with not only improved state of the art collection methodology, but also an intelligent tool to help make better business decisions.  Inland Capital is truly a great organization to partner with since they are very focused on cost effective solutions that provide unsurpassed performance in every aspect of their business.”   Collect SAVVY is available immediately and can be deployed on-premise or as a Software-as-a-Service (SaaS). For more information about Collect SAVVY, visit www.ontariosystems.com. About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. More information, call 800-283-3227 or visit www.ontariosystems.com. About Inland Capital Services Inland Capital Services is a third party servicer specializing in the liquidation of charged off receivables. ICS was founded to offer trusted collection solutions to medical providers, debt buyers, credit card Issuers, finance companies, banks, credit unions and other grantors of consumer and commercial credit. In addition to its collection services the company offers brokerage services assisting in the sales and acquisitions of charged off accounts receivables portfolios utilizing its client base of over 4000 buyers and sellers. For more information on Inland Capital Services visit its website at www.inlandcapitalservices.com. Accounts Receivable Management News 2010-08-24T14:34:49+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_ryan_childers_selected_as_co-chair_for_tsia_champions_profe http://www.ontariosystems.com/about/news_full/ontario_systems_ryan_childers_selected_as_co-chair_for_tsia_champions_profe#When:14:07:49Z Program sets goal to increase interaction and collaboration within professional services industry   (Muncie, Ind. – August  10, 2010) – Ontario Systems, LLC, a leading provider of accounts receivable and revenue-cycle recovery solutions for the collection and health care industries, announces Ryan Childers, Senior Manager of Professional Services, has been selected as co-chair of the Professional Services Champions program for the Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association. The Champions program consists of hand-picked TSIA members that convene every other month to discuss industry issues, best practices and the latest TSIA research. The Professional Services Champions program will focus on increasing interactivity and collaboration within the industry.   “We’re incredibly proud of our Champions program. Because of the high caliber of the program’s participants, we knew that our co-chairs had to be engaging, informed and dynamic members,” said Shawn Santos, Director of Programs & Community, TSIA. “We’re excited to see what the Professional Services Champions program will accomplish under the leadership of the co-chairs.”   For over three decades, TSIA has served the needs of professionals across the full spectrum of technology services disciplines. The Champions program consists of one or more representatives from each member company. Champions meet six times a year to discuss TSIA content and industry best practices. The four co-chairs are responsible for guiding the Champions program and serving as the voice of the Champions. In addition to Childers, co-chairs include: Mike Uveges, Mentor Graphics; Bob Westercamp, Teradata and Rob Spreadbury, NCR. Childers has served as Ontario Systems’ Champion since 2007.   “To be chosen as a Professional Services Champions co-chair is a great opportunity and honor. I am very excited to bring new ideas from Ontario Systems about the professional services space and act as a representative for the Champions and TSIA,” said Childers.   As a senior manager in professional services, Childers is responsible for the overall execution of service strategy and development of strategic relationships to drive client success. Since joining Ontario Systems in 2004, he has been a critical leader in the development and evolution of the professional services organization. Childers' accomplishments include leading the development of Launch Savvy - Ontario Systems’ implementation methodology – and creating the professional services balanced scorecard and reporting metrics.   This announcement follows on the heels of Ontario System being selected by TSIA to present its Balance Scorecard (BSC) Management System at the Technology Services World (TSW) conference on October 18-20 in Las Vegas, Nevada. Ontario Systems will demonstrate how it has utilized the Balanced Scorecard to implement its mission and vision and achieve tremendous results for its organization and clients.   For additional information on TSIA, visit www.tsia.com. For more information regarding Ontario Systems’ Professional Services, visit www.ontariosystems.com/index.php/ar_management/professional-services.   About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. More information, call 800-283-3227 or visit www.ontariosystems.com.   About TSIA The Technology Services Industry Association (TSIA) is the leading association for the technology services and support industry. Our ranks include thousands of services executives, managers, and professionals from around the globe. These leaders represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT and telecom, consumer technologies and carriers, healthcare and healthcare IT, and industrial automation.  www.tsia.com. Corporate News 2010-08-10T14:07:49+00:00 http://www.ontariosystems.com/about/news_full/isv_speeds_innovation_and_reaches_new_markets_with_the_microsoft_dynamics_x http://www.ontariosystems.com/about/news_full/isv_speeds_innovation_and_reaches_new_markets_with_the_microsoft_dynamics_x#When:18:37:52Z Ontario Systems has developed a unique partnership with Microsoft, adopting xRM as a framework for rapid development of our highly specialized collection and accounts receivable software applications such as Collect SAVVY™. In fact, Microsoft recently featured the relationship in this short video, in which Ontario Systems’ senior management team talks about how the company took advantage of the partnership to bring innovative solutions to market much faster. Corporate News 2010-07-30T18:37:52+00:00 http://www.ontariosystems.com/about/news_full/tailored_collect_savvy1 http://www.ontariosystems.com/about/news_full/tailored_collect_savvy1#When:16:30:46Z Healthcare News 2010-07-19T16:30:46+00:00 http://www.ontariosystems.com/about/news_full/preparing_for_patient_self-pay_overload http://www.ontariosystems.com/about/news_full/preparing_for_patient_self-pay_overload#When:16:49:05Z In a recent interveiw with Tony Reisz, President and CEO of Ontario Systems, Healthcare Technology Online shares the effect that healthcare reform will have on self-pay debt. For more information, go to http://www.healthcaretechnologyonline.com/article.mvc/Preparing-For-Patient-Self-Pay-Overload-0001 Healthcare News 2010-07-12T16:49:05+00:00 http://www.ontariosystems.com/about/news_full/2010_ontario_systems_conference http://www.ontariosystems.com/about/news_full/2010_ontario_systems_conference#When:15:14:28Z   Register here>> Accounts Receivable Management News 2010-07-08T15:14:28+00:00 http://www.ontariosystems.com/about/news_full/verified_contacts_on_demand_-_case_study http://www.ontariosystems.com/about/news_full/verified_contacts_on_demand_-_case_study#When:20:35:56Z Healthcare financial services increases promise-to-pay and maintains compliance with Ontario Systems’ Verified Contacts On Demand Register to Download >> Accounts Receivable Management News 2010-06-22T20:35:56+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_introduces_eric_rood_as_new_director_of_enterprise_sales_we http://www.ontariosystems.com/about/news_full/ontario_systems_introduces_eric_rood_as_new_director_of_enterprise_sales_we#When:06:54:09Z (Muncie, Indiana – June 21, 2010) – Ontario Systems, a leading provider of accounts receivable and revenue cycle management solutions for collection and health care industries, announces the appointment of Eric Rood as Director of Enterprise Sales, West. With nearly 12 years of experience, Rood is responsible for leading and directing sales efforts for the enterprise market, as well as recruiting and retaining the industries top producing sales professionals.   “Rood brings a wealth of business experience, a customer-centric attitude and an energetic presence that makes him a strategic asset for Ontario Systems,” said LeAnne Hester, Vice President, Sales and Marketing, Ontario Systems. “He has a proven track record of generating sales, as well as a deep understanding of what it takes to lead and motivate a sales team. A valuable combination of building a winning team of sales professionals and being a true business partner to our clients will effectively direct our efforts for the enterprise market.”    Prior to joining Ontario Systems, Rood served as the Regional Sales Manager, Strategic Accounts at Oracle Corporation, where he led a team of account managers for their western region which was responsible for $20 million in new business. Rood’s career at Oracle Corporation began as a Strategic Accounts Manager in 2003, where he was awarded the Club Excellence Award in four consecutive years. Prior to Oracle, Rood held numerous sales positions at Xperius, Inc. (before its acquisition by Unicru in 2003), Velosel Corporation, Actuate Software Corporation and Aerotek, Inc.   “I am excited to join the Ontario Systems’ team and be a part of such a successful, fast-growing company,” said Rood. “The company has laid a tremendous foundation with strong product reputation, market penetration and highly recognizable client base, but at the same time is poised to expand its leadership position in a dynamic, growing industry. I look forward to the opportunity to work with the team of professionals at Ontario Systems and contribute to the company’s growth.”   For additional information on Ontario Systems, please visit www.ontariosystems.com.   About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Sy Corporate News 2010-06-21T06:54:09+00:00 http://www.ontariosystems.com/about/news_full/medical_collectors_need_to_move_up_in_the_cycle_to_avoid_death_-_an_intervi http://www.ontariosystems.com/about/news_full/medical_collectors_need_to_move_up_in_the_cycle_to_avoid_death_-_an_intervi#When:17:13:16Z   A fundamental shift in the healthcare revenue cycle paradigm will force ARM companies to move up in the payment cycle, or run the risk of becoming obsolete. To see the full article, please go to:  http://www.insidearm.com/index.cfm?objectID=DF47AEB4-CB9E-13ED-EB75808986B7032B&utm_source=Listrak&utm_medium=Email&utm_term=htt Corporate News 2010-05-28T17:13:16+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_to_present_balanced_scorecard_management_system http://www.ontariosystems.com/about/news_full/ontario_systems_to_present_balanced_scorecard_management_system#When:14:24:11Z Contact for Ontario Systems:                Megan Giannini                BLASTmedia                317.806.1900 x 127                megan@blastmedia.com   Contact for TSIA:                Suzanne Hite                TSIA                410-774-5322                suzanne.hite@tsia.com     TSIA Selects Ontario Systems to Present Balanced Scorecard Management System at Technology Services World Conference   Ontario to share its success with the BSC Management System and how it has transformed the company’s Professional Services   (Muncie, Indiana. – May 25, 2010) – Ontario Systems, a leading provider of accounts receivables and revenue cycle management solutions for the collections and health care industries, has been selected by the Technology Services Industry Association (TSIA), the technology services industry’s largest and most vibrant association, to present its Balance Scorecard (BSC) Management System at the Technology Services World (TSW) conference on October 18-20 in Las Vegas, Nevada. Ontario Systems will demonstrate how it has utilized the Balanced Scorecard to implement its mission and vision and achieve tremendous results for its organization and clients.    