What topics generated the most interest across the Accounts Receivables Management (ARM) industry in 2018? We covered a lot of ground over the course of the year on the OS blog. Here are five must-read articles from 2018:
Compliance Checklist for Collection Professionals – A Look Back at 2018’s Most Critical Issues
Compliance issues remained at the top of the list when it came to ARM professionals’ leading concerns. Rozanne Andersen recaps 2018’s most pressing compliance topics that hit the credit and collections industry last year.
AI in Receivables: Understanding the Background, Data, Computing Power and Application
Artificial Intelligence concepts have been around since just after World War II, but only in the last decade has it burst into practical application. So how is the ARM industry responding to the concept of AI? In this article, Amy Kennedy takes a deeper dive into the topic.
4 Considerations and 13 Steps to Support Compliant Consumer Email Communication
Catering to consumers’ communications preferences is a must in this day and age. So how does the average agency handle the request to communicate via email? Rozanne Andersen outlines four strategic factors you must consider before executing email communications.
5 Common Problems and 5 Easy Solutions to ADA Accessibility and Compliance
While it is rare that the Americans with Disabilities Act (ADA) would present unique compliance issues for a web developer based on industry type, that is the case for many ARM agencies. This is because they must take into account the impact of a list of laws and regulations when developing their ADA-compliant websites. Rozanne Andersen discusses the topic in this article.
Keep Your Business Off Robocall Blocking Lists with These 3 Dialing Campaign Strategies
One of the hot issues in consumer communications in 2018 was skyrocketing robocall activity. In this article, Rip Harris outlines three tactics to help organizations address the trend.
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No one has a crystal ball, but some people have more experience reading tea leaves than others. As we ring in the new year, let’s see how close I come with my 2019 ARM industry predictions. #1 – Consumer debt will continue to rise during the first quarter as the U.S....