FALCK USA Supercharges Its Self-Pay Workflow and Sees Double Call Volume Capacity, 2X Faster Insurance Billing, and Increased Cash Flow
With nine U.S. billing centers and roughly 12,000 inbound patient calls daily, FALCK USA needed to standardize and streamline its self-pay operations. Reps had no easy way to verify data, patients couldn’t get timely information, and the billing process was cumbersome...
Cloud-Based Omni Voice™ Saves the Day: After a Sudden Move to Remote A/R, Methodist Health System Revolutionizes Performance Management
Just three weeks before COVID-19 restrictions forced them to suddenly transition to remote work, Methodist Health System’s A/R team implemented the Omni Voice™ SaaS contact management platform to streamline and improve patient engagement and revenue recovery. Omni...
Seamless Transition to SwervePay® Brings Agency 2x Faster Funding, Surging Productivity, and No More Underwriting
Since joining Accelerated Receivables Solutions (ARS) in 2004, CFO Alan DeHaven had worked with a variety of payment processing vendors. He was accustomed to multiday funding delays, cumbersome underwriting, and other burdens and complexities associated with...
With SwervePay®, Collection Agency Unlocks $10,000+ in Payments in the First Three Weeks
After nearly 30 years in business, Beacon Services, LLC had grown to serve a wide range of clients. But the agency’s inability to accept ACH and credit card payments made it increasingly difficult to collect. Consumers who wanted to make convenient electronic payments...
GetixHealth Boosts Claim Follow-up Efficiency by 60% With the Artiva Magnify™ Solution
GetixHealth, a leading provider of revenue cycle management (RCM) services to the healthcare industry, has experienced substantial growth over the past several years. With 250+ A/R agents across the globe, the company needed a better way to manage...
For Leading Collection Agency, Ontario Reports™ Offers Simpler, More Sophisticated Reporting
Asset Recovery Group (ARG), a premier collection agency with 5.8 million account records and a growing client base, was struggling to fulfill extensive reporting requirements and glean timely business intelligence from its FACS® database. ARG’s overburdened team...
California Court System Migrates Four Legacy Systems, Converts 1 Million Docs — in Just 20 Months
For the Superior Court of San Joaquin County, managing roughly 94,000 cases per year was a big challenge. The court relied on antiquated, disparate systems and manual processes to do the job. Due to a state mandate, the court needed to migrate its four legacy systems...
Cam Credits, Inc. Consolidates Letters Operations with Personal Service from the Ontario Correspond Team
Background Cam Credits, Inc. has conducted honest, ethical and confidential third-party collections with integrity since 1977, implementing state-of-the-art technology along the way to support a tight-knit staff of six long-tenured employees, including...
Convergent Outsourcing Integrates Electronic Payments
Background Convergent Outsourcing is a leading accounts receivable management firm, based on the west coast with offices across the U.S. The company services a variety of industries with third-party collections activities, including telecom, utility, and...
A Success Story: Georgia State University
Background Georgia State University is the Southeast’s leading urban research institution, and is one of the country’s top 100 public universities for doctoral degrees awarded, with more than 250 degree programs, and 100 fields of study. To maintain the...
Right Party Connects Increase by 200% with Contact Savvy®
Background Convergent Outsourcing is one of the country’s largest business process outsourcing, revenue cycle and receivables management companies, with 12 offices and approximately 2300 employees operating across four time zones. A 50+-year history, and...
Parallon Business Solutions Success Story
Background Parallon Business Solutions, LLC (Parallon) is a leading provider of healthcare business and operational services, headquartered in Franklin, Tennessee. The Parallon family of companies is comprised of function-specific affiliated legal entities...