Ontario first began the implementation of the BSC Management System at the corporate level in early 2009. The BSC has since been cascaded throughout the organization, including Professional Services.  The BSC has enabled Professional Services to maintain alignment with the corporate strategy while facilitating the development of horizontal and vertical synergies across business units that will lead to additional customer value inspired by shared goals and objectives. The BSC has also proven to be an effective management system for Professional Services, providing the focus and the framework to guide the execution of its strategy through the analysis of key dashboard metrics, monthly business reviews, and the continuous testing and adaptation of strategies, goals, and objectives.   “We are thrilled and honored to have been selected by TSIA to showcase our Balanced Scorecard at the TSW conference, as we have been affiliated with them for a number of years and have always admired the work of other companies,” said Ron Fauquher, Chief Strategy Officer, Ontario Systems. “We believe our selection is in recognition of our evolution as a professional services organization and further validates our business plan and the deep interest in organizations to improve processes and overall corporate synergy.”   Thomas Lah, Executive Director of TSIA, has written three books on embedded professional service organizations. “The process of aligning embedded professional services to overall company and customer success demands constant attention. Ontario Systems has demonstrated both innovation and management discipline in their tactics. It’s great to see them sharing their experiences with the TSIA community.”   The success recognized through the implementation of the Balanced Scorecard has also positioned Ontario Systems to seek future initiatives to broaden its use; including developing and delivering a service offering to help Ontario clients implement the Balanced Scorecard and achieve greater results for their own companies.   For additional information on TSIA, visit www.tsia.com. For more information regarding Ontario Systems’ Professional Services, visit www.ontariosystems.com/index.php/ar_management/professional-services.   About TSIA The Technology Services Industry Association (TSIA) is the leading professional association of the technology services and support industry. Our ranks include thousands of services executives, managers, and professionals from around the globe, representing the world’s leading enterprise and consumer technology companies, as well as scores of innovative small and midsize businesses across nine vertical industries. TSIA was formed in 2009 through the merger of the technology services industry’s three leading associations: the Association for Services Management International, the Service & Support Professionals Association, and the Technology Professional Services Association. www.tsia.com.   About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. More information, call 800-283-3227 or visit www.ontariosystems.com. Corporate News 2010-05-26T14:24:11+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_announces_first_client_live_on_collect_savvy http://www.ontariosystems.com/about/news_full/ontario_systems_announces_first_client_live_on_collect_savvy#When:12:17:53Z Contact:  Megan Giannini                BLASTmedia                317.806.1900 x 127                megan@blastmedia.com     Ontario Systems Announces First Client Live on Collect Savvy   Asset Recovery Solutions is first in line to implement software solutions to improve collections process   (Muncie, Indiana – May 19, 2010) - Ontario Systems, a leading provider of accounts receivable and revenue cycle management solutions for collection and health care industries, announces Asset Recovery Solutions (ARS), a full service asset recovery management and debt purchasing company, as the first client to fully implement Ontario’s Collect Savvy, a software solution designed for better debt collection management. ARS becomes the first-of-many Accounts Receivable Management (ARM) agencies that are implementing Collect Savvy to gain the flexibility and intelligence needed for an ever-changing economy.   From contact management to month-end processing Collect Savvy automates everything based on an agency’s needs and objectives. Collect Savvy’s Strategy Commander allows users to define a specific treatment strategy or select a system pre-defined strategy for each account or group of accounts, and then ensures the plan is followed. As part of Strategy Commander, Collect Savvy offers the Champion/Challenger feature which enables users to see which strategies are meeting goals and which are not so the strategy can be adjusted for maximum profitability and efficiency. The incorporation of Microsoft Dynamics CRM platform into Ontario Systems’ software suite makes training and implementation faster and easier because of the wide familiarity with Microsoft products.   “Ontario Systems has been an excellent partner to work with while implementing Collect Savvy – efficient and extremely helpful in updating our extensive system,” said Tony Eshaya, COO, Asset Recovery Solutions. “By implementing Collect Savvy’s easy-to-use, time saving and automated software, we are improving our collections by streamlining our workflow process and with the new collect screen functionality our collectors will be much more efficient.”    “We are thrilled to have ARS as the first customer to implement the Collect Savvy software solution,” said Michael Zammuto, COO, Ontario Systems. “With declining margins and decreasing liquidations - combined with ever-changing technology and regulations - collection agencies are continually looking for a way to stay ahead-of-the-market.  By ARS implementing Ontario Systems’ innovative solutions, they have enabled a more effective and intelligent solution for this industry.”   Collect Savvy allows users of FACS and Artiva to leverage the same GC IVR dialer with both systems, further providing users with an easy implementation process. “Each and every implementation follows our Launch Savvy methodology, which is a five-step approach that enables clients to migrate to Collect Savvy quickly and seamlessly,” said Pat Murphy, Director of Professional Services, Ontario Systems.  “The process all starts with the smartest implementation tool in the business - Migration Navigator.  It uses standard mapping, translation tables, profiling reports and easy-to-use custom field mapping tools to expedite the migration to Collect Savvy from any existing system.”     Collect Savvy is currently available and can be deployed on-premise or as a Software-as-a-Service (SaaS). For more information about Collect Savvy, visit www.ontariosystems.com.   About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. More information, call 800-283-3227 or visit www.ontariosystems.com.   Accounts Receivable Management News 2010-05-19T12:17:53+00:00 http://www.ontariosystems.com/about/news_full/whos_managing_your_revenue_cycle http://www.ontariosystems.com/about/news_full/whos_managing_your_revenue_cycle#When:20:13:22Z As hospitals are continually challenged to improve patient care, reduce costs and improve cash flow while operating on razor-thin margins, the revenue cycle -- specifically receivables management -- has come under intense scrutiny. With continual regulatory changes in healthcare including RAC audits and pay-for-performance, it is becoming more difficult for hospitals to stretch their dollars. Every dollar collected, either through third-party or self-pay payers becomes as critical to a hospital’s survival as the quality of patient care provided. It is a compounding problem that challenges CFOs of hospitals everywhere – collecting dollars for patient care as efficiently and quickly as possible, all while trying to improve the bottom line. At Ontario Systems, we worked with some of the nation’s top 100 hospitals to increase cash flow and reduce costs, resulting in an improvement of their overall revenue cycle performance. "With such a high volume of accounts and a literal maze of systemic roadblocks, there are few industries with more pressing revenue cycle demands than healthcare," said Ontario Systems CEO Tony Reisz. "That’s why we developed Artiva®Healthcare. It’s a complete, robust and easy-to-use revenue cycle management solution that helps our health care clients improve both efficiency and collections. And that’s bottom-line valuable." Ontario Systems’ Artiva Healthcare is designed to enhance rather than replace a hospital’s patient accounting system. By keeping self-pay collections in-house, Artiva Healthcare enables hospitals to retain control of the patient relationship, identify trends before they become problems, reduce write-offs and days outstanding, improve productivity, increase collections and focus on patient care. Ontario Systems also takes revenue cycle management to the next level with Revenue Performance Optimization, a suite of complementary consulting services that gives hospitals access to not only the best technologies in the industry, but the best thinking and best practices as well. It’s a one-two punch that leads to knockout performance and championship productivity. To find out how Ontario Systems’ Artiva Healthcare and Revenue Performance Optimization can improve your revenue cycle management, call 800.283.3227 or visit us on the Web at www.ontariosystems.com . http://www.healthmgttech.com/index.php/pioneers/feature-stories/whos-managing-your-revenue-cycle.html Healthcare News 2010-04-14T20:13:22+00:00 http://www.ontariosystems.com/about/news_full/finalists_announced_for_mira_award http://www.ontariosystems.com/about/news_full/finalists_announced_for_mira_award#When:20:05:03Z INDIANAPOLIS — Five independent panels of judges have chosen 60 finalists to compete for the state’s top technology honors — the TechPoint Mira Awards presented by BKD. Judges chose from a record number of nominations in 15 categories this year, including the new “Excellence and Innovation in New Media” category. Now in its 11th year, TechPoint’s Mira Awards recognize the achievements of Indiana’s outstanding technology performers and contributors, and focuses attention on the broader issue of the important role technology plays in Indiana’s economy. Jim Jay, president and CEO of TechPoint, said that