Countdown to CFPB 2021: New Product Features and Tools You Need to Stay Compliant
Managing A/R in 2021: The Easy Way to Shorten Payer Hold Times and Drive Productivity Sky High
Two of the biggest productivity drains on the A/R front line—long payer hold times and lack of visibility into remote agent activity—are preventing providers and their RCM partners from kicking revenue recovery into high gear. Fortunately, there’s a simple EHR complement from Ontario Systems that tackles these and other A/R issues head on.
Facebook, Inc. v. Duguid: What Does It Mean for Federal, State and Local Government?
Over the last several days, the private sector has been inundated with dozens of blogs about the U.S. Supreme Court’s 9-0 holding in Facebook, Inc. v. Duguid, 19-511 Facebook, Inc. v. Duguid (04/01/2021) (supremecourt.gov). In this case, the U.S. Supreme...
Facebook, Inc. v. Duguid: What Does It Mean for Your Dialer and Express Consent?
Unless you completely disconnected from the internet this week, you’ve likely been inundated with dozens of blogs about the U.S. Supreme Court’s 9-0 holding in Facebook, Inc. v. Duguid, 19-511 Facebook, Inc. v. Duguid (04/01/2021) (supremecourt.gov). In...
CFPB New Rules 2021: Your Top 5 Priorities From Now Till Year End
The Fair Debt Collection Practices Act (FDCPA) has been in place since 1977, but the new CFPB debt collection rules mark a major turning point. This is the first time in the history of debt collection in the U.S. that we’ve had a regulatory body create...
CFPB Compliance Rundown: How the New Rules Affect the Way You Collect
CFPB Debt Collection Rule Alert: 11 Whopping Misstatements You Need to Know About
As a passionate advocate for the accounts receivable management (ARM) industry, I have a growing concern about the misinformation flooding the marketplace related to the requirements of Regulation F in the final Consumer Financial Protection Bureau (CFPB)...
FALCK USA Supercharges Its Self-Pay Workflow and Sees Double Call Volume Capacity, 2X Faster Insurance Billing, and Increased Cash Flow
With nine U.S. billing centers and roughly 12,000 inbound patient calls daily, FALCK USA needed to standardize and streamline its self-pay operations. Reps had no easy way to verify data, patients couldn’t get timely information, and the billing process was cumbersome...
Improving the Patient Experience: 4 Tips for Tackling Self-Pay With a Patient Satisfaction Mindset
There are many pieces to the patient satisfaction puzzle. It isn’t just the care patients receive; billing and payments are becoming increasingly important. A quick recovery means little when a patient feels they’ve been subjected to an unfair billing...
5 Things Government Operations Need to Succeed in 2021
If you couldn’t wait to say goodbye to 2020, you’re in good company. It was a turbulent, unsettling year that took a heavy toll. For local and state governments nationwide, the events of 2020 also brought certain issues into sharper focus. Chief among them is a lack...
A Brief Guide to the CFPB Final Rule: 7 Big Takeaways and 6 Practical Tips for Debt Collectors
The ARM industry waited in tense anticipation of the Consumer Financial Protection Bureau’s (CFPB) final rule for what seemed like an eternity. You probably spent significant time educating yourself on the proposed rule, and laying the groundwork to an...