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Shawn Yates

Shawn Yates

Director, Healthcare Product Management

Shawn Yates has more than 20 years of experience in revenue cycle management, spanning both payer and provider sides, as well as a strategic leadership role at Experian Health. As a product leader for Ontario Systems, Shawn offers a broad knowledge of the entire revenue cycle process – from registration to back-end collection operations. This knowledge, combined with innovative products from Ontario Systems, enables Shawn to create high-value solutions that help providers address their revenue cycle challenges.

Posts by Shawn Yates

3 Opportunities to Align the Hospital and Practice with RCM Functions

While healthcare providers continue to feel stress from reduced reimbursements and lowering margins, those issues can be conquered largely through the effective collection and use of data, along with good old-fashioned communication. That’s the conclusion from a panel...

Call Insurance Companies the Right Way, and Find Your Productivity Improvement Magic Bullet

  Need evidence of healthcare’s continuing financial challenges? Recently, Moody’s announced not-for-profit hospital margins are at a 10-year low. Congress continues to look at more budget cuts in federal reimbursements. The ACA continues to lose members, pushing...

What Were the Big Topics Shaping HFMA’s Conversation This Year?

  At HFMA’s Annual Conference this year, tech-enabled productivity enhancement was the big solution on everyone’s mind when it came to healthcare’s biggest challenges. Providers are certainly facing real financial issues at the moment, with a balancing act driven by a...

Discover the Productivity Edge You Need at HFMA’s Annual Conference Next Week

  Over the past 10 years, patients have seen a steady rise in their out-of-pocket healthcare expenses. Not shockingly, a key contributor to this increase is the popularity of high-deductible health plans, toward which employers are gravitating in order to control...

4 Tactics to Improve Productivity in Your Healthcare Revenue Cycle Process

  Healthcare providers hear a lot about improving productivity in the revenue cycle process, but solutions that would remove obstacles blocking that road are few and far between. Chief among these are issues including higher patient enrollment in HDHP coverage plans,...

Healthcare Technology Outsourcing is On The Rise – Here Are 3 Big Reasons Why

  Impossible projects, crazy deadlines, and short staffing present a bigger challenge than their own resolution: They draw focus away from important revenue cycle functions that maintain positive margins. Caring for the patient is, of course, the healthcare provider’s...

Here’s Why Collecting Self-Pay Dollars Matters Even More Today

  The environment for patient out-of-pocket amounts continues to trend negatively for providers, as high-deductible health plans continue to raise out-of-pocket expenses for patients. As shown in the Kaiser/HRET Survey of Employer-Sponsored Health Benefits 2006-2017 –...

How Will the Federal Budget Deal Impact Healthcare Receivables?

  By now, most people are aware of the two-year budget deal recently passed by Congress ending the U.S. government’s shutdown. The deal makes some significant changes to how the government will handle its budget process, while solidifying some of the policy agenda...

Catch Up with the Digital Age Using These 3 Transitional Healthcare Strategies

  The digital age is here. More than a hundred million Americans walk around with a cell phone-sized computer. They correspond via text, email and mobile websites on a regular basis. They use these tools to satisfy their financial obligations, and they expect any...

Are You Missing Value-Based Payments? Patient Experience Is Key

  The 2016 InstaMed Trends in Healthcare Payments Report indicates 58% of patients polled wanted to pay their healthcare bills online, and 61% were interested in using mobile payment methods like Android or Apple Pay to pay their healthcare bill. In this day and age...

Manage Rising Self-Pay Account Volumes with These 3 Key Disciplines

  A recent CDC publication states 39% of Americans between the ages of 18-64 in 2016 were enrolled in High Deductible Health Plans (HDHP), up from 26% in 2011. This 13% increase means a larger percentage of a provider’s patient accounts now require them to collect the...

Leading Healthcare Providers Rely on These 3 Disciplines for Efficient Denials Management

  Managing denials is a critical part of any revenue cycle process. And even though denials are related to insurance claims, their dynamics around how they are worked require that you examine them as a singular process. When it comes to denials management, review...