more people are participating in the Mira Awards this year than ever before. He attributes the program growth to a new “Excellence and Innovation in New Media” category, the states thriving health care information technology community, and Indiana’s robust tech industry at large. “More than 1,500 technology companies are operating in the state of Indiana and no other state can reasonably claim to have the leadership positions in new media “measured marketing” or health care IT that we do,” Jim Jay said. “Tech companies based in Indiana realize greater overall business value than those located on the coasts because of our superior tech workforce, educational resources and lower infrastructure costs. I think that’s reflected in receiving a record number of nominations for Mira Awards following the worst economic downturn since the Great Depression.” Mira Awards judges evaluated and scored each submitted nomination, and the scoring determined which nominees became finalists. Finalists will deliver presentations and answer questions in person before one of the five independent panels of judges during the next few weeks. The winners will be announced at the Mira Awards Gala, an “Oscars-style” award ceremony being held Saturday, May 15, at The Westin Indianapolis. TechPoint will again honor past Mira Award winners and finalists attending the ceremony with a special “Winner’s Circle” reception. Visit http://www.techpoint.org/Mira/Pastwinners.htm for a complete list of previous Mira Awards winners and finalists. Nominees, finalists and the general public can purchase Individual tickets for the gala at the event’s website — www.techpoint.org/mira. Ticket packages and some sponsorship opportunities are also available. The nominees for the 2010 TechPoint Mira Awards presented by BKD are as follows. The “gazelle” designation indicates that a company has been in business less than three years: • Innovation of the Year o OrthoX o Stellarwind Bio Energy LLC o Truck Emission Control Technologies, Inc. (TECT) o Signals – Purdue University o Double-Take Software o Ontario Systems o Sonar Studios, Inc. http://indy-biz.com/2010/04/12/finalists-announced-for-mira-award/ Accounts Receivable Management News 2010-04-14T20:05:03+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_announces_strategic_alliance_with_state_collection_service_ http://www.ontariosystems.com/about/news_full/ontario_systems_announces_strategic_alliance_with_state_collection_service_#When:17:47:40Z Contact:  Patrick Tarpey                BLASTmedia                317.806.1900 x 117                Patrick@blastmedia.com     Ontario Systems Announces Strategic Alliance with State Collection Service, Inc.   State Collection Service to utilize Ontario’s Artiva Healthcare platform to continue growth of Extended Business Office line and Revenue Cycle Outsourcing     MUNCIE, Ind.--(BUSINESS WIRE)--Ontario Systems, a leading provider of accounts receivable and revenue cycle management solutions for collection and health care industries, announces a partnership with State Collection Service, Inc. (State), a nationally recognized firm focused on providing accounts receivable management and collections solutions to healthcare providers. With the partnership, State will utilize Ontario Systems’ Artiva Healthcare 5.0 platform to help expand their Extended Business Office (EBO) line and Revenue Cycle Outsourcing (RCO) business, ultimately enabling the company to offer healthcare organizations a full spectrum of infrastructure, application and business process solutions. “Based on our extensive market research and experiences working with Ontario Systems since 1990, we know that Artiva Healthcare is the best solution available, enabling State to offer services that augment healthcare organizations’ in-house collection activities,” said Tom Haag, President and CEO, State Collection Service. “Artiva Healthcare enables us to not only eliminate costly IT development and improve insurance follow-up capabilities, but it also provides State with the technology to grow with our clients. This ultimately translates into us being able to offer a more integrated and innovative solution that best helps healthcare organizations meet their tactical and strategic objectives.” With more than sixty years experience, State has implemented a range of business solutions designed to increase healthcare accounts receivables. To complement their traditional debt recovery services, State designed their Extended Business Office (EBO) line to help process accounts prior to write-off or referral to a third party collection agency. With this partnership, State will implement Ontario System’s Healthcare 5.0 platform, which provides functionality for pre-registration, third-party payer follow-up, self-pay, financial assistance and vendor management. “Whether the need is a short-term, customized project or long-term revenue cycle outsourcing, combining State’s best-in-people with Ontario’s best-in-technology creates a powerful offering for healthcare organizations,” said Tony Reisz, CEO, Ontario Systems. “As hospitals become more concerned about revenues dropping, being understaffed or the backlogs that won't go away, State Collection Service’s RCO enables them to reduce days outstanding, optimize efficiency and productivity, all while increasing cash collections. The partnership makes the most modern world-class business and IT infrastructure widely available, ultimately removing barriers for healthcare organizations of all sizes to adopt leading edge infrastructure for their business.” Ontario Systems’ Artiva Healthcare is an integrated database extension that adds enhanced collection functionality to the hospital’s patient accounting system. This integration provides managers with the financial transparency they need to make better financial decisions, improve account representatives’ efficiency, and significantly reduce the losses and challenges associated with large volumes of complicated insurance and government claims. About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. More information, call 800-283-3227 or visit www.ontariosystems.com. About State Collection Service, Inc. Founded in 1949, State Collection Service, Inc. is a nationally recognized firm focused on providing accounts receivable management and bad debt collection solutions to organizations across various industries. Headquartered in Madison, Wisconsin, State Collection Service’s primary focus remains on providing complete revenue cycle solutions to healthcare providers. More information, call 800-477-7474 or visit www.statecollectionservice.com. Healthcare News 2010-03-17T17:47:40+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_offers_range_of_professional_services http://www.ontariosystems.com/about/news_full/ontario_systems_offers_range_of_professional_services#When:13:10:58Z Contact:   Patrick Tarpey                 BLASTmedia                 317.806.1900 x 117                 Patrick@blastmedia.com     Ontario Systems Announces Range of Professional Services for the Accounts Receivable Management Industry   New professional services portfolio offers the expertise to expedite time-to-value and increase efficiencies   (Muncie, IN. – February 9, 2010) – Ontario Systems, a leading provider of accounts receivable and revenue cycle management solutions for collection and health care industries, announces its new professional services portfolio for the accounts receivable management (ARM) industry. Ontario’s professional services offering includes six strategic service lines - consulting, implementation, development, upgrade, training, and managed services – enabling agencies to expedite time-to-value, increase their operational efficiency, drive ROI and ultimately stay ahead of market and client demands.   “We are adjusting with our clients’ needs to be more flexible, fast and cost-efficient by offering a portfolio of services to help them improve operational flow and meet their clients’ demands,” said Pat Murphy, Director, Professional Services, Ontario Systems. “By pairing our operational expertise with innovative technology solutions, our clients can focus on improving their bottom line and growing their business.”   “We appreciate the hard work, dedication and patience Ontario Systems’ Professional Services team provided NorthStar Memorial Group during our FACS Subscription installation,” La Tonya Blalark, Manager, Client Services, NorthStar Memorial Group, LLC. “Throughout the process and upon completion we have received outstanding customer service. Even though we are a small organization, we definitely have not been treated like one.”   With more than thirty years of implementation experience and forty consultants, Ontario Systems’ comprehensive product portfolio and extensive professional services offerings provide the expertise to assess, architect and implement the best accounts receivable management technologies for an agency’s needs. Ontario’s professional services portfolio includes:   Consulting Services - to help agencies make the most of their innovative ideas and technology, Ontario’s consulting service provides agencies with an expert team of analysts to assist in management consulting, systems assessments and application solutions consulting.   Implementation Services - to expedite time-to-value and drive ROI during an enterprise system implementation. Implementation services include project management, product implementation services, FACS, Artiva and Collect Savvy migration services.   Development Services – to turn new business ideas into a competitive advantage that keep agencies ahead of the market.   Upgrade Services – provides risk assessment and advice to help make complex, enterprise system upgrades less stressful for the IT department, enabling clients to stay ahead of the competition, meet regulatory demands and exceed expectations.   Managed Services – a managed system administration service that manages the daily tactical activities such as application management (FACS, Artiva, Collect Savvy), database management and telephony management.   Training Services – a continuous learning resource for entire organizations that provides top-to-bottom training options including classroom, customized on-site, live virtual classroom and self-paced on-demand training to help agencies maximize the value of their receivables management technologies.   Ontario’s professional services are currently available. For additional information, please visit www.ontariosystems.com/index.php/ar_management/professional-services.   