Press Enter to Search

With nine U.S. billing centers and roughly 12,000 inbound patient calls daily, FALCK USA needed to standardize and streamline its self-pay operations. Reps had no easy way to verify data, patients couldn’t get timely information, and the billing process was cumbersome and prone to errors and delays.

After moving its operations to the cloud via Ontario Systems’ Artiva HCx® solution, FALCK USA unified its billing centers and operations nationwide—with average call times cut in half, reduced inbound call volumes, increased cash recovery, and fewer days in A/R.

Read More