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Learn more about how leading minds in receivables use cutting-edge technology and services to power up their operations, right here. Our library of content includes blog articles, ebooks, webinar replays, presentations, customer success stories and more.

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What Were the Big Topics Shaping HFMA’s Conversation This Year?

  At HFMA’s Annual Conference this year, tech-enabled productivity enhancement was the big solution on everyone’s mind when it came to healthcare’s biggest challenges. Providers are certainly facing real financial issues at the moment, with a balancing act driven...

Improve Your Data’s Accuracy, Reduce Consumer Credit Reporting Disputes with these 5 Steps

  If all you hear from your ops folks is that Fair Credit Reporting Act (FCRA) disputes are killing your bottom line, peel back the onion. If you furnish data to credit reporting agencies (CRA) about consumers you should expect a small percentage of consumers...

Registration is Open for PowerUp 2018 – Will We See You in Indy?

  Believe it or not, PowerUp 2018 – our annual user conference and education event – is only about four months away. Have you marked your calendar yet? Each year, PowerUp gives us the chance to enjoy an exciting line-up of featured speakers, honor our customers...

Discover the Productivity Edge You Need at HFMA’s Annual Conference Next Week

  Over the past 10 years, patients have seen a steady rise in their out-of-pocket healthcare expenses. Not shockingly, a key contributor to this increase is the popularity of high-deductible health plans, toward which employers are gravitating in order to control...

Bargained-For Consent Might Mitigate Your Risk When Contacting Consumers

  If you have not memorized Reyes, Jr. v. Lincoln Automotive Financial Services by chapter and verse, you have some homework to do. In Reyes, the Court applied a theory of common law called “bargained-for exchange of consideration” to its interpretation of an...

ACA v. FCC is Bearing Out – Know These 2 Options to Mitigate Risk

The long-awaited decision in ACA v. FCC is a huge win for the industry but not a huge win for you – not yet. The decision has a number of implications, including:   Vacating the Federal Communications Commission’s (FCC) one free call rule Directing the FCC to...

Efficient, Compelling Communication With Baby Boomers is All About Choice

  Professional communication, especially about sensitive financial matters, requires planning, positioning, and analysis. Those best at building positive relationships understand how both they and the person with whom they’re speaking process information....

These 7 Must-Have Functions Are Fueling the IVR’s Soaring Popularity

If you run a call center, a C2B business, a hospital, a government revenue center, or just want to provide excellent customer service, you need an Interactive Voice Response Unit (IVR). Yes, it is old technology. But in recent years, new functionality has made the IVR...

4 Tactics to Improve Productivity in Your Healthcare Revenue Cycle Process

  Healthcare providers hear a lot about improving productivity in the revenue cycle process, but solutions that would remove obstacles blocking that road are few and far between. Chief among these are issues including higher patient enrollment in HDHP coverage...

Convergent Outsourcing Integrates Electronic Payments

Background Convergent Outsourcing is a leading accounts receivable management firm, based on the west coast with offices across the U.S. The company services a variety of industries with third-party collections activities, including telecom, utility, and bank debt,...

Healthcare Technology Outsourcing is On The Rise – Here Are 3 Big Reasons Why

 Impossible projects, crazy deadlines, and short staffing present a bigger challenge than their own resolution: They draw focus away from important revenue cycle functions that maintain positive margins. Caring for the patient is, of course, the healthcare provider’s...

L J Ross Associates Leverages Ontario Reports™ Technology for Improved Performance, Compliance, and Security

Background L J Ross Associates was founded in 1992 to help clients successfully manage their revenue recovery programs, using industry-leading technology to provide superior results. Headquartered in Jackson, Mich. with 115 associates – including 22 support staff, and...