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4 Things Healthcare Providers Need to Boost Agent Productivity

Recently, I shared six healthcare industry predictions for 2020. These trends are motivating providers to take a fresh look at their revenue cycle performance in the hope of finding ways to cut costs and boost revenue. If you’re aiming for similar results this year,...

2020 Healthcare Industry Predictions

The healthcare industry has seen transformational change in recent years. The ‘20s will bring even more change and uncertainty. Economic, market, and regulatory forces will continue to reshape the landscape, making it even tougher to navigate. With operating margins...

A 5-Step Dive into HIPAA Compliance for Email and Text

Last week, I wrote about email and text guidelines the American Medical Association (AMA) set forth to help healthcare providers ensure their electronic communications comply with the Health Insurance Portability and Accountability Act (HIPAA). Thanks to this roadmap,...

Is There an EHR-Friendly Way to Boost Collections Results?

This is the fourth in a series of five articles highlighting costly RCM issues and what providers need to address them.   Your electronic health record system (EHR) is a big investment, and a crucial one. As the beating heart of your operation, it powers...

RCM Reality Check

This is the third in a series of five articles highlighting costly RCM issues and what providers need to address them.   If your A/R operation isn’t as streamlined and effective as you’d like, and turnover is typically high, you’re in good company. Many...