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Managing A/R from Afar: How Well Are Your Remote Agents Performing?
The healthcare industry’s remote A/R workforce is growing fast, as more providers and RCM service providers discover the benefits of this arrangement and build the infrastructure to make it work. According to a 2019 Deloitte survey, 56% of executives...
Automation in RCM: How to Remove Friction from Your Revenue Cycle Processes
In the healthcare industry today, there’s a lot of buzz and hype surrounding automation. Large healthcare networks, medical facilities, and RCM service providers looking to achieve a more efficient, robust revenue cycle are eager to invest in automation...
4 Things Healthcare Providers Need to Boost Agent Productivity and RCM
Recently, I shared six healthcare industry predictions for 2020. These trends are motivating providers to take a fresh look at their revenue cycle performance in the hope of finding ways to cut costs and boost revenue. If you’re aiming for similar results...
Compliant Texting for Collections: How to Draft Your Terms and Conditions
This is the third post in a new blog series highlighting the importance of text messaging for debt collections and what ARM businesses need to stay compliant. In my previous post about compliant texting for ARM agencies, I outlined seven things you need to know to...
Compliant Texting for Collections: 7 Things You Need to Know About Consent
This is the second post in a new blog series highlighting the importance of text messaging for debt collections and what ARM businesses need to stay compliant. For third-party debt collectors, texting can be a scary proposition. Overlapping requirements and...
RMAI Recap: Top 4 ARM Industry Topics and Key Takeaways
If the Receivables Management Association International’s (RMAI) 2020 annual conference was any gauge of the accounts receivable management (ARM) industry’s future, I would say business is in for another good run. More than 1,300 debt buyers, first- and...
ARM Industry Leaders, Why Aren’t You Texting?
This is the first post in a new blog series highlighting the importance of text messaging for debt collections and what ARM businesses need to stay compliant. Text messaging for debt collections might seem like a bridge too far. But it’s entirely within reach today....
What the TRACED Act Means for Third-Party Collectors—and 5 Tips for Protecting Your Business
During the waning hours of the first session of the 116th Congress, robocall practices were attacked with lightning speed in the form of the Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act. Sponsored by South Dakota Republican...