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What topics generated the most interest across the Accounts Receivables Management (ARM) industry in 2018? We covered a lot of ground over the course of the year on the OS blog. Here are five must-read articles from 2018:


Compliance Checklist for Collection Professionals – A Look Back at 2018’s Most Critical Issues

Compliance issues remained at the top of the list when it came to ARM professionals’ leading concerns. Rozanne Andersen recaps 2018’s most pressing compliance topics that hit the credit and collections industry last year.

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AI in Receivables: Understanding the Background, Data, Computing Power and Application

Artificial Intelligence concepts have been around since just after World War II, but only in the last decade has it burst into practical application. So how is the ARM industry responding to the concept of AI? In this article, Amy Kennedy takes a deeper dive into the topic.

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4 Considerations and 13 Steps to Support Compliant Consumer Email Communication

Catering to consumers’ communications preferences is a must in this day and age. So how does the average agency handle the request to communicate via email? Rozanne Andersen outlines four strategic factors you must consider before executing email communications.

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5 Common Problems and 5 Easy Solutions to ADA Accessibility and Compliance

While it is rare that the Americans with Disabilities Act (ADA) would present unique compliance issues for a web developer based on industry type, that is the case for many ARM agencies. This is because they must take into account the impact of a list of laws and regulations when developing their ADA-compliant websites. Rozanne Andersen discusses the topic in this article.

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Keep Your Business Off Robocall Blocking Lists with These 3 Dialing Campaign Strategies

One of the hot issues in consumer communications in 2018 was skyrocketing robocall activity. In this article, Rip Harris outlines three tactics to help organizations address the trend.

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Disclaimer: Ontario Systems is a technology company and provides this blog article solely for general informational and marketing purposes. You should not rely on the content of this material for any other purpose or as specific guidance for your company. Ontario Systems’ advice, services, tools and products described herein do not guarantee compliance with any law or industry standard. You are ultimately responsible for your own company’s actions and compliance efforts. Because everyone’s situation is different, you must consult your own attorneys, accountants, and/or other advisors to obtain specific advice on your company’s compliance, legal, tax, regulatory and/or other business needs. Despite Ontario Systems’ efforts to provide current and up-to-date information, you need to recognize that the information contained herein may become outdated quickly and may contain errors and/or other inaccuracies.

© 2019 Ontario Systems, LLC. All rights reserved. Information contained in this document is subject to change. Reproduction of this publication is not permitted without the express permission of Ontario Systems, LLC.

How to Maximize Your Account Reps’ Collection Efforts

How to Maximize Your Account Reps’ Collection Efforts

This is the third of four posts in our OS blog 2.0 series highlighting the “ARM ecosystem”—what it is, how it works, and how ARM businesses can benefit by adopting this approach.  In the collections business, as in all industries, time is money. Time well spent is...

Posted by Ontario Systems

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