FACS : The Complete FACS Software Solution

Ontario Systems’ FACS system provides unsurpassed debt collection efficiency. Today, hundreds of companies use the FACS system to work accounts smarter and for less cost, providing satisfied customers and increased profits.

The FACS system’s modular architecture allows you to select a system and expand at your own pace. As your business grows, you can add integrated modules to perform predictive dialing, inbound call processing, electronic medical claims submission, electronic check writing, integration with independent service providers and more.

FACS Product Overview 1.77 MB, 800 X 600 View Presentation

CheckWriter

The CheckWriter module enables account representatives to obtain checking account information and print checks in-house. The CheckWriter product is seamlessly integrated with Ontario Systems’ products, which allows immediate bank account verification. The CheckWriter product minimizes data entry and eliminates turnaround time, since it eliminates the wait for a customer to mail a check.

CheckWriter Product Features:

• The business can print responsible parties’ checks in-house.
• Information immediately is verified from Ontario Systems’ products’ collect screens.
• The CheckWriter product can print the MICR line on blank check stock.
• Supervisor verification can be done immediately or by batch.
• The CheckWriter product allows you to add postdated checks.
• You can print checks directly from Ontario Systems’ products and also have the ability to print check registers.
• The product’s seamless integration with product databases allows report writer features to be used.
• The CheckWriter product uses the ABA file of 97,000 banks in debtor cash, new business and bank account verification. ABA updates the database quarterly.

ACH

Ontario Systems has integrated with the best-in-class electronic payment vendors to provide our clients an integrated solution.

Today, most consumers use electronic payments in all forms of commerce including paying outstanding debt. The account representative merely keys the necessary information into the FACS application.

Electronic payment applications provide strategic value to agencies. These benefits include:

• More payments
• Elimination of broken promises
• Fewer failed payments (NSF’s)
• Faster funding
• Reduced costs
• Unified reporting
• Automated payment data entry
• Automated returns management

FACS Workstation (GUI)

• User-defined windows allow you to respond to your clients by storing, retrieving and displaying client-specific information. You are not limited to hard-coded, custom-programmed database fields and display windows.
• Command procedures are automated FACS system processes that run at a time you specify. These can be scheduled to run nightly or other times.
• Event Tactics allow you to monitor every account in your database and ensure each is worked according to your instructions. Event Tactics provide you control over how accounts are worked and allow you to put your years of experience at your collectors’ fingertips.
• Client access and multi-level security allow you to provide clients access to accounts and reports. Multi-level security ensures clients can access only their information.
• The report writer allows you to create detailed or summary reports on work queues based on any system field. You can create ad hoc reports to compare fields or create reports on specific clients or account representatives.
• Automated statement and report generation allows client statements, reports and checks to be printed whenever desired Invoices and statements provide agencies with consistent, timely and accurate information.
• Automated account prioritization allows accounts to be assigned to collectors and groups accounts by disposition (i.e., broken promises, call-backs). With automatic account prioritization, collectors work the most profitable accounts first.
• The Client Compliance feature allows your agency to define work standards that require specific account actions within certain timeframes. If actions are not taken, you are alerted before the timeframe expires so accounts receive immediate attention.
• The Client Compliance feature ensures full compliance with federally mandated, due diligence requirements for student loans and clients who desire accounts to be worked in a specific manner.

Open FACS Workstation Demonstration

Telephony

The FACS system has a fully integrated dialer that can dramatically increase productivity by providing account representatives only live contacts.

The Guaranteed Contacts system is an inbound/outbound dialer designed to create a highly efficient and cost-effective method of contacting account holders. The system relieves account representatives of the dialing function, which dramatically increases productivity and provides a steady flow of contacts to the representative.

The Guaranteed Contacts system screens no-answers, answering machines and triple tones to provide only live contacts account representatives, which increases productivity by allowing representatives to deal only with calls that can result in account action.

Ontario Systems’ Verified Contacts system uses dialing and interactive voice response technology to increase right-party contacts. As the dialer senses an answer on an outbound call, the IVR uses pre-recorded messages in conjunction with text-to-speech technology to speak the contact’s name to ask for the account holder. This technology increases an account representative’s ability to speak to the right party and increases the chances of getting a payment, promise-to-pay or some type of action on the account.

The system also can monitor incoming calls. The Call-by-Call Blending feature places the highest priority on incoming calls while managing the flow of outbound calls.

Account representatives using the Guaranteed Contacts system use the FACS system’s collect screen; the system requires no dedicated terminal, PC or shortcut keys. All transactions and updates are online and in real time with the FACS system database, while eliminating busy signals, no-answers, answering machines and operator intercepts.

The Guaranteed Contacts switch selects numbers from a campaign and manages all dialing. When a call is answered, the system automatically places a note on the account containing the date, time, phone number called and the account representative ID or code. The account representative can enter additional notes or update other FACS system windows while speaking with the contact.

Verified Contacts

One key to using a dialer to its fullest extent is trying to ensure account representatives speak only with account holders.

Ontario Systems’ Verified Contacts system uses dialing and interactive voice response technology to increase right-party contacts. As the dialer senses an answer on an outbound call, the IVR uses pre-recorded messages in conjunction with text-to-speech technology to speak the contact’s name to ask for the account holder.

The text-to-speech technology plays a personalized message to the contacted party asking for the right party by name. If the right party is unavailable, the contacted party can indicate this without interrupting your account representative and the call is completed.

If the person answering the phone confirms being the account holder, the call is sent immediately to an account representative with a screen pop of the relevant account information. When the account representative receives the transfer, the normal account talk-off process can begin.

In another example, based on rules you define, you can route the right party to an account representative and instead place the party in the automated IVR to create a payment arrangement. This allows you to further manage the verified contacts that are passed through to the account representative, for example only those above a certain balance threshold.

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