Hosted dialer, IVR and messaging capabilities. Automatic inbound/outbound call flow. Right-sized for your enterprise. Full integration with Ontario Systems’ core enterprise products. It’s the most powerful collection of compliant telephony solutions ever deployed in the ARM industry.
"We’re seeing increased dialing capacity, improved contact rates, and the fees our collectors are generating have increased from 30 to 35%."
Mark Boich, Operations Manager
JP Recovery Services
- Options for manual, power and predictive dialing campaigns
- Functionality to throttle by key parameters (hold time, abandon, etc.)
- Launch calls by clicking a number on-screen, numeral-by-numeral entry, or “push” command from the account rep’s desktop
- Answering machine detection, text-to-speech and IVR on every line
- Fully-blended inbound and outbound dialing campaign support with multiple inbound routes
- Integrated cell phone consent and scrubbing functionality
- Credit card number masking when recording account rep calls
- Compliance tools, including Call History, to assist with state and federal calling restrictions
- Account rep conversation management, including whisper, monitor, barge-in and commandeer
- Sophisticated, patented early media analysis on outbound auto and manual dials
- Reduce cost of ownership by leveraging hardware hosted at our facilities
- Raise account rep efficiency with a familiar browser and user interface
- Match the ebb, flow and growth of your business with scalable technology, and an absence of “per-seat” license restrictions
- Increase connect rates and reduce answering machines sent to account reps
- Retain critical business controls while continuing to dial cell phones manually
- Enhance call result reporting, and reduce bad number redials
- Gain insight, analysis and proactive advice to optimize contact technology and staff
- Improve dialing compliance with sophisticated tools
Keeping ‘Business-As-Usual’ in an Evolved Communications Landscape
Today’s contact management systems help even the highest-volume operations keep outbound initiatives efficient. Maintain profitable compliance across your business, and take the next step with this ebook from Rip Harris.