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6 Predictions for the Healthcare Industry and Revenue Cycle Management in 2020
The healthcare industry has seen transformational change in recent years. The ‘20s will bring even more change and uncertainty. Economic, market, and regulatory forces will continue to reshape the landscape, making it even tougher to navigate. With...
ARM Insights for 2020: Top 5 New Year’s Resolutions for Greater Collections Success
At the close of each year, I’m routinely asked to share new year’s predictions for the accounts receivable management (ARM) industry. Several publication editors have already asked me for my thoughts on what lies ahead in 2020. This year, however, I’m steering clear...
Government Operations and Constituent Service: A Look Ahead to 2020
If necessity is the mother of invention, the government sector’s growing push for change in the form of greater accountability, increased efficiency, and improved public service is bound to gain steam in 2020. In fact, 2020 could be both a breaking point and a banner...
Why Ransomware Is Serious Business (and How to Minimize the Threat)
Everywhere you look these days, it’s in the headlines: another healthcare network, business, or government entity has suffered a debilitating ransomware attack. What used to be a curiosity is now a raging epidemic that shows no signs of slowing—and no sector is...
5 must-have reporting tool requirements to improve service and results
More government compliance and technology leaders are underscoring the importance of using data to achieve operational excellence. Relevant, reliable, ongoing reporting is vital to long-term operational success because it keeps staff on track while...
For Leading Collection Agency, Ontario Reports™ Offers Simpler, More Sophisticated Reporting
Asset Recovery Group (ARG), a premier collection agency with 5.8 million account records and a growing client base, was struggling to fulfill extensive reporting requirements and glean timely business intelligence from its FACS® database. ARG’s overburdened team...
How to create alignment between hospital practices and RCM functions
It’s no secret that healthcare providers are consistently dealing with stress from reduced reimbursements and lowering margins. In a guest post for Healthcare Business & Technology, Shawn Yates, director of product management for Ontario Systems,...
A 5-Step Dive into HIPAA Compliance for Email and Text
Last week, I wrote about email and text guidelines the American Medical Association (AMA) set forth to help healthcare providers ensure their electronic communications comply with the Health Insurance Portability and Accountability Act (HIPAA). Thanks to this...
Electronic Patient Communications in the Wake of HIPAA: The Ban Has Lifted
Healthcare providers remain skittish when it comes to email or text communications, and their reluctance is understandable. Historically, both email and text messages were considered inherently unsecure modes of communication. In addition, many healthcare providers...
How to Use Email and Text for Collections Without Getting Burned (Part 2)
If you read part 1 of this two-part blog series or listened to part 1 of our AccountsRecovery.net webinar “Email Is Hot, Texting Is Hotter: Don’t Be the First to Get Burned,” you might have found some of our comments surprising. Perhaps you left with more questions...
How to Use Email and Text for Collections Without Getting Burned (Part 1)
Is communicating via email and text still a pipe dream for your collection operations? If so, you might want to settle in and keep reading. It really isn’t as scary as you might expect. Despite the high costs and marginal returns of relying on phone calls and...