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The COVID-19 pandemic has forced many of us to adapt to the new normal of working remotely. But for hospital call centers, this presents a challenge.

In this article with Healthcare Business & Technology, Shawn Yates discusses how, with the right software tools, healthcare providers can track work-from-home agents, measure their performance and much more.

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Posted by Shawn Yates

Shawn Yates serves as Director of Product Management for Ontario Systems, defining the company’s strategy for product and service offerings in the healthcare market. With over 20 years of experience managing self-pay receivables and collection operations for a top 20 healthcare system, Shawn’s background also includes working for a national outsourcing company helping clients manage their insurance and self-pay receivables, and Experian Health, the largest data and analytics company in the country.
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