Inspired People. Passionate Leadership.
Our leadership team is a passionate group, focused on using their knowledge and skills to help our clients manage the business issues they face every day. With centuries of combined years of service, our leaders come from many backgrounds, but share a desire to make a difference in the receivables industry. Through their insight, enthusiasm and vision, they inspire our staff to create solutions that bring value to our clients’ organizations and enhance the customer experience. Learn more about our leaders here.
As the CEO of Ontario Systems, and co-founder along with Wil Davis, Ron is the primary driver behind the company’s products and core strategies, and has been helping shape the receivables management industry for more than 35 years.
Formerly General Motors’ Computers in Manufacturing Committee Director, responsible for more than 400 GM facilities, his vision and guidance have played major parts in corporate development across a number of different operations beyond healthcare, ARM and government, including semiconductor equipment manufacturing, environmental and metallurgical laboratory testing, private and public foundation governance, publicly-owned banking, oil equipment manufacturing and real estate development. Along with Ontario Systems’, he currently sits on boards with First Merchants Bank, Innovation Connector, the George & Frances Ball Foundation, Ivy Tech State College Foundation, Ascend and others.
In his words, “I believe strongly that a people-centric culture is the only one that allows us to meet long-term goals. Investing in that culture has enabled us to serve customers in ways I wouldn’t be able to dream up on my own. That service enables us to support our industry, and it’s from that industry that we derive our very existence. Nearly every opportunity we have today, or will ever have, is related to our ability to create and ensure that kind of customer satisfaction.”
Ron holds degrees in Industrial Management, Economics and Finance from Purdue University and Ball State University.
Jim is an industry veteran with over 30 years of experience in receivables technology. He joined Columbia Ultimate in 1984 and became Vice President of research and development. Jim’s forward thinking and leadership has enabled ARM industry leaders to incorporate innovative technology into every aspect of their businesses, resulting in dramatic improvements in efficiency and profitability. Jim has been in involved in every aspect of technology, from QA and support, to HR and finance. He is a firm believer and practitioner that ethical, customer relationships are key to the success of any business. Jim has a B.S degree in Accounting from BYU and an MBA from the University of Portland.
A passionate advocate for the accounts receivables management industry before Federal and state legislative and regulatory bodies, Rozanne’s 20 plus years as General Counsel, Chief Lobbyist, Executive Vice President and CEO of ACA International The Association of Credit and Collection Professionals, and her experience as an attorney in private practice specializing in banking and financial services, have made Rozanne one of the most respected experts in the industry.
As the Chief Compliance Officer for Ontario Systems, Rozanne is responsible for driving the company’s consumer financial law compliance program, designing innovative compliance solutions for Ontario Systems’ RCM, ARM and GOV products, and leading the company’s Compliance Consulting Services and Compliance Outsourcing programs. Her influence over compliance enhancements integrated in the Ontario Systems product suite helps our clients solve their most challenging legal issues, mitigate risk and navigate an increasingly complex regulatory and legislative environment. Rozanne earned her J.D. from the William Mitchell College of Law.
Roger has worked in the ARM industry for more than 25 years, having filled a variety of senior leadership positions across multiple technology, agency, and business process outsourcing verticals. Today, he leads our clients from contracting through go-live, helping to translate the unique properties that give them an edge into automated, highly-efficient processes driven by technology.
Integrity, passion and a creative perspective have given Alex an edge during his time with Ontario Systems, and as an 11-year partner with Ice Miller LLP’s intellectual property group. Clients ranging from software vendors to startups to large hospitals have all sought Alex’s information technology expertise, and tapped his consult to achieve real results across a variety of legal faculties. His experience with licensing, tech transactions and patent law comes on the heels of a J.D. from the Indiana University School of Law.
A strong leader with a public accounting background and experience in both finance and HR, Dave has driven successful acquisition and financing activities for more than 20 years. Serving roles that have included Vice President – Administration and Chief Financial Officer, and in his current position, Dave has been responsible for financial reporting including interim and year-end audited financial statements, budgeting, forecasting and cash management. He is also responsible for banking relationship management and reporting as well as tax compliance. Dave holds a B.S. in Accounting and Management from Ball State University and is a CPA.
