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Background

Convergent Outsourcing is a leading accounts receivable management firm, based on the west coast with offices across the U.S. The company services a variety of industries with third-party collections activities, including telecom, utility, and bank debt, plus portfolios supplied by debt buyers that include healthcare and other consumer debts. With more than 700 active account representatives working these accounts, Convergent employs a variety of payment channels to provide convenience and options to consumers, including IVR, online, and account rep-assisted payments via debit/credit card and bank-supplied ACH services.

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