Verified Contacts

One key to using a contact management system to its fullest extent is trying to ensure account representatives speak only with patient.

Ontario Systems’ Verified Contacts system uses dialing and interactive voice response technology to increase right-party contacts. As the dialer senses an answer on an outbound call, the IVR uses pre-recorded messages in conjunction with text-to-speech technology to speak the contact’s name to ask for the account holder.

The text-to-speech technology plays a personalized message to the contacted party asking for the right party by name. If the right party is unavailable, the contacted party can indicate this without interrupting your account representative and the call is completed. If the person answering the phone confirms being the patient, the call is sent immediately to an account representative with a screen pop of the relevant account information. When the account representative receives the transfer, the normal account talk-off process can begin.

Based on rules you define, you can forego routing the right party to an account representative and instead place the party in the automated control of the IVR to create a payment arrangement. This allows you to further manage the verified contacts that are passed through to the account representative. For example, you may elect to pass through only those accounts above a certain balance threshold.

The Verified Contacts System may also be used for any outbound call notification to your patients such as appointment remeinders or to gather pre-registration information.

Ontario Systems provides a formula for successful collections. A part of Ontario Systems’ formula is the Verified Contacts system which works seamlessly with the Artiva Healthcare system and can significantly save account representative time and improve your bottom line, and ensure you are talking to the right party in compliance with HIPPA regulations