Predictive Dialing

The Artiva Healthcare system has a fully integrated dialer that can dramatically increase productivity by providing account representatives only live contacts.

The Guaranteed Contacts system is an inbound/outbound dialer designed to create a highly efficient and cost-effective method of contacting account holders. The system relieves account representatives of the dialing function, which dramatically increases productivity and provides a steady flow of contacts to the representative.

The Guaranteed Contacts system screens no-answers, answering machines and triple tones to provide only live contacts account representatives, which increases productivity by allowing representatives to deal only with calls that can result in account action.

“Our total bad debt write-off is down to 1.9 percent. We are managing our receivables better now in house and for a fraction of the cost. I am confident we are doing as good of a job as a collection agency would do, if not better.”

It's simply a matter of survival. Hospitals have to manage their self-pay receivables more effectively in order to survive today.

Jim Logsdon
Vice President of Business Operations, Texas Health Resources

Ontario Systems' Verified Contacts system uses dialing and interactive voice response technology to increase right-party contacts. As the dialer senses an answer on an outbound call, the IVR uses pre-recorded messages in conjunction with text-to-speech technology to speak the contact's name to ask for the account holder. This technology increases an account representative's ability to speak to the right party and increases the chances of getting a payment, promise-to-pay or some type of action on the account.

The system also can monitor incoming calls. The Call-by-Call Blending feature places the highest priority on incoming calls while managing the flow of outbound calls.

Account representatives using the Guaranteed Contacts system use the Artiva Healthcare system's collect screen; the system requires no dedicated terminal, PC or shortcut keys. All transactions and updates are online and in real time with the Artiva Healthcare system database, while eliminating busy signals, no-answers, answering machines and operator intercepts.

The Guaranteed Contacts switch selects numbers from a campaign and manages all dialing. When a call is answered, the system automatically places a note on the account containing the date, time, phone number called and the account representative ID or code. The account representative can enter additional notes or update other Artiva Healthcare system windows while speaking with the contact.