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Learn more about how leading minds in receivables use cutting-edge technology and services to power up their operations, right here. Our library of content includes blog articles, ebooks, webinar replays, presentations, customer success stories and more.

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L J Ross Associates Leverages Ontario Reports™ Technology for Improved Performance, Compliance, and Security

Background L J Ross Associates was founded in 1992 to help clients successfully manage their revenue recovery programs, using industry-leading technology to provide superior results. Headquartered in Jackson, Mich. with 115 associates – including 22 support staff, and...

Here’s Why Collecting Self-Pay Dollars Matters Even More Today

  The environment for patient out-of-pocket amounts continues to trend negatively for providers, as high-deductible health plans continue to raise out-of-pocket expenses for patients. As shown in the Kaiser/HRET Survey of Employer-Sponsored Health Benefits...

3 True Takeaways in ACA International, et al. v. FCC – Why Their Loss May Not be Our Win – Yet

  One of the underpinnings of the United States system of jurisprudence is the opportunity afforded individuals to have their day in court – Although often, the desire to have a claim litigated clouds one’s ability to weigh the true legal and financial costs...

3 Reasons Why Omni-Channel Communication Buzzed At HIMSS This Year

  If you’ve been before, you already know: The annual HIMSS conference is the conference to learn about healthcare’s information technology evolution. Myself and a few of my OS colleagues were fortunate enough to attend once again last week, and the event...

4 Considerations and 13 Steps to Support Compliant Consumer Email Communication

  Your collector is on the phone with a consumer. The conversation is going well. And then the consumer asks if your collector could shoot him an email explaining the payment plan. Most agencies are ill-equipped to properly handle these kinds of email...

May I Leave a Voicemail Message? (The Conundrum Continues)

  The Fair Debt Collection Practices Act (FDCPA) substantially complicates the communication process between third-party debt collectors and consumers. Many collectors believe that, under the FDCPA, they cannot leave voicemail messages for consumers and remain in...

How Will the Federal Budget Deal Impact Healthcare Receivables?

  By now, most people are aware of the two-year budget deal recently passed by Congress ending the U.S. government’s shutdown. The deal makes some significant changes to how the government will handle its budget process, while solidifying some of the policy...

Catch Up with the Digital Age Using These 3 Transitional Healthcare Strategies

  The digital age is here. More than a hundred million Americans walk around with a cell phone-sized computer. They correspond via text, email and mobile websites on a regular basis. They use these tools to satisfy their financial obligations, and they expect any...

ADA Accessibility Matters – But Don’t Forget Her Sister Statutes

  Rarely does the Americans with Disabilities Act (ADA) present unique compliance issues for a web developer based on industry type. The visual and audio solutions most businesses and organizations must incorporate into their websites are one-time solutions that...

Keep Your Business Off Robocall Blocking Lists with These 3 Dialing Campaign Strategies

  One of the most significant issues in consumer communications this year will be how outsourcers deal with skyrocketing robocall activity. Forecasts from PrivacyStar – a service that uses data to identify unknown callers for consumers and businesses alike –...

5 Common Problems and 5 Easy Solutions to ADA Accessibility and Compliance

  We already learned who must comply with the Americans with Disabilities Act (ADA) and the reasons why our industry must understand how the ADA impacts a consumer-facing website. But what particular, major problems do websites present to people with vision and...

The ADA Matters When It Comes to Consumer Web Portals

  It’s true: When it comes to efficient receivables management, consumer web portals are all the rage. While web-based interactions with consumers are second nature to most businesses, the ARM industry has been slow to adapt. That’s changing, as many outsourcers...