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A Podcast for Collections Professionals

ARM Perspectives, A Podcast for Collections Professionals,” is a collaboration between and Ontario systems. The podcast will feature ARM industry thought leaders and guests in a biweekly discussion of new insights, technology developments, and updates on regulations to help ARM industry professionals navigate important compliance and operational areas that affect their businesses. Subscribe on iTunes, Google Play MusicSpotify, or wherever you get your podcasts.

Episode 3: Accommodating the ADA – What You Need to Know Now

The Americans with Disabilities Act was passed in 1990. We’re all aware of some changes brought about by the ADA, such as designated parking spots, restroom accessibility, and wheelchair ramps. But recently, there’s been a surge in interest about the ADA within the...

Episode 2: What is AI? Artificial Intelligence in the Collections Industry

Artificial Intelligence has become a more popular buzzword in the ARM industry in recent years. But what is AI and how is it impacting the collections industry? In this episode, Rozanne Andersen and Amy Kennedy dive into the world of AI and how collection agencies are...

Episode 1: Digital Communications & The BCFP: Reading the Crystal Ball

Rozanne Andersen and Angie Erwin from Ontario Systems recently met with representatives of the Bureau of Consumer Financial Protection to discuss digital communications, including text messaging and email. In this episode, Rozanne and Angie share details of their...