Courts across the U.S. are in a bind when it comes to the collection practices they’ve relied on for decades. As cost concerns, administrative burdens, and mounting public pressure continue to bear down, court clerks and administrators are coming to terms with a longstanding problem: compliance is a net loss for the court.
The question isn’t whether change is needed. The question is, how can courts significantly improve collections, and do it in a sustainable way?
The ideal compliance process might appear, to many courts, to be pie in the sky. But getting there doesn’t require an army of new court employees. It doesn’t require a lot of time or resources. And it needn’t disrupt current systems or create training headaches.
It simply requires automation beyond what many case management platforms offer—specifically, a tech solution that’s dedicated to managing data in real time, making collection tasks easier, and streamlining the compliance process for courts and constituents alike.
The Game Changer: A Cost-Neutral Solution that Doesn’t Disrupt
For courts that want to break free from traditional compliance hassles and improve their results, there’s a surprisingly simple fix: a local- or cloud-based software platform that reflects current outside collection agency (OCA) and account receivables management (ARM) requirements, standards, and practices. The platform boosts efficiency and effectiveness simultaneously by eliminating repetitive tasks and bringing high-value accounts into focus.
Because it integrates and interfaces with existing systems (case management, external receivables, etc.), the platform requires minimal training and human intervention. It’s also budget neutral, funded by credit card processing fees many consumers are accustomed to paying. In fact, by improving collections in house before the point in the process where accounts are turned over to OCAs, the platform actually lowers operating costs long term.
Tech-Enabled Capabilities that Boost Revenue with Ease
Centralization of data, expanded functionality, and intuitive, easy-to-use tools offer court personnel unprecedented visibility and control. The effect is transformational, both behind the curtain and at every touchpoint along the constituent’s journey.
With better insights and a reduced workload, employees can focus their efforts on accounts with the highest potential value. The natural result is a better outcome for the court (lower costs, more revenue captured, swifter adjudication) and a better-served constituency.
Simplified Data Management
Customizable user dashboards and real-time updates allow court employees to monitor account statuses and payments so that accounts don’t fall through the cracks. Automatic skip tracing ensures court employees have defendants’ most recent contact information, identifying information, and legal status.
Court employees can create custom work lists, produced automatically or on demand, to prioritize accounts and intervene when needed. Automation of account tracking, follow-up, payment processing and adjustments, reporting, and OCA referrals helps ensure a smooth, consistent collections process that preserves court resources.
Appropriate, Consistent, Timely Service
Event-triggered omnichannel communication is one of the most important advantages of a tech-powered compliance process. Court personnel can engage defendants right away, when payment is most likely. They can also set up event triggers for notices and reminders depending on constituents’ preferences, and create, store, and print templates for customized written correspondence.
Automation also makes it easier for defendants to comply. They can use online self-service portals and tools to set up payment plans and make payments, greatly reducing the need for direct contact with the court. Employees, freed by automation, are better positioned to help when support is needed.
Want to See the Ideal Compliance Process in Action?
Learn more about what automated collections can do to enhance your compliance process, or get a firsthand look by requesting a free RevQ® demo. You’ll learn what many courts and government institutions have already discovered: the immense value of doing more with less.
Disclaimer: Ontario Systems is a technology company and provides this blog article solely for general informational and marketing purposes. You should not rely on the content of this material for any other purpose or as specific guidance for your company. Ontario Systems’ advice, services, tools and products described herein do not guarantee compliance with any law or industry standard. You are ultimately responsible for your own company’s actions and compliance efforts. Because everyone’s situation is different, you must consult your own attorneys, accountants, and/or other advisors to obtain specific advice on your company’s compliance, legal, tax, regulatory and/or other business needs. Despite Ontario Systems’ efforts to provide current and up-to-date information, you need to recognize that the information contained herein may become outdated quickly and may contain errors and/or other inaccuracies.
© 2019 Ontario Systems, LLC. All rights reserved. Information contained in this document is subject to change. Reproduction of this publication is not permitted without the express permission of Ontario Systems, LLC.
Whether you’re a longtime subscriber or an occasional reader, you probably know what to expect from the Ontario Systems blog. Over the past five years, we’ve done our best to tackle complex industry issues, challenge norms, and offer expert advice for improving...
As I write this, it has been three weeks to the day (5-28-19) since the CFPB released its proposed new rules for debt collection. After the initial frenzy of conversation, consumer groups and the debt collection industry have quietly retreated to their respective...
It is hard for anyone to get their head around the Consumer Financial Protection Bureau’s proposed new rules for debt collection. The document is an exhausting 537 pages long, filled with cross references, mired in statutory definitions, and extremely challenging to...
For the Superior Court of San Joaquin County, managing roughly 94,000 cases per year was a big challenge. The court relied on antiquated, disparate systems and manual processes to do the job. Due to a state mandate, the court needed to migrate its four legacy systems...