About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. For more information, call 800-283-3227 or visit www.ontariosystems.com. Accounts Receivable Management News 2010-02-09T13:10:58+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_earns_best_practices_certification http://www.ontariosystems.com/about/news_full/ontario_systems_earns_best_practices_certification#When:18:50:37Z Contact:   Patrick Tarpey                 BLASTmedia                 317.806.1900 x 117                 Patrick@blastmedia.com     Ontario Systems Earns Best Practices Certification   Internationally recognized IS0 9001 standard furthers Ontario’s reputation as a trusted advisor and valued software and solution partner   (Muncie, IN. – February 3, 2010) – Ontario Systems, a leading provider of accounts receivable and revenue cycle management solutions for collection and health care industries, has achieved the ISO 9001:2008 quality certification, which certifies that an organization has met the world-class standard for Quality Management Systems in all of their key activities. In achieving ISO 9001 certification, Ontario becomes one of the first  software and solution providers in their markets to achieve the best-in-class quality standard - recognized as having world-class best practices in areas of software development, human resource practices, compliance, security, customer service, supply chain management and sales and marketing processes.      The ISO 9001 is an internationally recognized Quality Management System (QMS) standard governed by the International Organization for Standardization that outlines commonly accepted practices for an enterprise-wide quality management system. The QMS provides an environment for consistency and predictability of output to meet customer and applicable regulatory requirements and is based on eight quality management principles intended for sustained performance improvements, which include: customer focus, leadership, involvement of people, process approach, system approach to management, continual improvement, factual approach to decision making and mutually beneficial supplier relationships.   “We are thrilled to earn this worldwide standard, as we continue raising the bar of excellence in our industry,” said Tony Reisz, CEO, Ontario Systems. “In today’s collection marketplace, customers need a solution provider that is knowledgeable and committed to providing internal processes and expert solutions that far exceed the minimum compliance standards required of them in a vastly complex mix of regulation, best practices and law. The ISO 9001 certification proves once again that Ontario is the safe and secure solution in the ARM and healthcare industries, ultimately benefiting our partners and customers.”   The ISO 9001 is the latest standard achieved by Ontario, who leads the industry in maintaining independently certified best practices and assuring complete product regulatory compliance. Ontario already has attained the SAS 70 Type II Certification, and is currently in the process of attaining the ISO 27001:2005 Security Certification. They have also been recognized by their customers for certifying that their products are fully in compliance with the Health Information Portability and Accountability Act (HIPPA), Federal Information Security Management Act (FISMA), Fair Credit Reporting Act (FCRA), Fair and Accurate Credit Transaction Act (FACTA) and the Fair Debt Collection Practices Act (FDCPA).   “Customers in the marketplace generally assume that compliance is built-in with all companies and products, which is not always the case,” said Ron Fauquher, Chief Strategy Officer, Ontario Systems. “Ontario not only bakes compliance into our products, but we do it at a much deeper level than most. All of our products are developed to be innately compliant with industry and security regulations so that users can focus their efforts on revenue recovery as opposed to monitoring regulation.”   For more information on Ontario Systems and their regulatory compliance, please visit http://ontariosystem.sectorlink.org/index.php/about/regulatory/.   About Ontario Systems Founded in 1980, Ontario Systems, LLC, is a leading provider of revenue cycle and collection management solutions for the health care and accounts receivable management industries. The company’s customers are among the nation's top 100 hospitals and health centers. More than 55,000 representatives in more than 500 locations – including nine of the top 10 U.S. collections firms – use Ontario Systems software and services. More information, call 800-283-3227 or visit www.ontariosystems.com. Corporate News 2010-02-03T18:50:37+00:00 http://www.ontariosystems.com/about/news_full/thumbs_up_for_collect_savvy_dubs_agency http://www.ontariosystems.com/about/news_full/thumbs_up_for_collect_savvy_dubs_agency#When:03:50:03Z Posted by Mary Wisniewski December 15, 2009 at 11:30am Ontario Systems recently introduced a test trial of sorts for its upcoming products via its Technology Adaption Program. (CT.net blogged about that here.) Collect Savvy, which was officially announced today, is one of the TAP products. Already, Illinois Collection Service is taking a sneak peak at the technology, and so far, likes what it sees from the Microsoft Dynamics CRM-based debt collection software. “It’s a huge change to how we do business,” Nate Olson, vice president of operations, says. Although Ontario’s FACS, what the agency uses, is already flexible in creating workflow, programming is more intensive than it is for Collect Savvy, explains Olson. “You need IT staff to make it all work,” he says, explaining that switching to Collect Savvy would be a big change, most likely for the better. Olson says it’s easier to tweak the workflow, so even collection managers can make changes. For instance, a manager could easily change the workflow so two letters are mailed to the debtor, instead of three. “They can do it simply, and in plain English, without doing much programming,” Olson says. “I think this is a good thing for us…it will help us do more with less.” Including less IT staff. Additionally, Olson says the technology adds business transparency by shedding more light on the champion/challenger approach. Specifically, Olson says it allows the user to test out whether changing the workflow on 10% of the accounts is effective, for example. "We can see pretty quickly if an extra letter will help us out or not," he says. Ontario made a formal announcement about its new product today, touting the following two features in particular: - Strategy Commander, which lets users select a specific strategy for each account or group of accounts and then instructs the system to automatically follow the rules of the strategy; and - Champion/Challenger feature, which lets users see which strategies are meeting goals and which ones need additional refinement. CollectionTechnology.net is a proud presenter of the 2010 Collection Technology Summit. Click here for more details.   Tags: collect.savvy, illinois.collection.service, ontari Accounts Receivable Management News 2009-12-16T03:50:03+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_announces_collect_savvy_for_debt_collection_agencies http://www.ontariosystems.com/about/news_full/ontario_systems_announces_collect_savvy_for_debt_collection_agencies#When:03:49:47Z New software solution improves collections and provides intelligent tools to make better business decisions (Muncie, IN. – December 15, 2009) – Ontario Systems, a leading provider of accounts receivable and revenue cycle management solutions for collection and health care industries, announces the introduction of Collect Savvy, a new software solution designed for better debt collection management. With a focus on reducing and controlling costs while making collections more strategic, Collect Savvy provides collection agencies the flexibility and intelligence needed to make agile decisions in an ever-changing industry. From contact management to month-end processes, Collect Savvy automates everything based on the agencies needs and objectives. The software’s variety of new features is highlighted with Strategy Commander, which allows users to select a specific strategy for each account or group of accounts and then instructs the system to automatically follow the rules of the strategy. The system can estimate the cost of each action, estimate the return, and present the user with pinpoint ROI. In addition to Strategy Commander, Collect Savvy offers the Champion/Challenger feature, which enables users to see which strategies are meeting goals and which are not so that the strategy can be adjusted accordingly. “With declining margins and decreasing liquidation, combined with ever-changing technology and regulations, collection agencies are looking for a way to keep pace in a brutal market,” said Tony Reisz, CEO, Ontario Systems. “Collect Savvy not only offers users improved collections, but the intelligent tools it takes to make better business decisions. The software enables agencies to become smarter, more agile, and more profitable, all with no money spent in up-front capital expense.” With the incorporation of the Microsoft Dynamics CRM platform into Ontario Systems’ software suite early this year, Collect Savvy users will improve their overall cash flow and realize cost reductions and operational efficiencies. In addition, because of the wide familiarity with Microsoft products, training and implementation become faster and easier. Aiding in the transition to Collect Savvy, the software also offers a Migration Navigator feature, which enables users of previous Ontario software versions like FACS, Artiva, or competitive software the ability of migrating to Collect Savvy with minimal effort or downtime. “After using FACS for nearly twenty years, our agency has been blown away with the features and functionality of Collect Savvy – it’s basically night and day as far as ease-of-use,” said Nate Olson, Vice President of Operations, Illinois Collection Service, a customer who has been testing Collect Savvy through Ontario’s Technology Adoption Program (TAP) the last three months. “The feature-driven software, logical user-interface and support from Ontario make Collect Savvy very easy to use - essentially taking all of the programming associated with new software out of the picture. Ontario continues to design tools that deal with the issues we are all facing out in the market.” Other significant features include: Best Data - ensures users have most accurate and effective demographic information available Data Services Waterfall - allows users to control what data sources they use when they pull them Matching - lets agencies take advantage of data services they have already purchased and share the data across accounts Business Intelligence - provides detailed reporting capabilities with logical, real-time dashboards that highlight key performance indicators SmartTouch Financial - gives users automated period-end processing to handle report balancing, payment records and the seamlessly send client statements electronically. Availability: Collect Savvy is available immediately and can be deployed on-premise or as a Software-as-a-Service (SaaS). For more information about Collect Savvy, visit www.ontariosystems.com. Accounts Receivable Management News 2009-12-16T03:49:47+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_announces_new_technology_adoption_program_to_test_software_ http://www.ontariosystems.com/about/news_full/ontario_systems_announces_new_technology_adoption_program_to_test_software_#When:04:04:50Z Program Allows Potential Customers to Test Software, Receive Support and Provide Feedback on Pre-Release Products MUNCIE, Ind.