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Validity™
An add-on module to Guaranteed Contacts®, Validity simplifies regulatory compliance regarding mobile phone authorization and state contact regulations.
You don’t need to panic about the regulatory landslide you’re facing. Our Validity product is a compliance tool that fully integrates with the Guaranteed Contacts family of predictive dialers.
Mobile Phone Dialing Regulations
Recent federal rulings are causing a seismic business shift that could severely curtail your ability to contact account holders’ mobile phones and could potentially open you up to tremendous liability if you auto dial a mobile phone without permission.
Ontario Systems has the solution that lets you easily steer clear of the fallout. The Validity product is our complete mobile phone validation and authorization module that is fully integrated with our Guaranteed Contacts family of predictive dialers.
Ontario Systems’ Validity product can tell you whether an account holder tied to a mobile phone has authorized you to call that phone number. Validity enables you to evaluate phone numbers during campaign build and store mobile phone authorization recordings from account holders or clients. Validity automatically alerts account representatives when they are working accounts with unauthorized mobile phones.
Because of the Validity product’s tight integration with the Ontario Systems products, it provides a client-level setting that can grant blanket authorization if a client gains authorization from the account holder when the debt is incurred. That integration also will allow the GC Voice Trak™ product to record the debtor authorization and add a specific flag to that authorization recording.
State Calling Regulation Management
Complying with state and federal call regulations is time-consuming, tedious and nearly impossible to manage perfectly every time. Automating compliance from a centralized location increases compliance, reduces pool build complexity and improves productivity.
By performing the final compliance validation at dial time – and outside the pool-build – Validity removes redundant manual processes, enables supervisors to focus on business rules instead of state regulations, and lowers your liability risk by reducing the possibility of human error.
Following ACA’s interpretation of all applicable state laws and regulations, Validity applies these state regulations regarding time, frequency, and contacted person based on a phone number’s area code, allowing only approved phone numbers to be dialed. This integration also captures and stores statistical data for reports, identifying accounts which were blocked by state regulations. No other product evaluates phone numbers at dial time.
As the regulatory landscape continues to shift, we’ll respond with new Validity enhancements to keep your operation productive and compliant.
You knew there had to be a better way to protect your dialing operations.
You knew Ontario Systems would find it.
Make the one phone call that will protect your ability to make the thousands of daily calls that drive your business.
Validity
|
Feature |
Benefit |
|
Scrubbing mobile phone numbers during pool build |
It increases protection from litigation and also reduces labor required to scrub phone numbers |
|
Mobile phone authorization flag |
It increases the number of calls that can be made to mobile phones |
|
Blanket authority option |
It increases the number of calls that can be made to mobile phones because clients have obtained the authorizations as part of their standard processes |
|
Voice Trak recording authorization flag |
It prevents the loss of authorization recordings and allows you to quickly retrieve recordings to avoid litigation |
|
Collect screen alert |
Reduces the risk of litigation by stopping calls to unauthorized numbers |
|
Centralized maintenance of state restrictions |
Increases protection from litigation, reduces costs and increases productivity by eliminating steps while building dialing pools |
|
Ability to apply state restrictions based on area code and local time of the phone number being dialed |
Reduce risk of litigation while reducing effort to build campaigns |
|
Uses logic blocks/scripts with the state tables allowing for flexibility |
Saves time and allows flexibility to change quickly |
|
Time of day sensitive dialing rules within a pool |
Increases the number of calls that can be made and still comply with state regulations |
|
Quarterly updates to Restrictions regarding: calling hours, POE calling, unattended messaging |
Saves time during new pool build setup |
|
Best practice documentation provided for states which are subject to wide interpretation |
Reduces cost in setting up state regulations that are open to interpretation |
Contact your sales team to find out more about this innovative compliance add-on module and see how Validity works exclusively with Ontario Systems products.
FACS 17.0.2239 – Validity with mobile phone authorization and State regulation
Artiva 2.7 MR 8 – Validity with mobile phone authorization
Artiava HC 3.0 – Validity with mobile phone authorization
