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A Challenge for ARM Leaders: Finding Opportunities in the Chaos

Since President Trump declared a national emergency due to COVID-19, ARM leaders across the country have been forced into a minefield of swift decisions to continue operating, meet client requirements, and stay compliant with state restrictions. The last...

10 Things About the CARES Act & SBA Loans

Last week on the OS blog, we shared highlights from our first COVID-19 webinar, which focused on state collection restrictions and managing FDCPA compliance during this national crisis. (You can download the free webinar recording here.) This week’s...

Navigating the Crisis: What ARM Agencies Must Do

State responses to the COVID-19 pandemic are changing fast. For all of us, it’s a very uncertain time. Now that unemployment claims have topped 6.65 million, governments are trying to lessen the financial pain for consumers already struggling to pay their debts. In...

How to Draft Your Terms and Conditions

This is the third post in a new blog series highlighting the importance of text messaging for debt collections and what ARM businesses need to stay compliant.   In my previous post about compliant texting for ARM agencies, I outlined seven things you need to know to...

7 Things You Need to Know About Consent

This is the second post in a new blog series highlighting the importance of text messaging for debt collections and what ARM businesses need to stay compliant.   For third-party debt collectors, texting can be a scary proposition. Overlapping requirements and...

RMAI Recap: Top 4 ARM Industry Topics and Key Takeaways

If the Receivables Management Association International’s (RMAI) 2020 annual conference was any gauge of the accounts receivable management (ARM) industry’s future, I would say business is in for another good run. More than 1,300 debt buyers, first- and...

ARM Industry Leaders, Why Aren’t You Texting?

This is the first post in a new blog series highlighting the importance of text messaging for debt collections and what ARM businesses need to stay compliant.   Text messaging for debt collections might seem like a bridge too far. But it’s entirely within reach today....