--(BUSINESS WIRE)-- Ontario Systems, a leading provider of revenue cycle management and collection management solutions for the accounts receivables management and health care industries, announces the new Technology Adoption Program (TAP), a software development program designed to give select current and potential customers early access to new technology before product ship dates. More importantly, the TAP enables Ontario to validate assumptions, visions and feature design decisions, ultimately benefiting customers with current and future product versions. Unlike software Beta programs that can be more broad and shallow with their focus, Ontario’s Technology Adoption Program seeks a deep client relationship in order to deliver the best products to market - based on what the market needs today and in the future - not what it once wanted when a product was envisioned. TAP clients are hand-selected by Ontario based on thought leadership and the ability to give rich feedback. The program enables companies to get involved at much earlier stages, working directly with the people designing and building the product, to see individual features as they are developed and tested. Feedback is shared with the entire Ontario team throughout the program as it serves as an important driver of product requirements. “Our TAP attracts thought leaders from companies of all sizes and from many different market segments to ensure that the solution will serve our entire industry,” said Michael Zammuto, Chief Operating Officer, Ontario Systems. “With our highly dynamic markets and customers, we want to make certain that we are bringing the best possible product with features needed today and in the future when it begins shipping to customers. It is a great commitment for our TAP clients, but ultimately serves as an investment in their own business leadership.” “We were extremely pleased to be selected for the Ontario’s TAP and have seen tremendous benefits in the few months we have been working with Ontario’s upcoming Collect Savvy product,” said Nate Olson, Vice President of Operations, Illinois Collection Service.“It not only gives us hands-on experience with the product before it hits the market, but it opens up the communication channels to actually give input on issues we have or see in the market, resulting in a better product for us in the end.”   Availability The Technology Adoption Program (TAP) is currently available to select clients based on thought leadership and the ability to give rich feedback. TAP is currently for Collect Savvy, but will be rolled out to all future major software projects. For more information on Ontario System’s Technology Adoption Program, please visit www.ontariosystems.com. Corporate News 2009-12-08T04:04:50+00:00 http://www.ontariosystems.com/about/news_full/getting_more_out_of_your_revenue_cycle_podcast_healthleaders http://www.ontariosystems.com/about/news_full/getting_more_out_of_your_revenue_cycle_podcast_healthleaders#When:18:50:17Z Healthcare News 2009-09-28T18:50:17+00:00 http://www.ontariosystems.com/about/news_full/rab_implements_ontario_systems_hosted_telephony_platform http://www.ontariosystems.com/about/news_full/rab_implements_ontario_systems_hosted_telephony_platform#When:21:16:47Z Memphis-based Regional Adjustment Bureau announced the implementation of Ontario Systems Verified Contacts On-Demand today. Verified Contacts On-Demand is Ontario Systems' first Software-as-a-Service module, with many more to come This hosted solution offers RAB complete integration, eliminating the upload/download process required with other vendors. It provides all the benefits of a "pay-as-you-go" model while ensuring FOTI compliance, following the American Collectors Association recommendations. RAB has realized significant savings by using Ontario Systems' Verified Contacts On-Demand. Beyond saving 25 percent on the hard-dollar cost alone, RAB has realized a savings in labor costs as a result of having fully integrated solution. These savings are in addition to the already aggressive pricing offered by Ontario Systems. When RAB decided to implement hosted telephony products, it chose Ontario Systems. And Ontario Systems seized the opportunity to partner with a long-time client to extend its telephony product line to include a SaaS environment. Ongoing collaboration between the long-time partners is producing outstanding results for RAB. Initially, Ontario Systems is focusing on its Verified Contacts voice broadcasting system. It is offered through a single, secure hosted platform. Choosing Verified Contacts On-Demand enables RAB to provide greater service at a lower cost - and grow its operation at the same time. "As the industry leader in accounts receivable management solutions, Ontario Systems realizes our role in providing our customers with software solutions that give them a competitive edge. With the software development industry now widely offering the SaaS model as an alternative to the traditional product-licensed model, Ontario Systems' desire is to be an example for successfully managing this sea of change. We greatly appreciate our partnership with RAB and have enjoyed seeing the fruits of that relationship blossom into a hosted solution that provides both RAB and future partners with the greatest return possible on their investment," says Steve Blount, director of SaaS sales and marketing, Ontario Systems. "As the industry leader in accounts receivable management solutions, Ontario Systems realizes our role in providing our customers with software solutions that give them a competitive edge. With the software development industry now widely offering the SaaS model as an alternative to the traditional product-licensed model, Ontario Systems' desire is to be an example for successfully managing this sea of change. We greatly appreciate our partnership with RAB and have enjoyed seeing the fruits of that relationship blossom into a hosted solution that provides both RAB and future partners with the greatest return possible on their investment," says Steve Blount, director of SaaS sales and marketing, Ontario Systems. Echoing and amplifying this sentiment, Greg Eberly, RAB's special projects manager said, "We chose Ontario Systems' Verified Contacts On-Demand product because we knew Ontario Systems would make a successful implementation a very high priority, we knew that Ontario Systems would be very sensitive to any production downtime, and we understood the value of the tight integration built into the core application with the call center solutions."   About Regional Adjustment Bureau Founded in 1971, RAB is an industry leader and the largest privately owned collection agency in the Mid-South. With quality teamwork among managers, trainers and collectors and the latest computer technology, RAB has become a trusted collection source for many national clients. Accounts Receivable Management News 2009-09-26T21:16:47+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_appoints_leanne_hester_director_of_marketing http://www.ontariosystems.com/about/news_full/ontario_systems_appoints_leanne_hester_director_of_marketing#When:18:36:55Z MUNCIE, Ind. – (July 23, 2009) – Ontario Systems, a leading provider of revenue cycle management solutions for the health care industry as well as debt collection management solutions, today announced that it has chosen LeAnne Hester as its new director of marketing. Hester will act as the key liaison between sales and marketing to ensure that the company’s marketing efforts are working in concert with its sales efforts to support the sale of all Ontario Systems debt management solutions, including Collect Savvy, the next generation of Ontario Systems’ market-leading FACS and Artiva collection applications. Hester brings more than 12 years experience driving new product strategy in healthcare, most recently serving as senior director, business development/marketing for The Advisory Board, a health care research firm. While there, she launched a break-through Business Intelligence program to reduce cost for hospitals and universities. As part of this launch she was responsible for all marketing and sales efforts. “LeAnne Hester is a tremendous addition to Ontario Systems,” said CEO Tony Reisz. “Throughout her career, she has consistently demonstrated that she sees the ‘big picture’ and is able to put all of the necessary pieces in place to ensure that a marketing program is successful and also melds perfectly with the overall sales and business goals. We are thrilled to welcome her to our team.” Earlier in her career, Hester acted as program director of 360° Health for WellPoint, Inc., the largest health insurance carrier in the country. Prior to that, she was vice president, services and support for Mezzia, Inc., a company that provides software and services to manage capital planning and spending for healthcare providers. Having high-level experience with both insurance carriers and technology solutions, Hester brings a unique leadership skill set to Ontario Systems. “With a renewed focus on healthcare costs, hospitals and other providers are looking for new ways to preserve their margins,” said Hester. “I am excited to work with Ontario Systems because the company has innovative solutions for healthcare providers to manage their revenue cycle and accelerate their receivables.” Hester began her career at Community Health Network (CHN), a $1 billion health system rated by Health & Hospital as “One of the Top 100” integrated healthcare delivery networks in the United States. She holds a bachelor’s degree from Indiana University, Bloomington, and an MBA from Anderson University, Anderson, Ind. In 2002, Hester completed the Healthcare Leadership Institute at Georgetown University. Corporate News 2009-07-23T18:36:55+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_announces_new_alliance_with_microsoft http://www.ontariosystems.com/about/news_full/ontario_systems_announces_new_alliance_with_microsoft#When:04:30:58Z Ontario’s Next Generation Solution To Revolutionize Receivables Management Industry MUNCIE, Ind. -- Ontario Systems, a leading provider of revenue cycle management and collection management solutions for the health care and debt management industries, today announced a powerful new strategic alliance with Microsoft Corporation that will strengthen Ontario Systems’ services and products. By incorporating the Microsoft Dynamics CRM platform into its software suite, Ontario Systems’ clients will experience a more robust product line, greater efficiencies of scale, and a better quality product – all driven by Microsoft’s world-class technology. This new alliance, which will bolster Ontario Systems’ position in the receivables management industry, also brings Ontario Systems’ clients significant market advantages. Through Microsoft’s innovative platform, Ontario Systems’ clients will improve their overall cash flow and realize cost reductions and operational efficiencies. The alliance also will help Ontario Systems’ clients successfully unlock cash, a tough feat in today’s economic environment. “Retrieving cash in tough economic times takes innovation, market power and technological advancements,” said Ontario Systems President and CEO Tony Reisz. “A strategic alliance like this one, between two market powerhouses, is