ARM Leaders, Your Compliance Management System Will Soon Face its Ultimate Test
Since the Dodd-Frank Act was passed, you’ve no doubt worked tirelessly to build a comprehensive compliance management system (CMS) that meets the Consumer Financial Protection Bureau’s (CFPB) expectations and those of your clients. Regardless of whether...
10 Things You Need to Know About the CARES Act and SBA Loans
Last week on the OS blog, we shared highlights from our first COVID-19 webinar, which focused on state collection restrictions and managing FDCPA compliance during this national crisis. (You can download the free webinar recording here.) This week’s...
Navigating the Crisis: What ARM Agencies Must Do to Stay on Course and Compliant
State responses to the COVID-19 pandemic are changing fast. For all of us, it’s a very uncertain time. Now that unemployment claims have topped 6.65 million, governments are trying to lessen the financial pain for consumers already struggling to pay their debts. In...
Managing A/R from Afar: How Well Are Your Remote Agents Performing?
The healthcare industry’s remote A/R workforce is growing fast, as more providers and RCM service providers discover the benefits of this arrangement and build the infrastructure to make it work. According to a 2019 Deloitte survey, 56% of executives...
Automation in RCM: How to Remove Friction from Your Revenue Cycle Processes
In the healthcare industry today, there’s a lot of buzz and hype surrounding automation. Large healthcare networks, medical facilities, and RCM service providers looking to achieve a more efficient, robust revenue cycle are eager to invest in automation...
Learn how new legislation may impact your business’s communication with consumers
For both consumers and the communications industry, the TRACED Act is a welcome development. But third-party debt collectors and the creditors they serve are rightly concerned and bracing for impact. In this article with business.com, Rozanne Andersen dives into the...
4 Things Healthcare Providers Need to Boost Agent Productivity and RCM
Recently, I shared six healthcare industry predictions for 2020. These trends are motivating providers to take a fresh look at their revenue cycle performance in the hope of finding ways to cut costs and boost revenue. If you’re aiming for similar results...
Compliant Texting for Collections: How to Draft Your Terms and Conditions
This is the third post in a new blog series highlighting the importance of text messaging for debt collections and what ARM businesses need to stay compliant. In my previous post about compliant texting for ARM agencies, I outlined seven things you need to know to...
Compliant Texting for Collections: 7 Things You Need to Know About Consent
This is the second post in a new blog series highlighting the importance of text messaging for debt collections and what ARM businesses need to stay compliant. For third-party debt collectors, texting can be a scary proposition. Overlapping requirements and...
RMAI Recap: Top 4 ARM Industry Topics and Key Takeaways
If the Receivables Management Association International’s (RMAI) 2020 annual conference was any gauge of the accounts receivable management (ARM) industry’s future, I would say business is in for another good run. More than 1,300 debt buyers, first- and...
ARM Industry Leaders, Why Aren’t You Texting?
This is the first post in a new blog series highlighting the importance of text messaging for debt collections and what ARM businesses need to stay compliant. Text messaging for debt collections might seem like a bridge too far. But it’s entirely within reach today....
What the TRACED Act Means for Third-Party Collectors—and 5 Tips for Protecting Your Business
During the waning hours of the first session of the 116th Congress, robocall practices were attacked with lightning speed in the form of the Pallone-Thune Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act. Sponsored by South Dakota Republican...