Indian River County Clerk of the Circuit Court and Comptroller Set to Implement RevQ+® for Improved Efficiency and Constituent Service
MUNCIE, Ind. (January 30, 2020) – Ontario Systems, a leading provider of enterprise software that automates complex workflows and accelerates revenue recovery for clients in the healthcare, accounts receivable management (ARM), and government markets, has been chosen by the Indian River County Clerk of the Circuit Court and Comptroller in Vero Beach, Florida to help streamline and enhance compliance operations through the implementation of Ontario Systems’ RevQ+ software.
With the goal of nurturing compliance by helping constituents meet their financial obligations more easily, the Indian River County Clerk of the Circuit Court and Comptroller will use the RevQ+ solution to engage constituents via text messaging, Interactive Voice Response (IVR
), and automated payment options. The platform will enable constituents to receive automatic payment reminders and notices and use self-service tools to manage their accounts, thus improving efficiency, service quality, and compliance results.
“As public servants, our duty is to help our constituents resolve their cases as quickly as possible,” says Indian River County Clerk of the Circuit Court Jeffrey R. Smith, CPA, CGFO, CGMA. “By empowering individuals to communicate and pay on their terms, RevQ+ will reduce the need for driver’s license suspensions and outside collection agencies
—a welcome change benefiting our constituents and the public at large.”
The office’s RevQ+ implementation, which is scheduled to begin in March, will also reduce employee burdens. Automated workflows
will eliminate repetitive, time-consuming tasks, while self-service account management tools will free staff to assist with more complex cases.
“RevQ+ will help us make best use of our limited resources,” says Chief Deputy Courts & Recording Cindy Carlsward. “Without automation, meeting administrative demands has been a struggle for our small staff. They haven’t had enough time to devote to nurturing compliance. We look forward to changing the equation and providing more hands-on, high-quality constituent service.”
“We’re honored to partner with the Indian River County Clerk’s office to help the team advance their service and operational goals,” says Ontario Systems Vice President and General Manager Jay Moorman. “The changes they’ll see right away with the RevQ+ solution will translate to a more nurturing constituent experience and stronger service to the public. We’re excited about what lies ahead for them in the near future and in the years to come.”
About the Indian River County Clerk of the Circuit Court and Comptroller
The Indian River County Clerk of the Circuit Court and Comptroller maintains court records for the Indian River County Circuit Court, helps constituents meet their legal obligations, and serves as the accountant and official record keeper for the Board of County Commissioners. In its quest for excellence in customer service, the Clerk’s Office strives to provide services as directed by law in an accurate, timely, courteous, and cost-effective manner.
RevQ+ is an industry-leading software solution that nurtures a more compliant collections process for government offices of all sizes. Powered by Ontario Systems’ RevQ® technology, RevQ+ automates collections functions to streamline workflows, lower administrative burdens and costs, improve constituent communications, and optimize revenue recovery.
About Ontario Systems
Established in 1980, Ontario Systems is a leading provider of enterprise software designed to improve operations and revenue recovery for clients in the healthcare industry and the accounts receivable management (ARM) market as well as federal, state, and local governments. Headquartered in Muncie, IN, with additional offices in Vancouver, WA, and Albuquerque, NM, and 500+ employees in 28 states, Ontario Systems offers a full portfolio of leading software platforms including the Artiva family of products, FACS, TCS, RevQ®, and Ontario Omni®. Ontario Systems serves 600+ hospital network customers—including 5 of the 15 largest hospital networks—that actively manage over $40 billion in receivables collectively, as well as 8 of the 10 largest ARM companies and more than 600 federal, state, and municipal government clients in the U.S. Ontario Systems’ portfolio also includes Justice Systems solutions such as FullCourt Enterprise™, whose integrated technologies empower state and local governments to manage court cases, process online payments, and automate revenue and recovery processes.
To learn more about Ontario Systems, visit www.ontariosystems.com or www.justicesystems.com.