what the industry needs to drive real change. Besides creating and delivering the next generation in receivables management, the Microsoft platform enables us to add powerful new advanced offerings in data integration, business intelligence, and communications – all key elements in helping our customers achieve their number one goal: reclaiming outstanding debt.” “Ontario Systems is adopting the Microsoft Dynamics CRM platform to help deliver high-value solutions across high-growth receivables management markets,” said Brad Wilson, general manager for Microsoft Dynamics CRM. “Our platform is designed to help partners like Ontario Systems accelerate their time to market and focus their deep industry expertise on the solution.” Corporate News 2009-05-14T04:30:58+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_signs_with_memorial_sloan-kettering_cancer_center http://www.ontariosystems.com/about/news_full/ontario_systems_signs_with_memorial_sloan-kettering_cancer_center#When:21:23:08Z MUNCIE, INDIANA — (April 15, 2009) — Ontario Systems, LLC, a provider of revenue cycle management and collection management services and software for the health care and debt management industries, today announces a multi-year contract with Memorial Sloan-Kettering Cancer Center (MSKCC), the nation’s premier cancer center. MSKCC has purchased Ontario Systems’ Revenue Savvy to manage the Center’s revenue cycle using powerful new tools to follow up on third-party claims and manage the claim denial process. Third-Party Follow-up and Self-Pay, the foundation of Revenue Savvy, are comprehensive revenue cycle solutions, which integrate Ontario Systems’ best practices to better manage the revenue cycle -- reduce days outstanding, optimize efficiency, and enhance productivity to increase cash collections. Revenue Savvy’s functionality also includes Pre-Registration, which verifies insurance, estimate bills, among others; Financial Assistance, created to assess patient eligibility following government funding; and Vendor Management, an assignment system to write off bad debt, send information to the collection agency, and assign it to vendor management. “We are excited to have Memorial Sloan-Kettering Cancer Center join Ontario Systems’ list of prestigious clients, which, while providing outstanding quality patient care also recognizes that using smart, sophisticated and integrated technology to assist staff with tough tasks creates more efficient and happier employees and ultimately a more robust bottom line,” says Wil Davis, Chairman, Ontario Systems. Healthcare News 2009-04-15T21:23:08+00:00 http://www.ontariosystems.com/about/news_full/revenue_cycle_management_the_dance_to_the_bottom_line http://www.ontariosystems.com/about/news_full/revenue_cycle_management_the_dance_to_the_bottom_line#When:18:56:43Z Accounts Receivable Management News 2009-04-01T18:56:43+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_re-stages_corporate_brand http://www.ontariosystems.com/about/news_full/ontario_systems_re-stages_corporate_brand#When:18:37:45Z To introduce new corporate ID, website, collateral, and ad campaign MUNCIE, INDIANA — (February 2, 2009) — Ontario Systems, LLC, a provider of revenue-cycle-management and collection-management services and software for the healthcare and debt-management industries, has re-structured its corporate branding to reflect the evolution of its service portfolio. “We’re bringing more of our experience and expertise to our markets,” said Tony Reisz, Ontario Systems’ president and CEO. “Leveraging 29 years of history, we’re expanding our consulting and professional services portfolio to give our customers the benefit of our domain knowledge. We’re expanding our software capabilities to give our customers increasing degrees of operational improvement, control, and efficiency. And we’re committing more resources to ongoing technology development. Since we’re not the old Ontario Systems any longer, it was time to look as new as we’ve become.” The re-staging of the Ontario Systems brand follows the recent completion of a structural reorganization that aligned the company’s resources by market, rather than by product. The reorganization positions the company to serve the increasing need for healthcare institutions to manage the entire revenue lifecycle – and for collection agencies to minimize the time required to maximize their liquidation potential. New services and software products are in development and will be announced as they become available.   Media contacts: Aileen Kantor PRhealthcare 301.229.6782 aileen@prhealthcare.com Corporate News 2009-02-02T18:37:45+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_releases_cell_phone_compliance_tool1 http://www.ontariosystems.com/about/news_full/ontario_systems_releases_cell_phone_compliance_tool1#When:21:26:31Z Solution to validate and authorize auto-dialer applications for cell phone numbers Within days of a potentially damaging court ruling, Ontario Systems announces the release of its Validity version 1.0 product. The only fully integrated product specifically designed for the collections industry, it enables agencies to continue to work accounts with cell phone numbers both effectively and in compliance with recent judicial rulings. "Agencies incur a significant legal risk if they continue to call unauthorized cell phones," said Jason Harrington, product director for Ontario Systems. "But removing cell phone numbers from all dialing pools creates a likely drop in productivity and collections. Without this solution from Ontario Systems, collection agencies are in a very difficult position." Unlike other offerings, the Ontario Systems' solution meets the critical issues of both compliance and productivity. Since cell phone numbers are estimated to comprise between 15 and 35 percent any agency's phone number database, eliminating all cell phone numbers would obviously hamper an agency's ability to effectively work accounts. "This product is far superior to any other solution for this potentially damaging ruling," said Mike Meyer, vice president of sales for Ontario Systems. "It allows our clients to remain 100 percent in compliance while still maintaining their productivity levels." While Ontario Systems' applications already allow cell phone numbers to be eliminated from calling pools, the Validity 1.0 product offers a quantum leap forward in the ability to manage cell phone numbers more effectively. During pool builds the system will automatically validate entries in real-time against the cell phone number database. Cell phone numbers are flagged as authorized or unauthorized to call. User-level alerts will notify the agent if the account being worked has cell phone numbers that have not been authorized. This will alert the agent to request authorization from the responsible party and Ontario Systems' transaction recording product, the VoiceTrak product, will record the authorization and attach it to the account. The agent can request authorization for all accounts tied to the responsible party. The individual cell phone flag can be overridden at the client level. If a credit grantor gained permission to call cell phone numbers when the debt was incurred, the third-party collector can legally call this number. To learn more about how Validity 1.0 can assist your business remain in compliance and remain productive, please call 800.283.3227. Guaranteed Contacts News 2008-08-25T21:26:31+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_integrates_ip-based_telephony_platform http://www.ontariosystems.com/about/news_full/ontario_systems_integrates_ip-based_telephony_platform#When:21:27:18Z Ontario Systems has fully integrated Guaranteed Contacts IP, the market-leading VoIP telephony platform, into its collection applications. GCIP is an IP-based enterprise telephony product developed specifically for the collections industry. It has been created through a partnership between Ontario Systems and Interactive Intelligence, the leading global IP-based telephony provider. Guaranteed Contacts IP offers a broad range of functionality and is designed to work specifically for the receivables management industry. Now integrated to the leading collection solutions software, Ontario Systems' FACS and Artiva product lines, GCIP allows users to eliminate the need for uploading and downloading account information to stand-alone dialers, instead delivering accounts to the dialer as they are needed, based on real-time account information. "The integration of GCIP into Ontario Systems' collection applications provides organizations yet another outstanding choice from the Ontario Systems' platform," said Mike Mullins, Ontario Systems' vice president of sales. "GCIP is now available as an integrated product, a stand-alone product and soon to be available as a hosted product." More than just a dialer, Guaranteed Contacts IP is a modular platform, allowing organizations to purchase only the modules they need, but can provide a complete telephony infrastructure, including PBX functionality. This platform allows organizations to take advantage of the latest technology to improve functionality and productivity while enjoying tremendous cost savings. "GCIP is a complete telephony platform including an automated dialer, IVR, PBX, voice and data recording, workforce management and many other telephony features," said Mullins. "The integration of GCIP is another example of Ontario Systems keeping its commitments to the industry," said Mike Meyer, Ontario Systems' vice president of sales. "This newest module is being delivered as promised, on time and fully functional. We believe the functionality and cost savings it provides will give our customers a competitive edge in the marketplace." Guaranteed Contacts News 2008-07-30T21:27:18+00:00 http://www.ontariosystems.com/about/news_full/convergent_resources_selects_guaranteed_contacts_ip http://www.ontariosystems.com/about/news_full/convergent_resources_selects_guaranteed_contacts_ip#When:21:27:59Z Ontario Systems announced today that Convergent Resources has selected its Guaranteed Contacts IP solution to deliver right-party contact functionality. A leading telecommunications and bank card agency, CRI sought a solution with exceptional functionality and a lower total cost of ownership. CRI was outsourcing nearly 2 million minutes of RPC talk time on a monthly basis. "We thoroughly explored all of the voice broadcasting options available today, and even tested several different providers. We selected GCIP because of the inherent value in its integration to our collection platform," said Derek Whitaker, CRI's chief technology officer. "It offers a lower total cost of ownership, is strategically flexible and scalable, and is far easier to use and manage." The integrated GCIP solution delivers specific advantages required by CRI: * Identifies the state of the agent, inherently knowing how many are available to handle right party calls, eliminating need for a segregated call group, allowing all agents to handle in-bound and out-bound calls * Account number screen pops, superior to ANI lookup * Capability for agent to transfer call to pre-recorded Foti-compliant message if an answering machine is connected * Capability for automated transfer of answering machine to the interactive voice response system without agent intervention * Ability to serve multiple locations with an on-premise solution using VoIP from a centralized data center "Guaranteed Contacts IP is revolutionary platform for our industry. Under the premise of enterprise wide telephony, we are delivering a wider array of services, more choices in configuration, and better integration to existing solutions," said, Doug Allgood, Ontario Systems' vice president of research and development. "Simply put, it's better, faster and simpler to use." Launched in January 2008, GCIP is a modular platform. It can provide a complete telephony infrastructure, including PBX functionality. Because it is a complete enterprise platform, it also allows organizations to purchase only the modules they need. GCIP allows organizations to take advantage of the latest technology to improve functionality and productivity while enjoying tremendous cost savings. It is available integrated to Ontario Systems' collection platform, as a stand alone telephony platform interacting with any collection application and soon will be available in an on-demand hosted platform.   