Financial Assistance and Charity Care Processes

Healthcare environments are demanding more accurate and consistent measures of managing hospitals' charity care and financial assistance programs. A healthcare collections system that automates your charity care program to improve accuracy and provide a means to manage pre-qualifications, application requests and charity care decisions is essential.

The right receivables management system can reduce the need for paper processes through a powerful workflow engine with functionality that guides the account representative through the charity application process, providing an area to pre-qualify the responsible party for financial assistance. Management-defined rules can be implemented to determine the result of the qualification process which may include mailing a letter and application to the responsible party.

An automated charity care and financial assistance module provides an enhanced workflow process that can be quickly implemented and reduces account representatives' expended time.

“There's tremendous pressure from the federal, state and local governments on not-for-profit health systems to provide care for the underinsured and uninsured. With the Artiva Healthcare system, we have created a comprehensive charity care module that allows us to track and calculate results for the program we've set up.”

Bob LeWinter
Regional Claims Recovery Service

The benefits from an automated financial assistance process allow you to better manage application documents, calculate charity against federal poverty levels, calculate estimated cash reserves and provide audits of requests, approvals and denials. Offering best practices workflow processes that enforce your business standards and ensure a consistent charity care offering will help you maintain compliance with your charity care guidelines.

Charity Application Screen
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