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Learn more about how leading minds in receivables use cutting-edge technology and services to power up their operations, right here. Our library of content includes blog articles, ebooks, webinar replays, presentations, customer success stories and more.

Click the drop-down menu to browse by resource type or pick your vertical to get information specific to your industry. What are you waiting for? Start exploring content and take away the knowledge and advice to help you navigate your daily receivables challenges.

Collecting Interest on Charged-Off Debt? Time to Take a Closer Look

  Believe it or not, many creditors will not collect interest on a charged-off debt even if they have the right to do so – The compliance mandates are simply that muddy. Where do we go for guidance to decide whether interest may be charged in a situation where...

Move Beyond the Electronic Payment – How Well Do You Know E-Sign?

  As consumers continue to move away from paper and spend more time sending documents and payments electronically, ARM companies need to step up, and keep compliant with the regulations that protect convenience. We’ve covered electronic payments at length – But...

Set Payment Expectation Efficiently and Effectively with These 3 Tactics in Your Government Office

  A few weeks ago, my colleague Brett Sivits spent some time talking about how professional communication, especially about sensitive financial matters, requires more than just a quick letter. The way your agents approach constituents requires careful planning,...

Have You Thought About How the GDPR Might Affect You?

  Most reading this blog will have at least heard of the General Data Protection Regulation (GDPR), the European Union’s (EU) solution to securing and protecting consumer data. This privacy law, many years in the making, took effect on May 25 of 2018 and brings...

Improve Your Data’s Accuracy, Reduce Consumer Credit Reporting Disputes with these 5 Steps

  If all you hear from your ops folks is that Fair Credit Reporting Act (FCRA) disputes are killing your bottom line, peel back the onion. If you furnish data to credit reporting agencies (CRA) about consumers you should expect a small percentage of consumers...

Registration is Open for PowerUp 2018 – Will We See You in Indy?

  Believe it or not, PowerUp 2018 – our annual user conference and education event – is only about four months away. Have you marked your calendar yet? Each year, PowerUp gives us the chance to enjoy an exciting line-up of featured speakers, honor our customers...

Bargained-For Consent Might Mitigate Your Risk When Contacting Consumers

  If you have not memorized Reyes, Jr. v. Lincoln Automotive Financial Services by chapter and verse, you have some homework to do. In Reyes, the Court applied a theory of common law called “bargained-for exchange of consideration” to its interpretation of an...

ACA v. FCC is Bearing Out – Know These 2 Options to Mitigate Risk

The long-awaited decision in ACA v. FCC is a huge win for the industry but not a huge win for you – not yet. The decision has a number of implications, including:   Vacating the Federal Communications Commission’s (FCC) one free call rule Directing the FCC to...

Efficient, Compelling Communication With Baby Boomers is All About Choice

  Professional communication, especially about sensitive financial matters, requires planning, positioning, and analysis. Those best at building positive relationships understand how both they and the person with whom they’re speaking process information....

These 7 Must-Have Functions Are Fueling the IVR’s Soaring Popularity

If you run a call center, a C2B business, a hospital, a government revenue center, or just want to provide excellent customer service, you need an Interactive Voice Response Unit (IVR). Yes, it is old technology. But in recent years, new functionality has made the IVR...

Government Receivables Ops Use Scoring and Contact Management Strategy to Optimize Reimbursement Tactics

  When it comes to government receivables, debtor treatment isn’t a one-size-fits-all approach. Reimbursement is maximized when debtor accounts can be worked according to their characteristics. That’s why scoring your accounts, and developing a corresponding...

Convergent Outsourcing Integrates Electronic Payments

Background Convergent Outsourcing is a leading accounts receivable management firm, based on the west coast with offices across the U.S. The company services a variety of industries with third-party collections activities, including telecom, utility, and bank debt,...