About CRI Founded in 1998, Convergent Resources is now one of the nation's largest Accounts Receivable Management (ARM) companies, providing a variety of services across the collections spectrum through specialized, market-focused business units. Combining the traditional strengths of small, nimble collection agencies with the resources of a large company, Convergent delivers winning results for clients in the consumer, healthcare, and commercial collection arenas. The individual receivables management units enjoy the benefits of dedicated employees, leading edge technology, shared product innovation and access to capital, which provide the platform for best-in-class client performance. For more information visit www.cri-usa.com. Guaranteed Contacts News 2008-07-22T21:27:59+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_publishes_knowledge_base http://www.ontariosystems.com/about/news_full/ontario_systems_publishes_knowledge_base#When:21:17:40Z Ontario Systems announced today it is providing on demand access to its Knowledge Base for its customers. The first of its kind for the receivables management industry, the Knowledge Base expands the resources available to the community running on Ontario Systems' platform. The Knowledge Base contains thousands of searchable documents offering answers and solutions to perform specific actions. Customers now have access to Ontario Systems' Knowledge Base around-the-clock. The Knowledge Base can be used to immediately answer questions or improve clients' system operations. "This development gives our customers access to thousands of solutions and over 4000 person-years of collective experience in developing and maintaining collection systems," says Jay Moorman, Ontario Systems' vice president of client services. "It represents another important step in our commitment to customer service and our investment in our clients' success," said Tony Hart, Ontario Systems' director, support services. "It's an additional support channel and is free of charge to all clients." All Ontario Systems' clients can access the Knowledge Base through the online Client Resource Center. The CRC and the Knowledge Base are always available, ensuring clients can find answers to their questions at no additional charge at any time. Clients can access the CRC by visiting www.ontariosystems.com. "We are grateful for the trust placed in us by our market-leading clients. We remain committed to helping them grow their business opportunities using exceptional technology and around-the-clock access to a community of experts," said Hart. The Knowledge Base supplements, not replaces, the Ontario Systems Product Support Center. It can still be accessed through the Ontario Systems' call center or by logging an investigation online. ' The Knowledge Base increases access to "the vital information we share with our customers, and as far as we know it is the first of a kind in this industry," said Moorman. Accounts Receivable Management News 2008-06-27T21:17:40+00:00 http://www.ontariosystems.com/about/news_full/cutler_to_direct_debt_management_product_strategy_at_ontario_systems http://www.ontariosystems.com/about/news_full/cutler_to_direct_debt_management_product_strategy_at_ontario_systems#When:21:15:38Z MUNCIE, Ind., May 15, 2009 – Ontario Systems, a leading provider of revenue cycle management and collection management solutions for the debt management and health care industries, today announced that prominent collections technology expert Brian Cutler has joined the company and will lead its debt management product team. Cutler will be responsible for the strategic direction of all Ontario debt management solutions, including Collect Savvy, the next generation of Ontario’s market-leading FACS and Artiva collection applications. He also will be charged with developing future debt management products and services. Cutler joins Ontario from Arrow Financial Services, where he served as executive vice president and chief technology officer. He has 30 years’ experience in receivables management and is an acknowledged expert in the industry's systems, software applications and technology. “We’re excited to have someone of Brian’s industry thought leadership and experience join our team,” said Ontario Systems CEO Tony Reisz. “He was one of the original users of our FACS product, and has continued to provide valuable feedback as a client for over 20 years. His reputation and commitment to innovation will be invaluable assets to our debt management team as we strive to be the technology leader in this growing market. “I’m pleased and eager to join the Ontario Systems team,” Cutler said. “The company has a long history and a commitment to innovation that’s exciting for me and our clients. I’m looking forward to being part of what we all expect will be a great leap forward for the industry.” A pioneer in early predictive analytics in purchasing debt, Cutler helped build one of the most successful debt-buying organizations in the country before selling it to Sallie Mae, where he became vice president of technology for the company’s Asset Performance Group division. He has introduced a number of what have become the most common technologies, systems and practices in the industry today. A member of the Experian Collection Executive Council, Cutler has served on and moderated panels for Collection Advisor, and writes a monthly technology column for the magazine. He holds a bachelor’s degree in liberal arts from the University of Illinois. Accounts Receivable Management News 2008-05-15T21:15:38+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_integrates_paysimple_2.0 http://www.ontariosystems.com/about/news_full/ontario_systems_integrates_paysimple_2.0#When:21:17:53Z The recently released PaySimple 2.0 will soon be available to Ontario Systems' clients through the Link product. The Link product tightly integrates service providers with the Ontario Systems' accounts receivables management applications. This newest release, PaySimple 2.0, now offers the ability to set up one-time or recurring payments, using multiple payment types. The system easily allows payment schedules to be changed as requested by the consumer. When businesses choose Ontario Systems as their receivables management solution, they also choose to join a broader community, committed to their success. Ontario Systems provides a link to the larger receivables management community of more than 35 leading data and service providers. Accounts Receivable Management News 2008-05-14T21:17:53+00:00 http://www.ontariosystems.com/about/news_full/capio_partners_selects_ontario_systems http://www.ontariosystems.com/about/news_full/capio_partners_selects_ontario_systems#When:21:24:50Z Successful industry veteran, Jim Richards, recently partnered with Cindy Armstrong, Doug Sawyer and Mark Detrick to form Capio Partners, LLC. This experienced team selected Ontario Systems' Artiva product and an integrated VoIP telephony platform to launch and grow their new venture. "We have benefited from a successful partnership with Ontario Systems for more than a decade," said Richards, Capio's president and chief executive. "Ontario Systems consistently provides a platform for us to grow our business, and it is backed by outstanding service." Capio is focused on buying and servicing healthcare debt. With 40 collectors working in a 30,000 square-foot facility, the business expects to hire 250 employees and invest $100 million in healthcare debt purchases within three years. "When you are launching a new business with aggressive growth goals, you can't afford to take a chance with your technology platform," said Cindy Armstrong, Capio's chief operating officer. "We are confident that the Artiva platform and Ontario Systems' expertise will enable us to reach our goals, just as they have in the past." "Ontario Systems is extremely excited to, once again, partner with an industry leader like Jim and his team," said Mike Meyer, Ontario Systems' vice president for sales. "Partnering with companies such as Caprio leverages each company's expertise to produce a win/win environment. Our collective success is mutually linked."   About Capio Partners, LLC Capio specializes in buying and collecting self-pay debt from hospitals and from hospital affiliates specializing in the areas of pathology, radiology, anesthesiology and emergency room service. Capio's headquarters is in Atlanta and its collection operations are located in Sherman, Texas. The time is right to start anew in health care debt because the industry has a huge service void. Big debt buyers don't quite understand hospitals or healthcare debt. And the people who do understand them don't have the capital typically needed to buy the accounts. Capio works with small to mid-size collection agencies to buy debt from many of their clients and together works to collect on the accounts. Healthcare News 2008-03-20T21:24:50+00:00 http://www.ontariosystems.com/about/news_full/astra_achieves_iso_27001_certification http://www.ontariosystems.com/about/news_full/astra_achieves_iso_27001_certification#When:21:29:50Z Astra Business Services announced that it has received ISO 27001 certification using protocols built around Ontario Systems' Artiva Agency product. The certification allows Astra to continue its rapid growth as many large credit grantors require this certification to demonstrate appropriate consumer information security. "The Artiva Agency product provides the right platform for a company that wants to assure bullet-proof protection for consumers' non-public personal information. We achieved ISO 27001 certification with systems built around the Artiva Agency product. This technology is at the heart of our unconditional commitment to consumer protection that also encompasses office facilities, personnel, regulatory compliance and business processes," said Joe Costello, Astra's executive vice president. ISO 27001 certification is the highest level, international standard for evaluating a company's security policies and procedures, and its compliance with applicable laws and regulations. The ISO 27001 certificate provides qualified, independent evidence that Astra protects consumers' personal information. To achieve this certification, Astra underwent a comprehensive examination of its systems and processes by a major, international, third-party auditor. "Protecting consumer information must be a priority for every organization entrusted with this information," said Wil Davis, Ontario Systems' president and chairman. "Our products make it simple for organizations to create and follow appropriate protocols and regulations related to consumer privacy."   