Nearly 20 years in the trenches, a variety of roles including product direction, strategy, and business development, and deep knowledge of collections operations have made Jason a go-to resource for many of the country’s most-successful ARM organizations. International receivables management and entrepreneurial experience have shaped Jason’s outlook as he’s led Ontario Systems’ revenue generation efforts, which include leading the company’s sales, marketing, product and services teams, with a focus on growing the company’s business in all markets served. Jason holds a Bachelor of Science degree from Ball State University in Finance.
R. Fred Houston
R. Fred Houston
For more than 30 years, Fred has championed knowledge-based solutions driving collection productivity and effectiveness as President and CEO of both Columbia Ultimate Business Systems and the Intellitech Group. His relationship-driven business model has made game-changing tools developed by his companies an integral part of his customers’ strategies, and himself a trusted partner in their growth and development. Educated in Social Psychology and Sociology from the University of Utah and BYU-Idaho respectively, Fred is also a noted speaker on debt recovery issues. Exemplifying dedication to the credit and collection industry, Fred has served three terms on ACA International’s Board of Directors, has served on the GRCA (Government Revenue Collection Association) Board of Directors, and is a two-time recipient of ACA International’s Affiliate Member Award of Excellence.
Jill’s experience in C-suite and front line operational environments has enabled her to be an adviser and thought leader in people strategies development and culture transformation at Ontario Systems. She takes an innovative approach to employment branding, acquiring and developing talent, paired alongside programs and infrastructure focused on building a healthy, growing and engaged work environment. Through her tenure, Ontario Systems has been recognized as an Indiana Best Places to Work employer, Indiana Achieve Well 5 Star recipient and When Work Works award winner. In 2013, Jill was named Indiana's Human Resources Professional of the Year and a Bronze Stevie Award recipient. She holds a B.S. in Economics from Purdue University and is a certified Senior Professional in Human Resources
Customer service is Jay’s passion, and customer satisfaction has been the result since he joined Ontario Systems in 1994. His responsibilities ensure our clients are well-represented not only in the field, but in our board room, where their collective voice is heard not only by salespeople and support managers, but our leadership team. Jay has been the driving force behind many of Ontario Systems’ greatest service innovations, helping the organization to continually reinvent itself with customers in mind. Jay has served many roles here, including Client Executive and Vice President of Transformation, and holds a degree from the University of Louisville.
Studies at MIT and Harvard Business School, and experience as a strategy consultant with Integral and McKinsey & Co. have shaped Melissa’s outlook on business strategy, process improvement and operations – expertise she’s applied at Ontario Systems since 2010. As Executive Council Moderator with Collaborative Gain, she’s helped a number of executives sharpen their core competencies by creating environments where proprietary information, best practices, and leadership techniques for technology-driven organizations are shared comfortably among participants. She applies that broad experience while helping to steer the company each day.
Casey has more than 15 years of combined experience with Ontario Systems in sales, marketing and product management. Connecting our corporate activities to business outcomes, his teams formulate new product strategies, create lead generation, and drive branding and creative services efforts. His go-to-market experience in the banking and finance spaces in the United States and United Kingdom offer a unique perspective to his company and leadership team. Casey earned a B.S. from Miami University (Ohio) in Business and Management Information Systems.
Michael has spent more than 12 of his 18+ years in technology leadership with Ontario Systems, lending expertise to dozens of initiatives that have helped solve the most complex business problems for, and with our clients. His focus lies on open, loyal relationships with customers, which he sees as the foundation for constant improvement across the enterprise. “The people matter above all else,” he says, “If you lose sight of that in favor of the numbers, you’re no longer conducting good business.” Michael studied electrical engineering at Rose-Hulman Institute of Technology and holds a B.S. in Computer Science from Ball State University.