Sponsored by Ontario Systems

In 2010, Lynchburg embarked on a cross-departmental process redesign project focused on internal procedures, technology, and Six Sigma techniques. Actions included process redesign, additional staff training, increase investment in pre-registration, implementation of new technology, reorganization of non-patient access reporting areas, and revisions to Lynchburg’s financial assistance policy. As a result of these efforts, Lynchburg was able to decrease A/R days by 46 percent, increase point-of-service cash collections by $3 million, while maintaining cost to collect at less than 3 percent.

After This Webinar You Will Be Able To: 
• Describe process redesign components that can be used to increase efficiency and maximize technology performance.
• Develop a plan for using Six Sigma concepts to create process improvements.
• Integrate clinical and leadership personnel into performance improvement initiatives.

Tools and Takeaways
• Sample patient access incentive program
• Examples of analytic tools used to distribute performance metrics
• Employee report cards for integrating performance metrics
• DNFB reporting tools

Recommended For  
CFOs, Revenue Cycle Executives, Directors, and Managers

This webinar is presented by Joseph Koons, Managing Director, Revenue Health and Melissa Viohl, Patient Access Director, both with Centra Health.

Register now >>

  March

22

  2:00 EST