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ARM Industry Compliance

Insights and Tips for Your Collections Operation

Stay on Top of Your Biggest ARM Industry Opportunities and Compliance Risks.

A longtime advocate for the ARM industry, Ontario Systems Vice President and Chief Compliance Officer Rozanne Andersen is an internationally renowned and award-winning compliance specialist and thought leader with decades of experience in her field. Rozanne is passionate about helping ARM leaders understand and navigate change and complexity, strengthen their operations, and advance their business goals.

For information about Rozanne’s upcoming speaking engagements, check out the 2020 event calendar below.

2020 Event Calendar

Be sure to bookmark this page, and check back regularly for event updates!


The CFPB’s New Rules for Debt Collection: An Introductory Webinar on What Changed, What Stayed the Same, and What to Do About It (insideARM webinar)

November 2

Learn more, and register for this event.


Huddle 11 What are the Big Software Companies Doing in Reaction to the Rule? (ACA International webinar)

Date TBD


3PC Virtual Summit (TransUnion)

November 4–5


Mike Ginsberg’s Collection Revolution

November 9–13

Learn More about this event.


Ready to Text? Know the Compliance Requirements Before you Start

In this new eBook, Rozanne Andersen – Ontario Systems Vice President and Chief Compliance Officer – discusses all things text messaging, which has become consumers’ preferred communication method. From definition to execution, you’ll move forward with a thorough understanding of a complicated industry topic, including:


  • The nuances of text messaging
  • Obtaining and managing consent
  • Drafting your terms and conditions
  • Interpreting recent litigation

Boost collections. Lower costs. Close compliance gaps.

Your approach to innovation may be hindering your success. In this eBook, “The ARM Ecosystem: Advancing Beyond Integration,” you’ll learn what a holistic, seamless collections operation can do for you.