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5 must-have reporting tool requirements to improve service and results

More government compliance and technology leaders are underscoring the importance of using data to achieve operational excellence. Relevant, reliable, ongoing reporting is vital to long-term operational success because it keeps staff on track while revealing issues...

For Leading Collection Agency, Ontario Reports™ Offers Simpler, More Sophisticated Reporting

Asset Recovery Group (ARG), a premier collection agency with 5.8 million account records and a growing client base, was struggling to fulfill extensive reporting requirements and glean timely business intelligence from its FACS® database. ARG’s overburdened team...

Top 10 Elevator Conversations RE: CFPB’s Proposed New Rules for Debt Collection – Part 1

It is hard for anyone to get their head around the Consumer Financial Protection Bureau’s proposed new rules for debt collection. The document is an exhausting 537 pages long, filled with cross references, mired in statutory definitions, and extremely challenging to...

California Court System Migrates Four Legacy Systems, Converts 1 Million Docs — in Just 20 Months

For the Superior Court of San Joaquin County, managing roughly 94,000 cases per year was a big challenge. The court relied on antiquated, disparate systems and manual processes to do the job. Due to a state mandate, the court needed to migrate its four legacy systems...