GCFlex - Powered by TCN

New cloud-based dialer services quickly and easily add capability, capacity to your agency’s telephony system.

GCFlex, a cloud-based communications service offered by Ontario Systems, gives you an easy-to-implement way to quickly enhance your capabilities without the investment of a premise dialer.  It provides outbound predictive dialing, inbound IVR and high-volume messaging services in a flexible, pay-as you-go service model.

Offered through a partnership with TCN, a leader in hosted telephony, GCFlex features easy turn-up, real-time web-based reporting and streamlined data integration with the Artiva Healthcare system.

Boost your account representatives’ productivity with flexible capabilities

GCFlex includes these cloud-based capabilities:

• High-volume outbound messaging platform delivers FOTI-compliant messages for attended and unattended campaigns to patients. GCFlex can be easily customized to reflect your specific messages, and scaled up or down quickly to drive inbound volume to your account representatives.
   
• Full predictive dialer lets your representatives speak with more patients in a shorter time, listen to fewer answering machines and talk to more right parties. It supports VoIP and TDM agent connections with virtually unlimited capacity. Outbound dialing is adjusted to maintain target connect rates and hold times.
   
• Inbound IVR with self-cure script enables patients to use the IVR to make electronic payments, requests to speak with an account representative or collect other information.  As a result, you can service low-balance accounts for pennies, delivering incremental cost savings, allowing valuable representative time to be spent on high-balance debt. 

Streamlined with your Ontario Systems application

For Ontario Systems clients, GCFlex is easier to use and more tightly integrated than third-party dialer solutions.  Moreover, it stands apart from the competition in its own right, with industry-leading sub-second connect times that mean more right-party connections. 

• Adds IVR capability and flexible outbound messaging
   
• Complements your existing premise dialer
   
• Requires no up-front investment to access flexible capacity
   
• Per-minute charges based only on successfully connected calls keep costs low
   
• Easy to use and more tightly integrated than third-party dialers—you can import and export call results from GCFlex to your application
   
• Includes support for cell phone scrubbing for TCPA and local regulatory compliance 
   
• New scripts can be completed in 30 minutes, and new voice recordings can be added at no cost
   
• Ontario Systems provides product support, giving you fewer numbers to call in the event of problems