For Ontario Omni™ customers, inbound Interactive Voice Response (IVR) is just the first in a growing family of Omni Virtual™ solutions designed to offer consumers a convenient, no-hassle experience while freeing agents to handle more complex communications and focus on high-value accounts.
As we continue to roll out next-generation communication and self-help tools—including Intelligent Virtual Assistants (IVA) and chat bots, which are currently in development—we’ll make sure your business can continue operating and evolving in compliant, consumer-friendly ways.
Compliant, Consumer-Friendly Communications: What You Need to Succeed
Don’t let compliance fears hold you back. Communicate in consumer-friendly ways, and manage compliance with ease. Learn how an ARM ecosystem makes it all possible.