Receivables Industry Leaders Share COVID-19 Strategies, Successes, and Lessons Learned
This week, Ontario Systems hosted its third weekly COVID-19 webinar for third-party collectors, “Voices from the Trenches: How Leaders Are Leading During the Crisis.” I had the pleasure of speaking with three agency executives who shared their experiences and...
A Challenge for ARM Leaders: Finding Opportunities in the Chaos
Since President Trump declared a national emergency due to COVID-19, ARM leaders across the country have been forced into a minefield of swift decisions to continue operating, meet client requirements, and stay compliant with state restrictions. The last...
GetixHealth Boosts Claim Follow-up Efficiency by 60% With the Artiva Magnify™ Solution
GetixHealth, a leading provider of revenue cycle management (RCM) services to the healthcare industry, has experienced substantial growth over the past several years. With 250+ A/R agents across the globe, the company needed a better way to manage...
Your Compliance Management System Will Soon Face its Ultimate Test
Since the Dodd-Frank Act was passed, you’ve no doubt worked tirelessly to build a comprehensive compliance management system (CMS) that meets the Consumer Financial Protection Bureau’s (CFPB) expectations and those of your clients. Regardless of whether...
10 Things You Need to Know About the CARES Act and SBA Loans
Last week on the OS blog, we shared highlights from our first COVID-19 webinar, which focused on state collection restrictions and managing FDCPA compliance during this national crisis. (You can download the free webinar recording here.) This week’s...
Navigating the Crisis: What ARM Agencies Must Do to Stay on Course and Compliant
State responses to the COVID-19 pandemic are changing fast. For all of us, it’s a very uncertain time. Now that unemployment claims have topped 6.65 million, governments are trying to lessen the financial pain for consumers already struggling to pay their debts. In...
Managing A/R from Afar: How Well Are Your Remote Agents Performing?
The healthcare industry’s remote A/R workforce is growing fast, as more providers and RCM service providers discover the benefits of this arrangement and build the infrastructure to make it work. According to a 2019 Deloitte survey, 56% of executives...
How to Remove Friction from Your Revenue Cycle
In the healthcare industry today, there’s a lot of buzz and hype surrounding automation. Large healthcare networks, medical facilities, and RCM service providers looking to achieve a more efficient, robust revenue cycle are eager to invest in automation...
Learn how new legislation may impact your business’s communication with consumers
For both consumers and the communications industry, the TRACED Act is a welcome development. But third-party debt collectors and the creditors they serve are rightly concerned and bracing for impact. In this article with business.com, Rozanne Andersen dives into the...
4 Things Healthcare Providers Need to Boost Agent Productivity
Recently, I shared six healthcare industry predictions for 2020. These trends are motivating providers to take a fresh look at their revenue cycle performance in the hope of finding ways to cut costs and boost revenue. If you’re aiming for similar results this year,...
How to Draft Your Terms and Conditions
This is the third post in a new blog series highlighting the importance of text messaging for debt collections and what ARM businesses need to stay compliant. In my previous post about compliant texting for ARM agencies, I outlined seven things you need to know to...
7 Things You Need to Know About Consent
This is the second post in a new blog series highlighting the importance of text messaging for debt collections and what ARM businesses need to stay compliant. For third-party debt collectors, texting can be a scary proposition. Overlapping requirements and...