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Learn more about how leading minds in receivables use cutting-edge technology and services to power up their operations, right here. Our library of content includes blog articles, ebooks, webinar replays, presentations, customer success stories and more.

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Compliance Checklist for Collection Professionals – A Look Back at 2018’s Most Critical Issues

This week, four of my very favorite people, who are also four of the smartest people I know, joined me in presenting a webinar addressing the most critical compliance issues of the year. Attorneys and experts in compliance and consumer protection law defense, John...

How the U.S. Supreme Court Just Might Change Your Dialing World

Telephone Consumer Protection Act (TCPA) litigation is hot. Fueled by the 2nd Circuit Court of Appeal’s decision last March in ACA International v. FCC, callers of all types are being sued and cases before all courts are being appealed faster than we can spell...

U.S. Supreme Court Strikes Another Chink in the Governmental Immunity Armor

This week the United States Supreme Court made a ruling that is sending shock waves through the state and local government sector. On November 6, in the case MOUNT LEMMON FIRE DISTRICT v. GUIDO ET AL. CERTIORARI TO THE UNITED STATES COURT OF APPEALS FOR THE NINTH...

5 Must-Have Reporting Tool Requirements

Let’s face it. You want to run a profitable business. But do you know how much each account costs you as compared to your profit on the account if it is paid in full? Do your account reps know how they are progressing toward their goals? This vital data is required to...

3 Opportunities to Align the Hospital and Practice with RCM Functions

While healthcare providers continue to feel stress from reduced reimbursements and lowering margins, those issues can be conquered largely through the effective collection and use of data, along with good old-fashioned communication. That’s the conclusion from a panel...

Understanding the Marks vs. Crunch San Diego Decision

The Ninth Circuit’s decision on Thursday, September 20 to endorse an extremely broad definition of what constitutes an autodialer under the Telephone Consumer Protection Act (TCPA) opens the door not only for more litigation to thrive under the statute, but also...

Don’t Forget about Those Pesky Text Terms and Conditions – Elements of the Ts and Cs for the Third-Party Debt Collection Industry

Once you understand how commercial text message services work and the type of text message service your agency will offer consumers, it’s time to draft your Terms and Conditions. Terms and conditions, like any electronic service agreement, detail precisely how...

A Compliant Text Message Service Begins with the Consent – And Ends with Big Results

A text message service (otherwise known as “SMS,” or “short message service”) is the functional and legal equivalent of a voice call placed to a mobile phone. As such, a text message is regulated by the Telephone Consumer Protection Act (TCPA) and triggers all the...

Start Mastering the Text Message and Make Next Year Your Best Yet

Text messaging, like any other consumer communications technology, comes with its compliance challenges – especially for the third-party debt collector. Character limitations; consent, revocation, opt in and opt out requirements; along with the requirements of the...

AI in Receivables: Understanding the Background, Data, Computing Power and Application

At the ACA Annual Convention & Expo in Nashville this year, attendees and presenters were frequently heard discussing how artificial intelligence (AI) would apply to the ARM industry. Even though AI concepts have been around since just after World War II, the...

The True Focus at ACA 2018: Our Community

  The ACA International Conference & Expo each year brings the brightest minds in ARM to the same place, at the same time, for what often seems like a familiar song and dance: We catch up with old friends, meet new ones, and talk about our business – What’s going...

Government Offices Have Options Your Partners Often Don’t – Take Advantage for Optimized Collections

  Revenue offices in local, state and federal departments often make the mistake of passing their delinquent accounts over to third-party collection services too early, and too often. The reason why is a common one: Agencies are experts in their ability to reach...