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5 Things Government Operations Need to Succeed in 2021

If you couldn’t wait to say goodbye to 2020, you’re in good company. It was a turbulent, unsettling year that took a heavy toll. For local and state governments nationwide, the events of 2020 also brought certain issues into sharper focus. Chief among them is a lack...

How to communicate with constituents using digital channels

Despite the complexity and risks associated with using email and text for collection purposes, digital communication is the future for government agencies. Automated technology can greatly simplify compliance and the collection process itself, but it is important for...

Government Operations and Constituent Service: A Look Ahead to 2020

If necessity is the mother of invention, the government sector’s growing push for change in the form of greater accountability, increased efficiency, and improved public service is bound to gain steam in 2020. In fact, 2020 could be both a breaking point and a banner...

Data Privacy Laws: Is Your Business Ready for What’s Coming?

On July 11 in Washington, D.C., the U.S. Chamber of Commerce hosted #DataDoneRight, a one-day summit highlighting the policy issues surrounding businesses’ use of consumer data. It was an engaging, eye-opening event that drew together a variety of stakeholders and...

News You Can Use: The Ontario Systems Blog, Version 2.0

Whether you’re a longtime subscriber or an occasional reader, you probably know what to expect from the Ontario Systems blog. Over the past five years, we’ve done our best to tackle complex industry issues, challenge norms, and offer expert advice for improving...

CFPB’s Proposed New Rules for Debt Collection – Part 2

As I write this, it has been three weeks to the day (5-28-19) since the CFPB released its proposed new rules for debt collection. After the initial frenzy of conversation, consumer groups and the debt collection industry have quietly retreated to their respective...