- Laura Jensen, Chief Acquisitions Officer, Absolute Resolutions Corporation (ARC);
- Tim Haag, President, State Collection Service; and
- David White, Senior Vice President, Performant.
A Study in Contrasts: 30 Days Ago vs. Today
David White, Performant
Laura Jensen, ARC
Tim Haag, State Collection Service
Meeting the Challenge of Managing Remote Workers
David White, Performant
Tim Haag, State Collection Service
Engaging Consumers and Patients Suffering Hardships
Laura Jensen, ARC
David White, Performant
Tim Haag, State Collection Service
Keeping Remote Teams Connected and Energized
Tim Haag, State Collection Service
David White, Performant
Managing Compliance and Client Communications
David White, Performant
Tim Haag, State Collection Service
Lessons Learned
Laura Jensen, ARC
Tim Haag, State Collection Service
David White, Performant
Catch Up on Previous Discussions, and Join Us Next Week
- Navigating the Crisis: What ARM Agencies Must Do to Say on Course and Compliant
- 10 Things You Need to Know About the CARES Act and SBA Loans
Info and Insights You Won't Want to Miss
On the OS Blog, we aim to give you the right mix of high-level views, tactics, and tools you can use to optimize your collection operations and results. Subscribe today for a steady stream of practical, empowering content delivered to your inbox weekly.
Disclaimer: Ontario Systems is a technology company and provides this blog article solely for general informational and marketing purposes. You should not rely on the content of this material for any other purpose or as specific guidance for your company. Ontario Systems’ advice, services, tools and products described herein do not guarantee compliance with any law or industry standard. You are ultimately responsible for your own company’s actions and compliance efforts. Because everyone’s situation is different, you must consult your own attorneys, accountants, and/or other advisors to obtain specific advice on your company’s compliance, legal, tax, regulatory and/or other business needs. Despite Ontario Systems’ efforts to provide current and up-to-date information, you need to recognize that the information contained herein may become outdated quickly and may contain errors and/or other inaccuracies.
© 2020 Ontario Systems, LLC. All rights reserved. Information contained in this document is subject to change. Reproduction of this publication is not permitted without the express permission of Ontario Systems, LLC.

A Brief Guide to the CFPB Final Rule: 7 Big Takeaways and 6 Practical Tips for Debt Collectors
The ARM industry waited in tense anticipation of the Consumer Financial Protection Bureau’s (CFPB) final rule for what seemed like an eternity. You probably spent significant time educating yourself on the proposed rule, and laying the groundwork to an...

Are Your Debt Collection Communications Timed Right?
Of any year in recent memory, 2020 has been the most turbulent and unsettling. COVID-19, civil unrest, and natural disasters are taking a heavy toll emotionally and financially. For third-party collectors, showing empathy for consumers is a moral and...

Seamless Transition to SwervePay® Brings Agency 2x Faster Funding, Surging Productivity, and No More Underwriting
Since joining Accelerated Receivables Solutions (ARS) in 2004, CFO Alan DeHaven had worked with a variety of payment processing vendors. He was accustomed to multiday funding delays, cumbersome underwriting, and other burdens and complexities associated with...

Callers, Start Your Engines: Reassigned Number Database is Revving Up
As of July 27, 2020, the Consumer and Governmental Affairs Bureau (CGB) set into motion the established guidelines for operation of the FCC’s Reassigned Numbers Database. This is good news for the ARM industry, as we’re now one step closer to having a...

With SwervePay®, Collection Agency Unlocks $10,000+ in Payments in the First Three Weeks
After nearly 30 years in business, Beacon Services, LLC had grown to serve a wide range of clients. But the agency’s inability to accept ACH and credit card payments made it increasingly difficult to collect. Consumers who wanted to make convenient electronic payments...

Debt Collection Payment Portals are Communications Under the FDCPA
Consumer attorneys have found a new weakness in the debt collector’s compliance armor: consumer-facing websites. As debt collectors increase their use of and reliance on consumer-facing websites to support their collection efforts and facilitate payments,...

When the Bankruptcy Tsunami Hits, Will Your Collection Agency Survive?
The 2008 financial crisis led to a wave of bankruptcies as businesses and consumers struggled to stay afloat in a worsening economy. At the tail end of the Great Recession in 2010, almost 1.6 million bankruptcy petitions were filed, of which 1.53 million...

Assessing the Supreme Court’s New Ruling on Federal Debt
When I was a law student, I would never have guessed the reason I needed to understand constitutional law was so I could someday explain it to nonlawyers who place collection calls. But today, in the wake of a major legal decision, I’m here to do just...