Message Delivery On Demand

In the collections market, agencies face a regulatory landscape that’s constantly shifting. Recent decisions have changed the rules around the type of message you can leave for account holders. As a result you’re forced to leave detailed scripted messages to protect your business. However, this approach takes your collectors away from collecting money and it doesn’t guarantee that a compliant message will be delivered to every answering machine.

As an agency that plays by the rules, you need a solution that automates this unproductive “messaging time” and gets your collectors on to their next live contact as quickly as possible. A solution that doesn’t require an up-front capital investment or additional staff. A solution like Message Delivery On Demand (MDOD) from Ontario Systems.

With MDOD, your answering machine calls are sent “on demand” to our Hosted Center, where we create the customized, compliant message and deliver it for you. By automating this otherwise unproductive process, you reduce operational costs, improve efficiency and increase agent talk time with live speakers. And research shows that a customized message that includes the debtor’s spoken name increases response rates, too.

As a hosted service, Message Delivery On Demand allows you to simply pay for the calls you make, and avoid the costs of hosted dialing hardware. You get productivity and profitability all in one simple solution.