TSYS Recovery - Recovery and Debt Collection Software for Credit Grantors

Asset Sales

The TSYS Collections and Recovery system includes a fully featured asset sales module. The asset sales process includes the ability to query the database to select accounts. Queries may be modified to model different selection conditions. Potential bidders are established within the system, and a masked bid file is submitted electronically to the various bidders. Accounts that may be in the internal collection phase or placed with another external vendor are recalled automatically and included in the final bid file. The accounts are marked as sold and associated with the winning bidder. System management tools generate reports and search for information to help you make important business decisions with confidence.

Internal Collections - Collect Screen

With the Artiva Recovery system, all necessary collection information is available at the account representative’s fingertips. Powerful system features — such as user-defined windows, tables, scripts and macro keys — empower the account representative with the relevant information.

Information displayed is relevant to the account representative’s function. Collections, legal or agency management information can be tailored to a representative’s specific task.

Internal Collections - Business Rules

The TSYS Collections and Recovery system allows companies to establish business rules to ensure accounts are worked in the appropriate manner. Workflow strategies can be created to align with your collection goals. As an example, workflow strategies can implement the call and contact process based on account risk. Managers easily can implement a “challenger” workflow and monitor the effect of different call and contact strategies. Managers also can easily schedule activities such as sending letters, attempting contacts and requesting skiptrace or credit bureau reports. The system also allows companies to define client-specific business rules based on contractual requirements.

Internal Collections - Pre-Charge-Off

With the TSYS Collections and Recovery system, you can score and prioritize accounts, ensuring the most collectible accounts are assigned automatically to your account representatives. All needed collection information is at the account representative’s fingertips to help you reduce delinquencies and account charge-offs.

Pre-Charge-Off Module

Work standards and account prioritization can be automated to increase the timeliness of collection activity on an account. Account representatives work accounts properly and on time, increasing overall productivity.

User-defined search criteria allow account representatives to access the system’s powerful search capabilities with the click of a button.

Account notes are stored in a standard window. The note function allows for unlimited notes, full search capabilities and word wrap.

Multiple document options are available. Account representatives can request letters and faxes and also can communicate by e-mail.

An integrated CheckWriter module allows account representatives to obtain account information and print checks in-house.

The Link product allows you to exchange data with independent service providers directly from the system.

Vendor Management - Placement Strategies

The TSYS Collections and Recovery system provides management with the ability to determine which accounts should be placed with external vendors. The process includes placement with the most appropriate agency, vendor management reporting and automated recall and replacement based on user-defined time frames. Ensuring accounts are worked properly is made easier through the system’s automated reconciliation function.

Vendor management activities include:

• Manage agencies and law firms
• Special handling situations
• Bankruptcy
• Probate
• Fraud
• Disputes

With the TSYS Collections and Recovery system, you can maximize your recoveries by placing the right account at the right place at the right time.

Workflow Management

The TSYS Recovery system allows companies to establish business rules to ensure accounts are worked in the appropriate manner. Workflow strategies can be created to align with your collection goals. As an example, workflow strategies can implement the call and contact process based on account risk. Managers easily can implement a “challenger” workflow and monitor the effect of different call and contact strategies. Managers also can easily schedule activities such as sending letters, attempting contacts and requesting skiptrace or credit bureau reports. The system also allows companies to define portfolio-specific business rules based on contractual requirements.

Reports

The TSYS Recovery system provides management with inventory and reporting control. Standard and user-defined reporting enables you to monitor collection and recovery activities.

The system also allows you to use ODBC-compliant applications to query the database and retrieve real-time data you can manipulate or present. The SQL/ODBC feature allows you to select and import live data from the system into your preferred reporting application on a networked personal computer. After the data has been imported, you can manipulate the data to produce reports, presentations or other data representations.

For example, collection statistics and aging reports could be pulled from the TSYS Recovery system database into Microsoft Excel or Crystal Reports. Pie charts or graphs could be constructed and displayed using the charting features, or collection information could be evaluated using data analysis tools.

The system also allows you to establish business rules for more control. Business rules can be implemented to ensure accounts receive the proper collection and placement strategy, which can be determined by asset sales, vendor management, internal collections or exception handling. Workflow strategies can be created to align with your collection and recovery goals. You can set parameters that establish minimum monthly payment or balance remedy arrangements.

Telephony

The TSYS Recovery system has a fully integrated dialer that can increase productivity dramatically by providing account representatives only live contacts.

The Guaranteed Contacts system is an inbound/outbound dialer designed to create a highly efficient and cost-effective method of contacting account holders. The system relieves account representatives of the dialing function, which dramatically increases productivity and provides a steady flow of contacts to the representative.

The Guaranteed Contacts system screens no-answers, answering machines and triple tones to provide only live contacts account representatives, which increases productivity by allowing representatives to deal only with calls that can result in account action.

Ontario Systems’ Verified Contacts system uses dialing and interactive voice response technology to increase right-party contacts. As the dialer senses an answer on an outbound call, the IVR uses pre-recorded messages in conjunction with text-to-speech technology to speak the contact’s name to ask for the account holder. This technology increases an account representative’s ability to speak to the right party and increases the chances of getting a payment, promise-to-pay or some type of action on the account.

The system also can monitor incoming calls. The Call-by-Call Blending feature places the highest priority on incoming calls while managing the flow of outbound calls.

Account representatives using the Guaranteed Contacts system use the TSYS Recovery system’s collect screen; the system requires no dedicated terminal, PC or shortcut keys. All transactions and updates are online and real-time with the TSYS Recovery system database, while eliminating busy signals, no-answers, answering machines and operator intercepts.

The Guaranteed Contacts switch selects numbers from a campaign and manages all dialing. When a call is answered, the system automatically places a note on the account containing the date, time, phone number called and the account representative ID or code. The account representative can enter additional notes or update other TSYS Recovery system windows while speaking with the contact.

Verified Contacts

One key to using a dialer to its fullest extent is trying to ensure account representatives speak only with account holders.

Ontario Systems’ Verified Contacts system uses dialing and interactive voice response technology to increase right-party contacts. As the dialer senses an answer on an outbound call, the IVR uses pre-recorded messages in conjunction with text-to-speech technology to speak the contact’s name to ask for the account holder.

The text-to-speech technology plays a personalized message to the contacted party asking for the right party by name. If the right party is unavailable, the contacted party can indicate this without interrupting your account representative and the call is completed.

If the person answering the phone confirms being the account holder, the call is sent immediately to an account representative with a screen pop of the relevant account information. When the account representative receives the transfer, the normal account talk-off process can begin.

In another example, based on rules you define, you can route the right party to an account representative and instead place the party in the automated IVR to create a payment arrangement. This allows you to further manage the verified contacts that are passed through to the account representative, for example only those above a certain balance threshold.

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