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4 Things Healthcare Providers Need to Boost Agent Productivity

Recently, I shared six healthcare industry predictions for 2020. These trends are motivating providers to take a fresh look at their revenue cycle performance in the hope of finding ways to cut costs and boost revenue. If you’re aiming for similar results this year,...

RMAI Recap: Top 4 ARM Industry Topics and Key Takeaways

If the Receivables Management Association International’s (RMAI) 2020 annual conference was any gauge of the accounts receivable management (ARM) industry’s future, I would say business is in for another good run. More than 1,300 debt buyers, first- and...

ARM Industry Leaders, Why Aren’t You Texting?

This is the first post in a new blog series highlighting the importance of text messaging for debt collections and what ARM businesses need to stay compliant.   Text messaging for debt collections might seem like a bridge too far. But it’s entirely within reach today....

Predictions for the Healthcare Industry and RCM in 2020

The healthcare industry has seen transformational change in recent years. The ‘20s will bring even more change and uncertainty. Economic, market, and regulatory forces will continue to reshape the landscape, making it even tougher to navigate. With operating margins...

Government Operations and Constituent Service: A Look Ahead to 2020

If necessity is the mother of invention, the government sector’s growing push for change in the form of greater accountability, increased efficiency, and improved public service is bound to gain steam in 2020. In fact, 2020 could be both a breaking point and a banner...