About Astra Business Services Astra Business Services is a venture-funded U.S. company with call centers at multiple locations in northern India. The company was created more than four years ago to enable carefully selected and extensively trained Indian university graduates to engage in complex problem resolution with U.S. consumers. Most of Astra's work to date has involved management of delinquent receivables. Astra has been assigned responsibility for more than 2.5 million accounts involving $1.75 billion. Corporate News 2008-02-13T21:29:50+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_releases_guaranteed_contacts_ip http://www.ontariosystems.com/about/news_full/ontario_systems_releases_guaranteed_contacts_ip#When:21:30:29Z Ontario Systems has announced that the next generation of the Guaranteed Contacts telephony platform will be built on the voice over Internet protocol (VoIP) technology that is rapidly becoming a business standard. "The decision has never been easier to choose Ontario Systems for your contact management needs," said Mike Meyer, Ontario Systems' vice president of sales. "Ontario Systems increases your choices by introducing an IP-based platform to go with our other telephony products." The Guaranteed Contacts IP product will be unveiled at the Collection Technology Summit in San Juan, Puerto Rico, and the Debt Buyer Association International Annual Convention in Las Vegas. Ontario Systems has partnered with Interactive Intelligence a global provider of unified business communications solutions, to create the Guaranteed Contacts IP product. Interactive Intelligence's experience with IP-based all-in-one communications software suite solutions and Ontario Systems' collection and telephony systems expertise will provide customers world-class technology and service. The Guaranteed Contacts Compact PCI architecture began the move to SIP technology. An IP-based telephony solution provides an even more efficient and flexible way to deal with changing business requirements and compliance issues. Guaranteed Contacts IP will be available pre-integrated with Ontario Systems' leading collection systems, or it can be installed as a stand-alone system. "The seamless marriage of Ontario Systems' software with the Interactive Intelligence all-in-one communications software suite positions clients to achieve their goals faster and better with lower operating costs," said Wil Davis, Ontario Systems' president and chairman. "All of our telephony products provide outstanding functionality, scalability and flexibility. The Guaranteed Contacts IP product will help companies become even more pro-active about how they manage their operations through supplementing their existing telephony equipment or through the purchase of a new system." To learn more about the Guaranteed Contacts IP product, visit Ontario Systems' booth at the Collection Technology Summit and the DBA International Annual Convention or call 800.283.3227. Guaranteed Contacts News 2008-01-24T21:30:29+00:00 http://www.ontariosystems.com/about/news_full/extendicare_to_improve_revenue_cycle_management http://www.ontariosystems.com/about/news_full/extendicare_to_improve_revenue_cycle_management#When:21:24:37Z Extendicare to Improve Revenue Cycle Management with Ontario Systems' Artiva Healthcare Product Extendicare recently selected Ontario Systems' Artiva Healthcare product to strategically manage their revenue cycle. The Artiva Healthcare system is a revenue cycle intelligence engine that effectively drives strategies. It includes a revenue process management tool set to optimally handle patient accounts, resulting in improved cash collections and decreased bad debt expense. Extendicare will use the Artiva Healthcare product to re-tool its self-pay and insurance follow-up process. The system will simplify the account management process by automating actions, driving account flow, and leveraging the organization's staff to perform higher level tasks more efficiently "The Artiva Healthcare product will allow us to streamline our revenue cycle processes and further strengthen our organization's financial position, allowing us to continue to provide exceptional care to our residents," said Doug Harris, Extendicare's interim chief financial officer, vice president and controller. "We are pleased to partner with an exceptional organization like Extendicare and look forward to working with them to improve their revenue cycle management," said Steve Beard, Ontario Systems' vice president for strategic relations.   About Extendicare REIT Extendicare REIT, through its wholly owned subsidiaries, operates 267 long-term care facilities across North America, with capacity for over 30,200 residents. As well, through its operations in the United States, Extendicare offers medical specialty services such as sub-acute care and rehabilitative therapy services, while home health care services are provided in Canada. The Company employs 37,800 people in the United States and Canada. Extendicare is committed to delivering quality, resident-oriented health care services in a cost-effective manner. The hallmarks of our care philosophy are dignity and respect; they guide our interactions with residents and their families, as well as with staff and business partners. Healthcare News 2008-01-17T21:24:37+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_technology_leadership_recognized http://www.ontariosystems.com/about/news_full/ontario_systems_technology_leadership_recognized#When:21:18:23Z Ontario Systems technology leadership and commitment to the accounts receivable management industry was recognized again with seven products in Collection Advisor's Top 100 Collection Technology Products for 2007. The Ontario Systems products receiving this notable award are: Artiva Agency - Collection application for third-party collectors Artiva Legal - Collection application for collection law firms Artiva Healthcare - Collection application for healthcare providers TSYS Collection and Recovery System - Collection application for financial services companies Guaranteed Contacts - Ontario Systems' proprietary, pre-integrated telephony platform GC IVR - Ontario Systems' proprietary, pre-integrated IVR Verified Contacts - Ontario Systems' proprietary, pre-integrated voice broadcasting system "We consider it a privilege to serve so many industry-leading companies in the ARM field," said Wil Davis, Ontario Systems' chairman and president. "After more than 20 years of serving this industry, we are humbled that our products continue to be well-received in the marketplace. We confidently look forward to the next 20 years of providing technology that helps our customers grow and prosper." With an industry-leading market share of agent seats in the third-party collection industry, Ontario Systems continues to grow. The company also provides technology to leading healthcare providers and financial services companies. Since its launch in 2004, more than 10,000 agents have converted to the Artiva platform. The company's vision continues to be to provide technology that allows customers to strategically manage their accounts and business to increase efficiency, maintain legal compliance, streamline management through ease of use and create growth. "Each product selected established their commitment to quality by surviving an independent review that appeared in Collection Advisor magazine this year," said T. Allen Rose, editor-in-chief of Collection Advisor. "We are pleased to recognize Ontario Systems' accomplishments as they continue to develop innovative solutions." Five Ontario Systems' products were named to the Collection Advisor's Top 100 Collection Technology Products for 2006. Accounts Receivable Management News 2008-01-15T21:18:23+00:00 http://www.ontariosystems.com/about/news_full/ontario_systems_artiva_product_surpasses_10000_seats http://www.ontariosystems.com/about/news_full/ontario_systems_artiva_product_surpasses_10000_seats#When:21:19:49Z Ontario Systems' Artiva collection application recently surpassed the 10,000 seat mark in just under four years since the product launch, making it the fastest growing product in the company's history. Ontario Systems' legacy product, the FACS system, took 10 years to reach 10,000 seats. "We have been pleased with the market's overwhelming response to this product," said Wil Davis, Ontario Systems' chairman and president. "We strive to create technology that simplifies the incredibly complex and competitive process of collections by providing the ability to strategically manage accounts. We are grateful for the trust our clients place in our products and are proud of our ability to help our clients retain their market-leading positions." Known for its ability to intuitively guide account representatives through the complete collection process, the Artiva system provides all of the necessary account information in one place and automates much of the process. "The Artiva Agency system allows our account representatives to become highly productive from the first day they are on the floor. The workflow applies our management expertise so they only have to focus on their talk-off," said Larry Smith, Nearshore Receivables Management's president and CEO. As security requirements increase throughout the industry, the Artiva product protects consumer information and helps clients remain compliant with applicable regulations and judicial rulings. "The Artiva Agency product provides bullet-proof protection for consumer information. We achieved ISO 20071 certification with protocols and security procedures built around the Artiva Agency product," said Joe Costello, Astra Business Services' executive vice president. Ontario Systems has achieved a SAS 70 Type 2 certification, with no exceptions, providing additional assurance and security to clients. The Artiva product recognizes that every business is unique and that in a competitive market, requirements often change. A collection application that can easily adjust to changing business rules and market conditions will increase organizational efficiency and profitability. "The Artiva Debt Buyer product streamlines our collection processes and procedures better than any collection platform we've ever been on. The system makes it simple to customize to our specific, and ever changing, needs and desires," said Kevin Howard, Phoenix Credit's IT Manager. Ontario Systems expects continued, significant growth in 2008. Accounts Receivable Management News 2008-01-10T21:19:49+00:00