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Learn more about how leading minds in receivables use cutting-edge technology and services to power up their operations, right here. Our library of content includes blog articles, ebooks, webinar replays, presentations, customer success stories and more.

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Compliance Checklist for Collection Professionals – A Look Back at 2018’s Most Critical Issues

This week, four of my very favorite people, who are also four of the smartest people I know, joined me in presenting a webinar addressing the most critical compliance issues of the year. Attorneys and experts in compliance and consumer protection law defense, John...

How the U.S. Supreme Court Just Might Change Your Dialing World

Telephone Consumer Protection Act (TCPA) litigation is hot. Fueled by the 2nd Circuit Court of Appeal’s decision last March in ACA International v. FCC, callers of all types are being sued and cases before all courts are being appealed faster than we can spell...

U.S. Supreme Court Strikes Another Chink in the Governmental Immunity Armor

This week the United States Supreme Court made a ruling that is sending shock waves through the state and local government sector. On November 6, in the case MOUNT LEMMON FIRE DISTRICT v. GUIDO ET AL. CERTIORARI TO THE UNITED STATES COURT OF APPEALS FOR THE NINTH...

5 Must-Have Reporting Tool Requirements

Let’s face it. You want to run a profitable business. But do you know how much each account costs you as compared to your profit on the account if it is paid in full? Do your account reps know how they are progressing toward their goals? This vital data is required to...

Cam Credits, Inc. Consolidates Letters Operations with Personal Service from the Ontario Correspond Team

Background Cam Credits, Inc. has conducted honest, ethical and confidential third-party collections with integrity since 1977, implementing state-of-the-art technology along the way to support a tight-knit staff of six long-tenured employees, including owner Natalie...

A Compliant Text Message Service Begins with the Consent – And Ends with Big Results

A text message service (otherwise known as “SMS,” or “short message service”) is the functional and legal equivalent of a voice call placed to a mobile phone. As such, a text message is regulated by the Telephone Consumer Protection Act (TCPA) and triggers all the...

Start Mastering the Text Message and Make Next Year Your Best Yet

Text messaging, like any other consumer communications technology, comes with its compliance challenges – especially for the third-party debt collector. Character limitations; consent, revocation, opt in and opt out requirements; along with the requirements of the...

AI in Receivables: Understanding the Background, Data, Computing Power and Application

At the ACA Annual Convention & Expo in Nashville this year, attendees and presenters were frequently heard discussing how artificial intelligence (AI) would apply to the ARM industry. Even though AI concepts have been around since just after World War II, the...

Government Offices Have Options Your Partners Often Don’t – Take Advantage for Optimized Collections

  Revenue offices in local, state and federal departments often make the mistake of passing their delinquent accounts over to third-party collection services too early, and too often. The reason why is a common one: Agencies are experts in their ability to reach...

Start With the Basics, and Make it Easy for Government Debtors to Pay

  It might seem obvious, but the easiest part of the collections process for a debtor should be paying their bill – But it isn’t always. People prefer different means of payment: Older generations still prefer sending checks in the mail, while Millennials tend to opt...

Collecting Interest on Charged-Off Debt? Time to Take a Closer Look

  Believe it or not, many creditors will not collect interest on a charged-off debt even if they have the right to do so – The compliance mandates are simply that muddy. Where do we go for guidance to decide whether interest may be charged in a situation where the...

Move Beyond the Electronic Payment – How Well Do You Know E-Sign?

  As consumers continue to move away from paper and spend more time sending documents and payments electronically, ARM companies need to step up, and keep compliant with the regulations that protect convenience. We’ve covered electronic payments at length – But what...