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Beyond Integration: How to Compete to Win in the ARM Market
This is the final post in our OS blog 2.0 series highlighting the “ARM ecosystem”—what it is, how it works, and how ARM businesses can benefit by adopting this approach. With its dense maze of business, legal, and market challenges, the ARM industry is a tough one to...
Collection Policies and Procedures: 4 Tips for Managing Risk on the Front Line
In the accounts receivable management (ARM) industry, policies and procedures aren’t just helpful to have. They’re critical protection for collection agencies, whose compliance risks are myriad and ever changing. Policies and procedures are of little use, however, if...
RCM Reality Check: 3 Reasons Automated QA Is a Must for Healthcare Collections
This article concludes our “RCM Reality Check” series highlighting costly RCM issues and what providers need to address them. Throughout this series, we’ve explained the importance of closing the EHR platform gap. This simple step could help streamline...
How to Maximize Your Account Reps’ Collection Efforts
This is the third of four posts in our OS blog 2.0 series highlighting the “ARM ecosystem”—what it is, how it works, and how ARM businesses can benefit by adopting this approach. In the collections business, as in all industries, time is money. Time well spent is...
What the CFPB Rules Mean to You: An Expert Panel Weighs In – Part 2
If you missed Part 1 of “What the CFPB Rules Mean to You,” and you’re concerned about how the proposed rules might affect your operations, I recommend giving it a read. Based on a panel discussion I recently participated in (you can access the webinar here), Part 1...
What the CFPB Rules Mean to You: An Expert Panel Weighs In – Part 1
The recently proposed CFPB rules for debt collection have left many in the ARM market scrambling, or at least feeling anxious and uncertain about the future. But take heart: the CFPB recognizes your challenges and concerns. Overall, they’ve done a commendable job...
RCM Reality Check: Is There an EHR-Friendly Way to Boost Collections Results?
This is the fourth in a series of five articles highlighting costly RCM issues and what providers need to address them. Your electronic health record system (EHR) is a big investment, and a crucial one. As the beating heart of your operation, it powers...
RCM Reality Check: 3 Keys to Improving Your A/R Team’s Performance and Results
This is the third in a series of five articles highlighting costly RCM issues and what providers need to address them. If your A/R operation isn’t as streamlined and effective as you’d like, and turnover is typically high, you’re in good company. Many...
