Largest U.S. county by population will use new receivables platform to collect more than $30 million annually
MUNCIE, Ind. (March 12, 2019) – Ontario Systems, a leading provider of case management and enterprise revenue cycle management software to the healthcare, accounts receivable management, and government markets, announced today that Los Angeles County – the largest U.S. county by population – has successfully converted to the Ontario Systems RevQ® solution. The County of Los Angeles Treasurer and Tax Collector and Probation Department is using the system to run its receivables operations and expects it will help to recover more than $30 million in delinquent account collections annually.
“The Treasurer provides a variety of services to Los Angeles County, including collections for the Department of Public Social Services related to Cal Fresh, CalWORKs, and General Relief overpayments, as well as the collection of delinquent debt owed to various County departments,” says Jay Moorman, Vice President and General Manager, Ontario Systems. “In addition, the Probation Department enforces financial orders of the Superior Court by collecting victim restitution, fines, and fees. Monthly, the Treasurer distributes approximately $284,000 in restitution payments alone to approximately 2,300 victims.”
The new system will help Los Angeles County address its growing business needs, while providing a platform based on current technology that will allow greater flexibility for future development and enhancements. The County will take advantage of many new features, including:
- Automated work lists, workflows, correspondence, dialer, and outsourcer forwarding
- Customized user screens and reports
- Integrated skip tracing capabilities
- Custom payment plans
- Management of joint and several accounts
Los Angeles County selected these advantages in a competitive bid and expects the RevQ solution to simplify their collection processes, account for court-ordered debt, and realize a number of other key benefits.
The process of converting to the RevQ solution was successfully accomplished on-time and on-budget. Over 30 separate interfaces were developed for the County’s staff, with an additional 35 custom reports built for this project alone. Ultimately the system will house 2.6 million accounts and accommodate 200 separate users.
“Our clients who use the RevQ software have a much better idea of their efficacy, and how to adjust strategy and execution to meet important revenue recovery goals,” says Ontario Systems President Jason Harrington. “Local, county and state governments across the country use the technology to remove guesswork and collect efficiently on behalf of their constituencies. We’re proud to continue supporting organizations like Los Angeles County who define optimized government receivables. We look forward to seeing how they and our other customers continue using the RevQ software to improve public revenue recovery.”
About Ontario Systems
Ontario Systems is a leading provider of court case management and enterprise revenue cycle management software to the healthcare, accounts receivable management, and government markets. Established in 1980 and headquartered in Muncie, Ind., Ontario Systems offers a full portfolio of leading software platforms, including Artiva RM™, Artiva HCx™, Contact Savvy®, RevQ®. In April of 2018, Ontario Systems acquired Justice Systems and has now added the FullCourt Enterprise® and CitePayUSA® solutions to its list of software platforms. Ontario Systems’ industry-leading customers include 5 of the 15 largest hospital networks who actively manage over $40 billion in receivables collectively, as well as 8 of the 10 largest ARM companies and more than a hundred federal, state and municipal government clients in the U.S.