Product Overview
Omni Text™ expands your approach with a new option to reach consumers in their preferred channel – all tightly integrated within the current contact strategies in your collection system. This creates an ecosystem where consumers can be reached in complementary methods for a fully realized omnichannel strategy that has already experienced wide adoption in consumer financial services.
Omni Text™ Data Sheet
Features
- Initiate a text message from your application to a consumer
- Track consumer consent and revocation within your application
- Provide short codes that allow consumers to do self service through texting
- Build and use text message templates for efficient, consistent messaging
- Track texting attempts within your contact strategy, including managing bounce-backs
- Manage text message frequency by state and capture history to stay compliant
Benefits
- Improve consumer contact by using preferred communication channels
- Reduce agent time managing simple payment updates
- Enhance your omnichannel strategy to be more competitive and retain clients
- Stay compliant with rules and regulations for texting consent through state-by-state frequency limits
Ready to Text? Know the Compliance Requirements Before you Start
In this new eBook, Rozanne Andersen – Ontario Systems Vice President and Chief Compliance Officer – discusses all things text messaging, which has become consumers’ preferred communication method. From definition to execution, you’ll move forward with a thorough understanding of a complicated industry topic, including:
- The nuances of text messaging
- Obtaining and managing consent
- Drafting your terms and conditions
- Interpreting recent litigation