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Ontario Systems Press ReleaseOntario Systems Uses NMS Communications' Vision VoiceXML Server to Enhance Functionality, Performance of Industry-Leading Debt Collection Software SolutionMarch 21, 2007 Market Leader's Verified Contacts System Leverages Vision's Text-to-Speech Capabilities to Dramatically Increase Account Representative ProductivitySANTA CLARA, Calif.--(BUSINESS WIRE)--NMS Communications (NASDAQ: NMSS) a leading provider of applications and platforms for value-added services, today announced that Ontario Systems, the market leader in collection software solutions, is using NMS's Vision VoiceXML server to provide innovative and powerful features in its Verified Contacts right-party contact system to make its customers even more productive. Ontario Systems' Verified Contacts system uses dialing and interactive voice response technology to increase right-party contacts. As the predictive dialer senses an answer on an outbound call, the interactive voice response functionality uses pre-recorded messages in conjunction with the Vision server's text-to-speech technology to speak the contact's name to ask for the account holder or party responsible for the debt. With this functionality, Ontario Systems' applications can quickly validate that the right person answered the phone, increasing an account representative's opportunity to collect a payment or a promise-to-pay or to resolve customer satisfaction issues on an account. NMS's Vision VoiceXML Server provides operators and application providers like Ontario Systems the ability to rapidly develop and deploy new, innovative voice and video applications for IP, PSTN and 3G-324M networks and quickly assimilate new features such as text-to-speech-enabled functionality within their interactive voice response applications. "Ontario Systems' collection software is key to the productivity of the more than 55,000 account representatives at the top healthcare and financial services companies in the country who use our collection software every day," said Doug Allgood, Ontario Systems' vice president of research and development. "A leader in its field, NMS has been a trusted partner for enabling technology for many years. We've come to count on the high performance, scalability and reliability of its products and innovations like the Vision servers that allow us to enhance our offerings with features that deliver more value to our customers." "Ontario Systems is a leader in the collections software industry, with solutions like the Verified Contacts system that help their customers improve productivity and increase profits," said John Orlando, chief marketing officer for NMS. "This is just one example of the types of high performance interactive solutions that are made possible using the Vision VoiceXML server." About Ontario SystemsOntario Systems, LLC provides debt collection software to organizations that manage large volumes of accounts receivables. These include hospitals, collection agencies, collection attorneys and bankcard issuers. As the largest provider of receivables management products, including the Artiva, FACS and CT Vision systems, Ontario Systems is recognized throughout the industry as the leader in technology and customer service. With operations in Indiana and Ohio, it is a privately held company headquartered in Muncie, Ind. For more information, visit www.ontariosystems.com. About NMS CommunicationsNMS Communications (NASDAQ:NMSS) is a leading provider of applications and platforms that make possible the rapid creation and deployment of a broad range of value-added services, from voice mail to IVR to ringback and mobile TV. Visit www.nmscommunications.com for more information. Statements in this document expressing the beliefs and expectations of management regarding future performance are "forward-looking statements" within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are based on management's expectations as of the date of this document and are subject to uncertainty and changes in circumstances. Actual results may differ materially from these expectations due to risks and uncertainties including, but not limited to, uncertainty in communications spending, the implementation of the Company's strategic repositioning and market acceptance of the Company's new solutions strategy, quarterly fluctuations in financial results, the Company's ability to exploit fully the value of its technology and its strategic partnerships and alliances, the availability of products from the Company's contract manufacturer and product component vendors and other risks. These and other risks are detailed from time to time in the Company's filings with the Securities and Exchange Commission, including the Company's annual report on Form 10-K for the year ended December 31, 2005. In addition, while management may elect to update forward-looking statements at some point in the future, management specifically disclaims any obligation to do so, even if its estimates change. Any reference to our website in this press release is not intended to incorporate the contents thereof into this press release or any other public announcement. NMS Communications is a trademark of NMS Communications Corporation. All other brand or product names may be trademarks or registered trademarks of their respective holders. Contact:NMS Communications or Bock Communications Source: NMS Communications |