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RCM Reality Check: How Healthy Is Your A/R Operation?

This is an introduction to our OS blog 2.0 series highlighting costly RCM issues and what providers need to address them. Across the healthcare finance industry, shrinking operating margins (which fell from 1.8% in 2017 to 1.7% in 2018) are making...

Data Privacy Laws: Is Your Business Ready for What’s Coming?

On July 11 in Washington, D.C., the U.S. Chamber of Commerce hosted #DataDoneRight, a one-day summit highlighting the policy issues surrounding businesses’ use of consumer data. It was an engaging, eye-opening event that drew together a variety of stakeholders and...

3 Ways Tech Integration Is Failing ARM Businesses

This is the first of four posts in our OS blog 2.0 series highlighting the “ARM ecosystem”—what it is, how it works, and how ARM businesses can benefit by adopting this approach.  In their quest for market dominance, more and more collection agencies are vying to...

ACA International Members Clamor for Text and Email

Members of the trade group ACA International, the Association of Credit and Collection Professionals, have always placed compliance, training, and innovation as guide posts for their collection operations. This year is no exception.During ACA’s recent convention and...

News You Can Use: The Ontario Systems Blog, Version 2.0

Whether you’re a longtime subscriber or an occasional reader, you probably know what to expect from the Ontario Systems blog. Over the past five years, we’ve done our best to tackle complex industry issues, challenge norms, and offer expert advice for improving...