Enterprise IP Telephony Available from Ontario Systems

As the leading provider of collection technology, Ontario Systems wanted to continue to lead the field with a best-in-class solution for its Guaranteed Contacts telephony platform.

Ontario Systems’ next generation of the Guaranteed Contacts telephony platform is built on the voice over Internet protocol (VoIP) technology that is rapidly becoming a business standard.

“The decision has never been easier to choose Ontario Systems for your contact management needs,” said Mike Meyer, Ontario Systems’ vice president of sales. “Ontario Systems increases your choices by introducing an IP-based platform to go with our other telephony products.”

Ontario Systems has partnered with Interactive Intelligence, a global provider of unified business communications solutions, to create the Guaranteed Contacts IP product. Interactive Intelligence’s experience with IP-based all-in-one communications software suite solutions and Ontario Systems’ collection and telephony systems expertise will provide customers world-class technology and service.

The Guaranteed Contacts Compact PCI architecture began the move to SIP technology. An IP-based telephony solution provides an even more efficient and flexible way to deal with changing business requirements and compliance issues. Guaranteed Contacts IP will be available with Ontario Systems’ leading collection systems, or it can be installed as a stand-alone system.

“The seamless marriage of Ontario Systems’ software with the Interactive Intelligence all-in-one software communications suite positions clients to achieve their goals faster and better with lower operating costs,” said Wil Davis, Ontario Systems’ president and chairman. “All of our telephony products provide outstanding functionality, scalability and flexibility. The Guaranteed Contacts IP product will help companies become even more pro-active about how they manage their operations through supplementing their existing telephony equipment or through the purchase of the new system.”

Single "All-in-One" Platform

• Single point of administration, customization and reporting
• Reduced integration requirements compared to multi-point solutions
• Centralized multi-channel processing and inbound/outbound blending

Standards-Based

• Incorporates open standards such as SIP throughout – no proprietary SIP extensions for vendor “lock-in”
• Runs on commodity servers
• Comprehensive integration to third-party systems including PBXs, IVRs, call recorders, SIP hardware (e.g. telephones, gateways), workforce management packages, back office applications (CRM, ERP, etc.), databases, Web services, messaging platforms, and more

All-Software Architecture

• Eliminates fork-lift upgrades to enable incremental growth
• Offers virtually unlimited scalabilities
• Provides cost-effective disaster recovery
• Eliminates multiple points of failure for increased reliability

Breadth of Application

• Wide range of contact center automation, enterprise IP telephony, and business process automation applications