GetixHealth, a leading provider of revenue cycle management (RCM) services to the healthcare industry, has experienced substantial growth over the past several years. With 250+ A/R agents across the globe, the company needed a better way to manage performance.
Like many healthcare providers and RCM service providers, GetixHealth was struggling with big hindrances on the back end of the revenue cycle. Among the biggest was a lack of visibility into what collectors were doing during and between phone calls with payers.
With the addition of Artiva Magnify, a simple, EHR-friendly solution, the company slashed payer hold times and increased claim follow-up efficiency by 60%.