Self-Pay

You want a receivables management system that allows you to better manage internal collections before outsourcing debt to a collection agency. Our self-pay module empowers you to work more early-out accounts, reduce bad debt write-offs and lower fees paid to outsourcers and agencies.

A receivables management system should allow you to build work queues based on various collection parameters. This enables account representatives to work accounts as defined by management, eliminating misplaced or forgotten accounts. With managers selecting accounts included in the work queue and specifying the order accounts are worked, Artiva Healthcare allows your staff to be positioned for success.

Also available:

• Segment your self-pay accounts by balance and risk, driving them into targeted treatment strategies.
• Letters and letter series greatly improve your ability to work self-pay accounts. Timely and accurate communication improves your collection results.
• Capturing and managing promises-to-pay should be automated. With the right receivables management system, staff members learn only of promises not met. Satisfied arrangements progress without intervention.
• Contact Savvy, our integrated dialer, also offers an unattended messaging feature that allows you to touch every account, every week. Interactive voice response technology allows you to have an automated attendant around the clock. These technologies are powerful tools when working self-pay receivables.
• When your business rules deem your internal collection efforts are exhausted, your collection system should manage account placement with your agency partners. The automated workflow within our Agency Management module facilitates vendor placement, recall, reconciliation and reporting.

"I can't imagine a healthcare organization that wouldn't want to increase their calling capacity by 900 percent. That is what the Artiva Healthcare system did for us, increasing our self-pay calls from 1,500 a week to 14,000. The system paid for itself within the first six months of installation and in just the first year, we improved our self pay cash by $4.1 million. The Artiva Healthcare product is amazing!"

Doug Gardner
PFS Director, The Health Alliance