Collecting Self-Pay Receivables in Today's Healthcare Environment

A receivables management system allows you to better manage internal collections before outsourcing debt to a collection agency. Increases in self-pay inventories mean that relying heavily on collection agencies before trying to collect money in-house can be a costly decision.

A receivables management system allows you to build work queues based on various collection parameters. This enables account representatives to work accounts as defined by management, eliminating misplaced or forgotten accounts. With managers selecting accounts included in the work queue and specifying the order accounts are worked, your staff is positioned for success.

Letters and letter series greatly improve your ability to work self-pay accounts. Timely and accurate communication improves your collection results.

Capturing and managing promises-to-pay should be automated. With the right receivables management system, staff members learn only of promises not met. Satisfied arrangements progress without intervention.

“I can't imagine a healthcare organization that wouldn't want to increase their calling capacity by 900 percent. That is what the Artiva Healthcare system did for us, increasing our self-pay calls from 1,500 a week to 14,000. The system paid for itself within the first six months of installation and in just the first year, we improved our self pay cash by $4.1 million. The Artiva Healthcare product is amazing!”

Doug Gardner
PFS Director, The Health Alliance

Standardizing and automating financial assistance and charity care programs has become expected. Automating these processes ensures accurate delivery and controls administration costs.

A complete dialer with a dialer and an unattended messaging feature allows you to touch every account, every week. Interactive voice response technology allows you to have an automated attendant around the clock. These technologies are powerful tools when working self-pay receivables.

When your business rules deem your internal collection efforts are exhausted, your collection system should manage account placement with your agency partners. Automated workflow facilitates vendor placement, recall, reconciliation and reporting.