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What the CFPB Rules Mean to You: An Expert Panel Weighs In – Part 1
The recently proposed CFPB rules for debt collection have left many in the ARM market scrambling, or at least feeling anxious and uncertain about the future. But take heart: the CFPB recognizes your challenges and concerns. Overall, they’ve done a commendable job...
RCM Reality Check: Is There an EHR-Friendly Way to Boost Collections Results?
This is the fourth in a series of five articles highlighting costly RCM issues and what providers need to address them. Your electronic health record system (EHR) is a big investment, and a crucial one. As the beating heart of your operation, it powers...
RCM Reality Check: 3 Keys to Improving Your A/R Team’s Performance and Results
This is the third in a series of five articles highlighting costly RCM issues and what providers need to address them. If your A/R operation isn’t as streamlined and effective as you’d like, and turnover is typically high, you’re in good company. Many...
How Do Consumers View the CFPB’s Proposed Rules?
RCM Reality Check: How to Free Your Collectors From Long Hold Times (and Fast Track Their Success)
This is the second in a series of five articles highlighting costly RCM issues and what providers need to address them. For large healthcare providers looking to recover more revenue with fewer resources, the back end of the revenue cycle is ripe for...
RCM Reality Check: How Healthy Is Your A/R Operation?
This is an introduction to our OS blog 2.0 series highlighting costly RCM issues and what providers need to address them. Across the healthcare finance industry, shrinking operating margins (which fell from 1.8% in 2017 to 1.7% in 2018) are making...
Compliant, Consumer-Friendly Communications: What ARM Agencies Need to Succeed
This is the second of four posts in our OS blog 2.0 series highlighting the “ARM ecosystem”—what it is, how it works, and how ARM businesses can benefit by adopting this approach. In recent years, improving the customer experience has become a top priority for...
Data Privacy Laws: Is Your Business Ready for What’s Coming?
On July 11 in Washington, D.C., the U.S. Chamber of Commerce hosted #DataDoneRight, a one-day summit highlighting the policy issues surrounding businesses’ use of consumer data. It was an engaging, eye-opening event that drew together a variety of stakeholders and...
3 Ways Tech Integration Is Failing ARM Businesses
This is the first of four posts in our OS blog 2.0 series highlighting the “ARM ecosystem”—what it is, how it works, and how ARM businesses can benefit by adopting this approach. In their quest for market dominance, more and more collection agencies are vying to...