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3 Opportunities to Align the Hospital and Practice with RCM Functions
While healthcare providers continue to feel stress from reduced reimbursements and lowering margins, those issues can be conquered largely through the effective collection and use of data, along with good old-fashioned communication. That’s the conclusion from a panel...
Understanding the Marks vs. Crunch San Diego Decision
The Ninth Circuit's decision on Thursday, September 20 to endorse an extremely broad definition of what constitutes an autodialer under the Telephone Consumer Protection Act (TCPA) opens the door not only for more litigation to thrive under the statute,...
Don’t Forget about Those Pesky Text Terms and Conditions – Elements of the Ts and Cs for the Third-Party Debt Collection Industry
Once you understand how commercial text message services work and the type of text message service your agency will offer consumers, it’s time to draft your Terms and Conditions. Terms and conditions, like any electronic service agreement, detail precisely...
Cam Credits, Inc. Consolidates Letters Operations with Personal Service from the Ontario Correspond Team
Background Cam Credits, Inc. has conducted honest, ethical and confidential third-party collections with integrity since 1977, implementing state-of-the-art technology along the way to support a tight-knit staff of six long-tenured employees, including...
A Compliant Text Message Service Begins with the Consent – And Ends with Big Results
A text message service (otherwise known as “SMS,” or “short message service”) is the functional and legal equivalent of a voice call placed to a mobile phone. As such, a text message is regulated by the Telephone Consumer Protection Act (TCPA) and triggers...
Start Mastering the Text Message and Make Next Year Your Best Yet
Text messaging, like any other consumer communications technology, comes with its compliance challenges – especially for the third-party debt collector. Character limitations; consent, revocation, opt in and opt out requirements; along with the...
AI in Receivables: Understanding the Background, Data, Computing Power and Application
At the ACA Annual Convention & Expo in Nashville this year, attendees and presenters were frequently heard discussing how artificial intelligence (AI) would apply to the ARM industry. Even though AI concepts have been around since just after World War...
The True Focus at ACA 2018: Our Community
The ACA International Conference & Expo each year brings the brightest minds in ARM to the same place, at the same time, for what often seems like a familiar song and dance: We catch up with old friends, meet new ones, and talk about our business –...